Cloud-Based Contact Centers Market - Global Outlook and Forecast 2021-2027

Code: RW00014562071
Market Monitor Global
Oct-2021
Technology, Media, & Telecommunications
105 Pages

This report contains market size and forecasts of Cloud-Based Contact Centers in Global, including the following market information:
Global Cloud-Based Contact Centers Market Revenue, 2016-2021, 2022-2027, ($ millions)
Global top five companies in 2020 (%)
The global Cloud-Based Contact Centers market was valued at xx million in 2020 and is projected to reach US$ xx million by 2027, at a CAGR of xx% during the forecast period.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Cloud-Based Contact Centers companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Cloud-Based Contact Centers Market, By Type, 2016-2021, 2022-2027 ($ millions)
Global Cloud-Based Contact Centers Market Segment Percentages, By Type, 2020 (%)
Automatic Call Distribution (ACD)
Agent Performance Optimization (APO)
Dialers
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI)
Other

China Cloud-Based Contact Centers Market, By Application, 2016-2021, 2022-2027 ($ millions)
China Cloud-Based Contact Centers Market Segment Percentages, By Application, 2020 (%)
BFSI
IT and Telecom
Retail
Government and Public Sector
Healthcare and Life Sciences
Manufacturing
Other

Global Cloud-Based Contact Centers Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)
Global Cloud-Based Contact Centers Market Segment Percentages, By Region and Country, 2020 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:
Total Cloud-Based Contact Centers Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)
Total Cloud-Based Contact Centers Market Competitors Revenues Share in Global, by Players 2020 (%)
Further, the report presents profiles of competitors in the market, including the following:
8x8, Inc
Five9, Inc
Cisco Systems
Genesys Telecommunications Laboratories
Oracle
Nice-Systems
Newvoicemedia
3clogic
Connect First
Aspect Software
Incontact
Interactive Intelligence Group
Broadsoft
West Corporation
Liveops Cloud
Evolve IP
Mitel Networks
Ozonetel Systems

