Call Tracking Software Market Forecast to 2027 - COVID-19 Impact and Global Analysis by Component (Solution, Services); Deployment Type (Cloud, On-Premises); Enterprise Size (Small and Medium-Size Enterprises, Large Enterprises); End-user (BFSI, IT and Telecom, Travel and Hospitality, Retail and E-Commerce, Others) and Geography

Code: RW00013402284
The Insight Partners
Aug-2020
Technology, Media, & Telecommunications
150 Pages

MARKET INTRODUCTION

Call tracking software is the software that tracks and records information about incoming and outgoing telephone calls or conversation. This software is used to maintain the inbound and outbound call logs with user identity information and routing information of calls; also, it helps the enterprise to maintain caller information such as phone number, time distribution geographical location, and recordings of phone calls. Thus, increasing adoption of this software which propels the growth of the call tracking software market.

MARKET DYNAMICS

A growing number of call centers across the globe and rising demand for customer-centric solutions in the service sector are major drivers of the growth of the call tracking software market. Call tracking software help to gathered or extracted information from call conversation, and gives ideas to make strategic changes in the campaign, this data help to improve and increase marketing efficiency. Moreover, the growing adoption of this software by call centers, digital marketing firms, advertisement firms, and among other enterprises to maintain inbound and outbound call logs are expected to boost the growth of the call tracking software market.

MARKET SCOPE

The "Global Call Tracking Software Market Analysis to 2027" is a specialized and in-depth study of the Call tracking software industry with a special focus on the global market trend analysis. The report aims to provide an overview call tracking software market with detailed market segmentation by component, deployment type, enterprise size, end-user, and geography. The global call tracking software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading call tracking software market players and offers key trends and opportunities in the call tracking software market.

MARKET SEGMENTATION

The global call tracking software market is segmented on the basis of component, deployment type, enterprise size, end-user. On the basis of component the market is segmented as solution, services. On the basis of deployment type the market is segmented as cloud, on-premises. On the basis of enterprise size the market is segmented as small and medium-size enterprises, large enterprises. On the basis of end-user the market is segmented as BFSI, IT and telecom, travel and hospitality, retail and e-commerce, others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global call tracking software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The call tracking software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting call tracking software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the call tracking software market in these regions.

MARKET PLAYERS

The reports cover key developments in the call tracking software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from call tracking software market are anticipated to lucrative growth opportunities in the future with the rising demand for call tracking software in the global market. Below mentioned is the list of few companies engaged in the call tracking software market.

The report also includes the profiles of key call tracking software companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

- Agile CRM Inc.
- CallRail, Inc.
- CallTrackingMetrics, LLC.
- Clixtell
- CloudTalk
- Invoca Inc.
- Outreach Corporation
- PhoneBurner
- ringDNA
- SalesLoft, Inc.

TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. PUBLISHERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Call Tracking Software Market - By Component
1.3.2 Call Tracking Software Market - By Deployment Type
1.3.3 Call Tracking Software Market - By Enterprise Size
1.3.4 Call Tracking Software Market - By End-user
1.3.5 Call Tracking Software Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CALL TRACKING SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CALL TRACKING SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CALL TRACKING SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. CALL TRACKING SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. CALL TRACKING SOFTWARE - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. CALL TRACKING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.3.3. Inbound Call Tracking Solution Market
7.3.3.1. Overview
7.3.3.2. Inbound Call Tracking Solution Market Forecast and Analysis
7.3.4. Outbound Call Tracking Solution Market
7.3.4.1. Overview
7.3.4.2. Outbound Call Tracking Solution Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
7.4.3. Professional Services Market
7.4.3.1. Overview
7.4.3.2. Professional Services Market Forecast and Analysis
7.4.4. Managed Services Market
7.4.4.1. Overview
7.4.4.2. Managed Services Market Forecast and Analysis
8. CALL TRACKING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. CLOUD
8.3.1. Overview
8.3.2. Cloud Market Forecast and Analysis
8.4. ON-PREMISES
8.4.1. Overview
8.4.2. On-Premises Market Forecast and Analysis
9. CALL TRACKING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - ENTERPRISE SIZE
9.1. OVERVIEW
9.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
9.3. SMALL AND MEDIUM-SIZE ENTERPRISES
9.3.1. Overview
9.3.2. Small and Medium-Size Enterprises Market Forecast and Analysis
9.4. LARGE ENTERPRISES
9.4.1. Overview
9.4.2. Large Enterprises Market Forecast and Analysis
10. CALL TRACKING SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
10.1. OVERVIEW
10.2. END-USER MARKET FORECASTS AND ANALYSIS
10.3. BFSI
10.3.1. Overview
10.3.2. BFSI Market Forecast and Analysis
10.4. IT AND TELECOM
10.4.1. Overview
10.4.2. IT and Telecom Market Forecast and Analysis
10.5. TRAVEL AND HOSPITALITY
10.5.1. Overview
10.5.2. Travel and Hospitality Market Forecast and Analysis
10.6. RETAIL AND E-COMMERCE
10.6.1. Overview
10.6.2. Retail and E-Commerce Market Forecast and Analysis
10.7. OTHERS
10.7.1. Overview
10.7.2. Others Market Forecast and Analysis

