Agent Performance Optimization Market - Global Outlook and Forecast 2021-2027

Code: RW00014476517
Market Monitor Global
Sep-2021
Technology, Media, & Telecommunications
93 Pages

This report contains market size and forecasts of Agent Performance Optimization (APO) in Global, including the following market information:
Global Agent Performance Optimization (APO) Market Revenue, 2016-2021, 2022-2027, ($ millions)
Global top five companies in 2020 (%)
The global Agent Performance Optimization (APO) market was valued at 3005.6 million in 2020 and is projected to reach US$ 5226.4 million by 2027, at a CAGR of 14.8% during the forecast period.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Agent Performance Optimization (APO) companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Agent Performance Optimization (APO) Market, By Type, 2016-2021, 2022-2027 ($ millions)
Global Agent Performance Optimization (APO) Market Segment Percentages, By Type, 2020 (%)
Cloud Based
On Premises

China Agent Performance Optimization (APO) Market, By Application, 2016-2021, 2022-2027 ($ millions)
China Agent Performance Optimization (APO) Market Segment Percentages, By Application, 2020 (%)
Small and Mid-sized Businesses
Large Enterprises

Global Agent Performance Optimization (APO) Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)
Global Agent Performance Optimization (APO) Market Segment Percentages, By Region and Country, 2020 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:
Total Agent Performance Optimization (APO) Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)
Total Agent Performance Optimization (APO) Market Competitors Revenues Share in Global, by Players 2020 (%)
Further, the report presents profiles of competitors in the market, including the following:
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Agent Performance Optimization (APO) Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Agent Performance Optimization (APO) Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Agent Performance Optimization (APO) Overall Market Size
2.1 Global Agent Performance Optimization (APO) Market Size: 2021 VS 2027
2.2 Global Agent Performance Optimization (APO) Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Agent Performance Optimization (APO) Players in Global Market
3.2 Top Global Agent Performance Optimization (APO) Companies Ranked by Revenue
3.3 Global Agent Performance Optimization (APO) Revenue by Companies
3.4 Top 3 and Top 5 Agent Performance Optimization (APO) Companies in Global Market, by Revenue in 2020
3.5 Global Companies Agent Performance Optimization (APO) Product Type
3.6 Tier 1, Tier 2 and Tier 3 Agent Performance Optimization (APO) Players in Global Market
3.6.1 List of Global Tier 1 Agent Performance Optimization (APO) Companies
3.6.2 List of Global Tier 2 and Tier 3 Agent Performance Optimization (APO) Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Agent Performance Optimization (APO) Market Size Markets, 2021 & 2027
4.1.2 Cloud Based
4.1.3 On Premises
4.2 By Type - Global Agent Performance Optimization (APO) Revenue & Forecasts
4.2.1 By Type - Global Agent Performance Optimization (APO) Revenue, 2016-2021
4.2.2 By Type - Global Agent Performance Optimization (APO) Revenue, 2022-2027
4.2.3 By Type - Global Agent Performance Optimization (APO) Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Agent Performance Optimization (APO) Market Size, 2021 & 2027
5.1.2 Small and Mid-sized Businesses
5.1.3 Large Enterprises
5.2 By Application - Global Agent Performance Optimization (APO) Revenue & Forecasts
5.2.1 By Application - Global Agent Performance Optimization (APO) Revenue, 2016-2021
5.2.2 By Application - Global Agent Performance Optimization (APO) Revenue, 2022-2027
5.2.3 By Application - Global Agent Performance Optimization (APO) Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Agent Performance Optimization (APO) Market Size, 2021 & 2027
6.2 By Region - Global Agent Performance Optimization (APO) Revenue & Forecasts
6.2.1 By Region - Global Agent Performance Optimization (APO) Revenue, 2016-2021
6.2.2 By Region - Global Agent Performance Optimization (APO) Revenue, 2022-2027
6.2.3 By Region - Global Agent Performance Optimization (APO) Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Agent Performance Optimization (APO) Revenue, 2016-2027
6.3.2 US Agent Performance Optimization (APO) Market Size, 2016-2027
6.3.3 Canada Agent Performance Optimization (APO) Market Size, 2016-2027
6.3.4 Mexico Agent Performance Optimization (APO) Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Agent Performance Optimization (APO) Revenue, 2016-2027
6.4.2 Germany Agent Performance Optimization (APO) Market Size, 2016-2027
6.4.3 France Agent Performance Optimization (APO) Market Size, 2016-2027
6.4.4 U.K. Agent Performance Optimization (APO) Market Size, 2016-2027
6.4.5 Italy Agent Performance Optimization (APO) Market Size, 2016-2027
6.4.6 Russia Agent Performance Optimization (APO) Market Size, 2016-2027
6.4.7 Nordic Countries Agent Performance Optimization (APO) Market Size, 2016-2027
6.4.8 Benelux Agent Performance Optimization (APO) Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Agent Performance Optimization (APO) Revenue, 2016-2027
6.5.2 China Agent Performance Optimization (APO) Market Size, 2016-2027
6.5.3 Japan Agent Performance Optimization (APO) Market Size, 2016-2027
6.5.4 South Korea Agent Performance Optimization (APO) Market Size, 2016-2027
6.5.5 Southeast Asia Agent Performance Optimization (APO) Market Size, 2016-2027