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Cloud-Based Contact Centers Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Cloud-Based Contact Centers Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Cloud-Based Contact Centers Overall Market Size
2.1 Global Cloud-Based Contact Centers Market Size: 2021 VS 2027
2.2 Global Cloud-Based Contact Centers Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Cloud-Based Contact Centers Players in Global Market
3.2 Top Global Cloud-Based Contact Centers Companies Ranked by Revenue
3.3 Global Cloud-Based Contact Centers Revenue by Companies
3.4 Top 3 and Top 5 Cloud-Based Contact Centers Companies in Global Market, by Revenue in 2020
3.5 Global Companies Cloud-Based Contact Centers Product Type
3.6 Tier 1, Tier 2 and Tier 3 Cloud-Based Contact Centers Players in Global Market
3.6.1 List of Global Tier 1 Cloud-Based Contact Centers Companies
3.6.2 List of Global Tier 2 and Tier 3 Cloud-Based Contact Centers Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Cloud-Based Contact Centers Market Size Markets, 2021 & 2027
4.1.2 Automatic Call Distribution (ACD)
4.1.3 Agent Performance Optimization (APO)
4.1.4 Dialers
4.1.5 Interactive Voice Response (IVR)
4.1.6 Computer Telephony Integration (CTI)
4.1.7 Other
4.2 By Type - Global Cloud-Based Contact Centers Revenue & Forecasts
4.2.1 By Type - Global Cloud-Based Contact Centers Revenue, 2016-2021
4.2.2 By Type - Global Cloud-Based Contact Centers Revenue, 2022-2027
4.2.3 By Type - Global Cloud-Based Contact Centers Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Cloud-Based Contact Centers Market Size, 2021 & 2027
5.1.2 BFSI
5.1.3 IT and Telecom
5.1.4 Retail
5.1.5 Government and Public Sector
5.1.6 Healthcare and Life Sciences
5.1.7 Manufacturing
5.1.8 Other
5.2 By Application - Global Cloud-Based Contact Centers Revenue & Forecasts
5.2.1 By Application - Global Cloud-Based Contact Centers Revenue, 2016-2021
5.2.2 By Application - Global Cloud-Based Contact Centers Revenue, 2022-2027
5.2.3 By Application - Global Cloud-Based Contact Centers Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Cloud-Based Contact Centers Market Size, 2021 & 2027
6.2 By Region - Global Cloud-Based Contact Centers Revenue & Forecasts
6.2.1 By Region - Global Cloud-Based Contact Centers Revenue, 2016-2021
6.2.2 By Region - Global Cloud-Based Contact Centers Revenue, 2022-2027
6.2.3 By Region - Global Cloud-Based Contact Centers Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Cloud-Based Contact Centers Revenue, 2016-2027
6.3.2 US Cloud-Based Contact Centers Market Size, 2016-2027
6.3.3 Canada Cloud-Based Contact Centers Market Size, 2016-2027
6.3.4 Mexico Cloud-Based Contact Centers Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Cloud-Based Contact Centers Revenue, 2016-2027
6.4.2 Germany Cloud-Based Contact Centers Market Size, 2016-2027
6.4.3 France Cloud-Based Contact Centers Market Size, 2016-2027
6.4.4 U.K. Cloud-Based Contact Centers Market Size, 2016-2027
6.4.5 Italy Cloud-Based Contact Centers Market Size, 2016-2027
6.4.6 Russia Cloud-Based Contact Centers Market Size, 2016-2027
6.4.7 Nordic Countries Cloud-Based Contact Centers Market Size, 2016-2027
6.4.8 Benelux Cloud-Based Contact Centers Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Cloud-Based Contact Centers Revenue, 2016-2027
6.5.2 China Cloud-Based Contact Centers Market Size, 2016-2027
6.5.3 Japan Cloud-Based Contact Centers Market Size, 2016-2027
6.5.4 South Korea Cloud-Based Contact Centers Market Size, 2016-2027
6.5.5 Southeast Asia Cloud-Based Contact Centers Market Size, 2016-2027
6.5.6 India Cloud-Based Contact Centers Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Cloud-Based Contact Centers Revenue, 2016-2027
6.6.2 Brazil Cloud-Based Contact Centers Market Size, 2016-2027
6.6.3 Argentina Cloud-Based Contact Centers Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Cloud-Based Contact Centers Revenue, 2016-2027
6.7.2 Turkey Cloud-Based Contact Centers Market Size, 2016-2027
6.7.3 Israel Cloud-Based Contact Centers Market Size, 2016-2027
6.7.4 Saudi Arabia Cloud-Based Contact Centers Market Size, 2016-2027
6.7.5 UAE Cloud-Based Contact Centers Market Size, 2016-2027
7 Players Profiles
7.1 8x8, Inc
7.1.1 8x8, Inc Corporate Summary
7.1.2 8x8, Inc Business Overview
7.1.3 8x8, Inc Cloud-Based Contact Centers Major Product Offerings
7.1.4 8x8, Inc Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.1.5 8x8, Inc Key News
7.2 Five9, Inc
7.2.1 Five9, Inc Corporate Summary
7.2.2 Five9, Inc Business Overview
7.2.3 Five9, Inc Cloud-Based Contact Centers Major Product Offerings
7.2.4 Five9, Inc Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.2.5 Five9, Inc Key News
7.3 Cisco Systems
7.3.1 Cisco Systems Corporate Summary
7.3.2 Cisco Systems Business Overview
7.3.3 Cisco Systems Cloud-Based Contact Centers Major Product Offerings
7.3.4 Cisco Systems Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.3.5 Cisco Systems Key News
7.4 Genesys Telecommunications Laboratories
7.4.1 Genesys Telecommunications Laboratories Corporate Summary
7.4.2 Genesys Telecommunications Laboratories Business Overview