11. CALL TRACKING SOFTWARE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Call Tracking Software Market Overview
11.1.2 North America Call Tracking Software Market Forecasts and Analysis
11.1.3 North America Call Tracking Software Market Forecasts and Analysis - By Component
11.1.4 North America Call Tracking Software Market Forecasts and Analysis - By Deployment Type
11.1.5 North America Call Tracking Software Market Forecasts and Analysis - By Enterprise Size
11.1.6 North America Call Tracking Software Market Forecasts and Analysis - By End-user
11.1.7 North America Call Tracking Software Market Forecasts and Analysis - By Countries
11.1.7.1 United States Call Tracking Software Market
11.1.7.1.1 United States Call Tracking Software Market by Component
11.1.7.1.2 United States Call Tracking Software Market by Deployment Type
11.1.7.1.3 United States Call Tracking Software Market by Enterprise Size
11.1.7.1.4 United States Call Tracking Software Market by End-user
11.1.7.2 Canada Call Tracking Software Market
11.1.7.2.1 Canada Call Tracking Software Market by Component
11.1.7.2.2 Canada Call Tracking Software Market by Deployment Type
11.1.7.2.3 Canada Call Tracking Software Market by Enterprise Size
11.1.7.2.4 Canada Call Tracking Software Market by End-user
11.1.7.3 Mexico Call Tracking Software Market
11.1.7.3.1 Mexico Call Tracking Software Market by Component
11.1.7.3.2 Mexico Call Tracking Software Market by Deployment Type
11.1.7.3.3 Mexico Call Tracking Software Market by Enterprise Size
11.1.7.3.4 Mexico Call Tracking Software Market by End-user
11.2. EUROPE
11.2.1 Europe Call Tracking Software Market Overview
11.2.2 Europe Call Tracking Software Market Forecasts and Analysis
11.2.3 Europe Call Tracking Software Market Forecasts and Analysis - By Component
11.2.4 Europe Call Tracking Software Market Forecasts and Analysis - By Deployment Type
11.2.5 Europe Call Tracking Software Market Forecasts and Analysis - By Enterprise Size
11.2.6 Europe Call Tracking Software Market Forecasts and Analysis - By End-user
11.2.7 Europe Call Tracking Software Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Call Tracking Software Market
11.2.7.1.1 Germany Call Tracking Software Market by Component
11.2.7.1.2 Germany Call Tracking Software Market by Deployment Type
11.2.7.1.3 Germany Call Tracking Software Market by Enterprise Size
11.2.7.1.4 Germany Call Tracking Software Market by End-user
11.2.7.2 France Call Tracking Software Market
11.2.7.2.1 France Call Tracking Software Market by Component
11.2.7.2.2 France Call Tracking Software Market by Deployment Type
11.2.7.2.3 France Call Tracking Software Market by Enterprise Size
11.2.7.2.4 France Call Tracking Software Market by End-user
11.2.7.3 Italy Call Tracking Software Market
11.2.7.3.1 Italy Call Tracking Software Market by Component
11.2.7.3.2 Italy Call Tracking Software Market by Deployment Type
11.2.7.3.3 Italy Call Tracking Software Market by Enterprise Size
11.2.7.3.4 Italy Call Tracking Software Market by End-user
11.2.7.4 United Kingdom Call Tracking Software Market
11.2.7.4.1 United Kingdom Call Tracking Software Market by Component
11.2.7.4.2 United Kingdom Call Tracking Software Market by Deployment Type
11.2.7.4.3 United Kingdom Call Tracking Software Market by Enterprise Size
11.2.7.4.4 United Kingdom Call Tracking Software Market by End-user
11.2.7.5 Russia Call Tracking Software Market
11.2.7.5.1 Russia Call Tracking Software Market by Component
11.2.7.5.2 Russia Call Tracking Software Market by Deployment Type
11.2.7.5.3 Russia Call Tracking Software Market by Enterprise Size
11.2.7.5.4 Russia Call Tracking Software Market by End-user
11.2.7.6 Rest of Europe Call Tracking Software Market
11.2.7.6.1 Rest of Europe Call Tracking Software Market by Component