6.5.6 India Agent Performance Optimization (APO) Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Agent Performance Optimization (APO) Revenue, 2016-2027
6.6.2 Brazil Agent Performance Optimization (APO) Market Size, 2016-2027
6.6.3 Argentina Agent Performance Optimization (APO) Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Agent Performance Optimization (APO) Revenue, 2016-2027
6.7.2 Turkey Agent Performance Optimization (APO) Market Size, 2016-2027
6.7.3 Israel Agent Performance Optimization (APO) Market Size, 2016-2027
6.7.4 Saudi Arabia Agent Performance Optimization (APO) Market Size, 2016-2027
6.7.5 UAE Agent Performance Optimization (APO) Market Size, 2016-2027
7 Players Profiles
7.1 NICE Ltd
7.1.1 NICE Ltd Corporate Summary
7.1.2 NICE Ltd Business Overview
7.1.3 NICE Ltd Agent Performance Optimization (APO) Major Product Offerings
7.1.4 NICE Ltd Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.1.5 NICE Ltd Key News
7.2 Genesys
7.2.1 Genesys Corporate Summary
7.2.2 Genesys Business Overview
7.2.3 Genesys Agent Performance Optimization (APO) Major Product Offerings
7.2.4 Genesys Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.2.5 Genesys Key News
7.3 Verint Systems Inc
7.3.1 Verint Systems Inc Corporate Summary
7.3.2 Verint Systems Inc Business Overview
7.3.3 Verint Systems Inc Agent Performance Optimization (APO) Major Product Offerings
7.3.4 Verint Systems Inc Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.3.5 Verint Systems Inc Key News
7.4 Aspect
7.4.1 Aspect Corporate Summary
7.4.2 Aspect Business Overview
7.4.3 Aspect Agent Performance Optimization (APO) Major Product Offerings
7.4.4 Aspect Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.4.5 Aspect Key News
7.5 Calabrio
7.5.1 Calabrio Corporate Summary
7.5.2 Calabrio Business Overview
7.5.3 Calabrio Agent Performance Optimization (APO) Major Product Offerings
7.5.4 Calabrio Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.5.5 Calabrio Key News
7.6 Five9
7.6.1 Five9 Corporate Summary
7.6.2 Five9 Business Overview
7.6.3 Five9 Agent Performance Optimization (APO) Major Product Offerings
7.6.4 Five9 Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.6.5 Five9 Key News
7.7 Teleopti AB
7.7.1 Teleopti AB Corporate Summary
7.7.2 Teleopti AB Business Overview
7.7.3 Teleopti AB Agent Performance Optimization (APO) Major Product Offerings
7.4.4 Teleopti AB Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.7.5 Teleopti AB Key News
7.8 ZOOM International
7.8.1 ZOOM International Corporate Summary
7.8.2 ZOOM International Business Overview
7.8.3 ZOOM International Agent Performance Optimization (APO) Major Product Offerings
7.8.4 ZOOM International Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.8.5 ZOOM International Key News
7.9 InVision AG
7.9.1 InVision AG Corporate Summary
7.9.2 InVision AG Business Overview
7.9.3 InVision AG Agent Performance Optimization (APO) Major Product Offerings
7.9.4 InVision AG Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.9.5 InVision AG Key News
7.10 Upstream Works Software
7.10.1 Upstream Works Software Corporate Summary
7.10.2 Upstream Works Software Business Overview
7.10.3 Upstream Works Software Agent Performance Optimization (APO) Major Product Offerings
7.10.4 Upstream Works Software Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.10.5 Upstream Works Software Key News
7.11 Envision Telephony
7.11.1 Envision Telephony Corporate Summary
7.11.2 Envision Telephony Business Overview
7.11.3 Envision Telephony Agent Performance Optimization (APO) Major Product Offerings
7.11.4 Envision Telephony Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.11.5 Envision Telephony Key News
7.12 CallMiner
7.12.1 CallMiner Corporate Summary
7.12.2 CallMiner Business Overview
7.12.3 CallMiner Agent Performance Optimization (APO) Major Product Offerings
7.12.4 CallMiner Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.12.5 CallMiner Key News
7.13 CallFinder
7.13.1 CallFinder Corporate Summary
7.13.2 CallFinder Business Overview
7.13.3 CallFinder Agent Performance Optimization (APO) Major Product Offerings
7.13.4 CallFinder Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.13.5 CallFinder Key News
7.14 HigherGround, Inc.
7.14.1 HigherGround, Inc. Corporate Summary
7.14.2 HigherGround, Inc. Business Overview
7.14.3 HigherGround, Inc. Agent Performance Optimization (APO) Major Product Offerings
7.14.4 HigherGround, Inc. Agent Performance Optimization (APO) Revenue in Global (2016-2021)
7.14.5 HigherGround, Inc. Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Agent Performance Optimization (APO) Market Opportunities & Trends in Global Market
Table 2. Agent Performance Optimization (APO) Market Drivers in Global Market
Table 3. Agent Performance Optimization (APO) Market Restraints in Global Market
Table 4. Key Players of Agent Performance Optimization (APO) in Global Market
Table 5. Top Agent Performance Optimization (APO) Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Agent Performance Optimization (APO) Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Agent Performance Optimization (APO) Revenue Share by Companies, 2016-2021
Table 8. Global Companies Agent Performance Optimization (APO) Product Type
Table 9. List of Global Tier 1 Agent Performance Optimization (APO) Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Agent Performance Optimization (APO) Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type

NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.

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