7.4.3 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Major Product Offerings
7.4.4 Genesys Telecommunications Laboratories Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.4.5 Genesys Telecommunications Laboratories Key News
7.5 Oracle
7.5.1 Oracle Corporate Summary
7.5.2 Oracle Business Overview
7.5.3 Oracle Cloud-Based Contact Centers Major Product Offerings
7.5.4 Oracle Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.5.5 Oracle Key News
7.6 Nice-Systems
7.6.1 Nice-Systems Corporate Summary
7.6.2 Nice-Systems Business Overview
7.6.3 Nice-Systems Cloud-Based Contact Centers Major Product Offerings
7.6.4 Nice-Systems Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.6.5 Nice-Systems Key News
7.7 Newvoicemedia
7.7.1 Newvoicemedia Corporate Summary
7.7.2 Newvoicemedia Business Overview
7.7.3 Newvoicemedia Cloud-Based Contact Centers Major Product Offerings
7.4.4 Newvoicemedia Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.7.5 Newvoicemedia Key News
7.8 3clogic
7.8.1 3clogic Corporate Summary
7.8.2 3clogic Business Overview
7.8.3 3clogic Cloud-Based Contact Centers Major Product Offerings
7.8.4 3clogic Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.8.5 3clogic Key News
7.9 Connect First
7.9.1 Connect First Corporate Summary
7.9.2 Connect First Business Overview
7.9.3 Connect First Cloud-Based Contact Centers Major Product Offerings
7.9.4 Connect First Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.9.5 Connect First Key News
7.10 Aspect Software
7.10.1 Aspect Software Corporate Summary
7.10.2 Aspect Software Business Overview
7.10.3 Aspect Software Cloud-Based Contact Centers Major Product Offerings
7.10.4 Aspect Software Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.10.5 Aspect Software Key News
7.11 Incontact
7.11.1 Incontact Corporate Summary
7.11.2 Incontact Business Overview
7.11.3 Incontact Cloud-Based Contact Centers Major Product Offerings
7.11.4 Incontact Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.11.5 Incontact Key News
7.12 Interactive Intelligence Group
7.12.1 Interactive Intelligence Group Corporate Summary
7.12.2 Interactive Intelligence Group Business Overview
7.12.3 Interactive Intelligence Group Cloud-Based Contact Centers Major Product Offerings
7.12.4 Interactive Intelligence Group Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.12.5 Interactive Intelligence Group Key News
7.13 Broadsoft
7.13.1 Broadsoft Corporate Summary
7.13.2 Broadsoft Business Overview
7.13.3 Broadsoft Cloud-Based Contact Centers Major Product Offerings
7.13.4 Broadsoft Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.13.5 Broadsoft Key News
7.14 West Corporation
7.14.1 West Corporation Corporate Summary
7.14.2 West Corporation Business Overview
7.14.3 West Corporation Cloud-Based Contact Centers Major Product Offerings
7.14.4 West Corporation Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.14.5 West Corporation Key News
7.15 Liveops Cloud
7.15.1 Liveops Cloud Corporate Summary
7.15.2 Liveops Cloud Business Overview
7.15.3 Liveops Cloud Cloud-Based Contact Centers Major Product Offerings
7.15.4 Liveops Cloud Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.15.5 Liveops Cloud Key News
7.16 Evolve IP
7.16.1 Evolve IP Corporate Summary
7.16.2 Evolve IP Business Overview
7.16.3 Evolve IP Cloud-Based Contact Centers Major Product Offerings
7.16.4 Evolve IP Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.16.5 Evolve IP Key News
7.17 Mitel Networks
7.17.1 Mitel Networks Corporate Summary
7.17.2 Mitel Networks Business Overview
7.17.3 Mitel Networks Cloud-Based Contact Centers Major Product Offerings
7.17.4 Mitel Networks Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.17.5 Mitel Networks Key News
7.18 Ozonetel Systems
7.18.1 Ozonetel Systems Corporate Summary
7.18.2 Ozonetel Systems Business Overview
7.18.3 Ozonetel Systems Cloud-Based Contact Centers Major Product Offerings
7.18.4 Ozonetel Systems Cloud-Based Contact Centers Revenue in Global (2016-2021)
7.18.5 Ozonetel Systems Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Cloud-Based Contact Centers Market Opportunities & Trends in Global Market
Table 2. Cloud-Based Contact Centers Market Drivers in Global Market
Table 3. Cloud-Based Contact Centers Market Restraints in Global Market
Table 4. Key Players of Cloud-Based Contact Centers in Global Market
Table 5. Top Cloud-Based Contact Centers Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Cloud-Based Contact Centers Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Cloud-Based Contact Centers Revenue Share by Companies, 2016-2021
Table 8. Global Companies Cloud-Based Contact Centers Product Type
Table 9. List of Global Tier 1 Cloud-Based Contact Centers Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Cloud-Based Contact Centers Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type

8x8, Inc
Five9, Inc
Cisco Systems
Genesys Telecommunications Laboratories
Oracle
Nice-Systems
Newvoicemedia
3clogic
Connect First
Aspect Software
Incontact
Interactive Intelligence Group
Broadsoft
West Corporation
Liveops Cloud
Evolve IP
Mitel Networks
Ozonetel Systems

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