11.2.7.6.2 Rest of Europe Call Tracking Software Market by Deployment Type
11.2.7.6.3 Rest of Europe Call Tracking Software Market by Enterprise Size
11.2.7.6.4 Rest of Europe Call Tracking Software Market by End-user
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Call Tracking Software Market Overview
11.3.2 Asia-Pacific Call Tracking Software Market Forecasts and Analysis
11.3.3 Asia-Pacific Call Tracking Software Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Call Tracking Software Market Forecasts and Analysis - By Deployment Type
11.3.5 Asia-Pacific Call Tracking Software Market Forecasts and Analysis - By Enterprise Size
11.3.6 Asia-Pacific Call Tracking Software Market Forecasts and Analysis - By End-user
11.3.7 Asia-Pacific Call Tracking Software Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Call Tracking Software Market
11.3.7.1.1 Australia Call Tracking Software Market by Component
11.3.7.1.2 Australia Call Tracking Software Market by Deployment Type
11.3.7.1.3 Australia Call Tracking Software Market by Enterprise Size
11.3.7.1.4 Australia Call Tracking Software Market by End-user
11.3.7.2 China Call Tracking Software Market
11.3.7.2.1 China Call Tracking Software Market by Component
11.3.7.2.2 China Call Tracking Software Market by Deployment Type
11.3.7.2.3 China Call Tracking Software Market by Enterprise Size
11.3.7.2.4 China Call Tracking Software Market by End-user
11.3.7.3 India Call Tracking Software Market
11.3.7.3.1 India Call Tracking Software Market by Component
11.3.7.3.2 India Call Tracking Software Market by Deployment Type
11.3.7.3.3 India Call Tracking Software Market by Enterprise Size
11.3.7.3.4 India Call Tracking Software Market by End-user
11.3.7.4 Japan Call Tracking Software Market
11.3.7.4.1 Japan Call Tracking Software Market by Component
11.3.7.4.2 Japan Call Tracking Software Market by Deployment Type
11.3.7.4.3 Japan Call Tracking Software Market by Enterprise Size
11.3.7.4.4 Japan Call Tracking Software Market by End-user
11.3.7.5 South Korea Call Tracking Software Market
11.3.7.5.1 South Korea Call Tracking Software Market by Component
11.3.7.5.2 South Korea Call Tracking Software Market by Deployment Type
11.3.7.5.3 South Korea Call Tracking Software Market by Enterprise Size
11.3.7.5.4 South Korea Call Tracking Software Market by End-user
11.3.7.6 Rest of Asia-Pacific Call Tracking Software Market
11.3.7.6.1 Rest of Asia-Pacific Call Tracking Software Market by Component
11.3.7.6.2 Rest of Asia-Pacific Call Tracking Software Market by Deployment Type
11.3.7.6.3 Rest of Asia-Pacific Call Tracking Software Market by Enterprise Size
11.3.7.6.4 Rest of Asia-Pacific Call Tracking Software Market by End-user
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Call Tracking Software Market Overview
11.4.2 Middle East and Africa Call Tracking Software Market Forecasts and Analysis
11.4.3 Middle East and Africa Call Tracking Software Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Call Tracking Software Market Forecasts and Analysis - By Deployment Type
11.4.5 Middle East and Africa Call Tracking Software Market Forecasts and Analysis - By Enterprise Size
11.4.6 Middle East and Africa Call Tracking Software Market Forecasts and Analysis - By End-user
11.4.7 Middle East and Africa Call Tracking Software Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Call Tracking Software Market
11.4.7.1.1 South Africa Call Tracking Software Market by Component
11.4.7.1.2 South Africa Call Tracking Software Market by Deployment Type
11.4.7.1.3 South Africa Call Tracking Software Market by Enterprise Size
11.4.7.1.4 South Africa Call Tracking Software Market by End-user
11.4.7.2 Saudi Arabia Call Tracking Software Market
11.4.7.2.1 Saudi Arabia Call Tracking Software Market by Component
11.4.7.2.2 Saudi Arabia Call Tracking Software Market by Deployment Type
11.4.7.2.3 Saudi Arabia Call Tracking Software Market by Enterprise Size
11.4.7.2.4 Saudi Arabia Call Tracking Software Market by End-user
11.4.7.3 U.A.E Call Tracking Software Market
11.4.7.3.1 U.A.E Call Tracking Software Market by Component
11.4.7.3.2 U.A.E Call Tracking Software Market by Deployment Type
11.4.7.3.3 U.A.E Call Tracking Software Market by Enterprise Size
11.4.7.3.4 U.A.E Call Tracking Software Market by End-user
11.4.7.4 Rest of Middle East and Africa Call Tracking Software Market
11.4.7.4.1 Rest of Middle East and Africa Call Tracking Software Market by Component
11.4.7.4.2 Rest of Middle East and Africa Call Tracking Software Market by Deployment Type
11.4.7.4.3 Rest of Middle East and Africa Call Tracking Software Market by Enterprise Size
11.4.7.4.4 Rest of Middle East and Africa Call Tracking Software Market by End-user
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Call Tracking Software Market Overview
11.5.2 South and Central America Call Tracking Software Market Forecasts and Analysis
11.5.3 South and Central America Call Tracking Software Market Forecasts and Analysis - By Component
11.5.4 South and Central America Call Tracking Software Market Forecasts and Analysis - By Deployment Type
11.5.5 South and Central America Call Tracking Software Market Forecasts and Analysis - By Enterprise Size
11.5.6 South and Central America Call Tracking Software Market Forecasts and Analysis - By End-user
11.5.7 South and Central America Call Tracking Software Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Call Tracking Software Market
11.5.7.1.1 Brazil Call Tracking Software Market by Component
11.5.7.1.2 Brazil Call Tracking Software Market by Deployment Type
11.5.7.1.3 Brazil Call Tracking Software Market by Enterprise Size
11.5.7.1.4 Brazil Call Tracking Software Market by End-user
11.5.7.2 Argentina Call Tracking Software Market
11.5.7.2.1 Argentina Call Tracking Software Market by Component
11.5.7.2.2 Argentina Call Tracking Software Market by Deployment Type
11.5.7.2.3 Argentina Call Tracking Software Market by Enterprise Size
11.5.7.2.4 Argentina Call Tracking Software Market by End-user
11.5.7.3 Rest of South and Central America Call Tracking Software Market
11.5.7.3.1 Rest of South and Central America Call Tracking Software Market by Component
11.5.7.3.2 Rest of South and Central America Call Tracking Software Market by Deployment Type
11.5.7.3.3 Rest of South and Central America Call Tracking Software Market by Enterprise Size
11.5.7.3.4 Rest of South and Central America Call Tracking Software Market by End-user

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. CALL TRACKING SOFTWARE MARKET, KEY COMPANY PROFILES
13.1. AGILE CRM INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. CALLRAIL, INC.
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. CALLTRACKINGMETRICS, LLC.
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. CLIXTELL
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. CLOUDTALK
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. INVOCA INC.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. OUTREACH CORPORATION
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. PHONEBURNER
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. RINGDNA
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. SALESLOFT, INC.
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT PUBLISHERS
14.2. GLOSSARY OF TERMS

The List of Companies

1. Agile CRM Inc.
2. CallRail, Inc.
3. CallTrackingMetrics, LLC.
4. Clixtell
5. CloudTalk
6. Invoca Inc.
7. Outreach Corporation
8. PhoneBurner
9. ringDNA
10. SalesLoft, Inc.

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