Complaint Management Software Market Forecast to 2027 - COVID-19 Impact and Global Analysis by Component (Software, Services); Type (Integrated, Standalone); Deployment Type (Cloud, On-premises); End-user (BFSI, IT and Telecom, Government, Retail and Ecommerce, Travel and Hospitality, Healthcare, Others) and Geography

Code: RW00013402294
The Insight Partners
Aug-2020
Technology, Media, & Telecommunications
150 Pages

MARKET INTRODUCTION

Complaint management software is the software and service that helps to organize, track, and resolve customer complaints. Rising implementation of this software to increase customer satisfaction and surge in demand for automated workflow is boosting the growth of the complaint management software market. Furthermore, the integration of new technologies such as NLP and AI in complaint management software coupled with the need to maximizes productivity is accelerating the complaint management software market growth.

MARKET DYNAMICS

The complaint management software help to sort, document, and prioritize customer issues and track feedback and resolve efficiently, thereby improving customer satisfaction and build good customer relationship. Thus, increasing demand for the complaint management software which propels the growth of the market. However, the lack of data to resolve customer complaints is the key hindering factor for the growth of the complaint management software market. Moreover, growing need to protect brand reputation and increase in need to streamline complaint management operations are expected to boom the growth of the complaint management software market growth.

MARKET SCOPE

The "Global Complaint Management Software Market Analysis to 2027" is a specialized and in-depth study of the complaint management software industry with a special focus on the global market trend analysis. The report aims to provide an overview complaint management software market with detailed market segmentation by component, type, deployment type, end-user, and geography. The global complaint management software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading complaint management software market players and offers key trends and opportunities in the complaint management software market.

MARKET SEGMENTATION

The global complaint management software market is segmented on the basis of component, type, deployment type, end-user. On the basis of component the market is segmented as software, services. On the basis of type the market is segmented as integrated, standalone. On the basis of deployment type the market is segmented as cloud, on-premises. On the basis of end-user the market is segmented as BFSI, IT and telecom, government, retail and ecommerce, travel and hospitality, healthcare, others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Complaint management software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The complaint management software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting complaint management software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the complaint management software market in these regions.

MARKET PLAYERS

The reports cover key developments in the complaint management software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from complaint management software market are anticipated to lucrative growth opportunities in the future with the rising demand for complaint management software in the global market. Below mentioned is the list of few companies engaged in the complaint management software market.

The report also includes the profiles of key complaint management software companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

- AssurX, Inc.
- ETQ, LLC
- Freshworks Inc.
- HappyFox Inc.
- Intelex Technologies
- MasterControl, Inc.
- Quantivate, LLC
- Sparta Systems, Inc.
- Zendesk, Inc.
- Zoho Corporation

TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. PUBLISHERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Complaint Management Software Market - By Component
1.3.2 Complaint Management Software Market - By Type
1.3.3 Complaint Management Software Market - By Deployment Type
1.3.4 Complaint Management Software Market - By End-user
1.3.5 Complaint Management Software Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. COMPLAINT MANAGEMENT SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. COMPLAINT MANAGEMENT SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. COMPLAINT MANAGEMENT SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. COMPLAINT MANAGEMENT SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. COMPLAINT MANAGEMENT SOFTWARE - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. COMPLAINT MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOFTWARE
7.3.1. Overview
7.3.2. Software Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. COMPLAINT MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - TYPE
8.1. OVERVIEW
8.2. TYPE MARKET FORECASTS AND ANALYSIS
8.3. INTEGRATED
8.3.1. Overview
8.3.2. Integrated Market Forecast and Analysis
8.4. STANDALONE
8.4.1. Overview
8.4.2. Standalone Market Forecast and Analysis
9. COMPLAINT MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
9.1. OVERVIEW
9.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
9.3. CLOUD
9.3.1. Overview
9.3.2. Cloud Market Forecast and Analysis
9.4. ON-PREMISES
9.4.1. Overview
9.4.2. On-premises Market Forecast and Analysis
10. COMPLAINT MANAGEMENT SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
10.1. OVERVIEW
10.2. END-USER MARKET FORECASTS AND ANALYSIS
10.3. BFSI
10.3.1. Overview
10.3.2. BFSI Market Forecast and Analysis
10.4. IT AND TELECOM
10.4.1. Overview
10.4.2. IT and Telecom Market Forecast and Analysis
10.5. GOVERNMENT
10.5.1. Overview
10.5.2. Government Market Forecast and Analysis
10.6. RETAIL AND ECOMMERCE
10.6.1. Overview
10.6.2. Retail and Ecommerce Market Forecast and Analysis
10.7. TRAVEL AND HOSPITALITY
10.7.1. Overview
10.7.2. Travel and Hospitality Market Forecast and Analysis
10.8. HEALTHCARE
10.8.1. Overview
10.8.2. Healthcare Market Forecast and Analysis
10.9. OTHERS
10.9.1. Overview
10.9.2. Others Market Forecast and Analysis

11. COMPLAINT MANAGEMENT SOFTWARE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Complaint Management Software Market Overview
11.1.2 North America Complaint Management Software Market Forecasts and Analysis
11.1.3 North America Complaint Management Software Market Forecasts and Analysis - By Component
11.1.4 North America Complaint Management Software Market Forecasts and Analysis - By Type
11.1.5 North America Complaint Management Software Market Forecasts and Analysis - By Deployment Type
11.1.6 North America Complaint Management Software Market Forecasts and Analysis - By End-user
11.1.7 North America Complaint Management Software Market Forecasts and Analysis - By Countries
11.1.7.1 United States Complaint Management Software Market
11.1.7.1.1 United States Complaint Management Software Market by Component
11.1.7.1.2 United States Complaint Management Software Market by Type
11.1.7.1.3 United States Complaint Management Software Market by Deployment Type
11.1.7.1.4 United States Complaint Management Software Market by End-user
11.1.7.2 Canada Complaint Management Software Market
11.1.7.2.1 Canada Complaint Management Software Market by Component
11.1.7.2.2 Canada Complaint Management Software Market by Type
11.1.7.2.3 Canada Complaint Management Software Market by Deployment Type
11.1.7.2.4 Canada Complaint Management Software Market by End-user
11.1.7.3 Mexico Complaint Management Software Market
11.1.7.3.1 Mexico Complaint Management Software Market by Component
11.1.7.3.2 Mexico Complaint Management Software Market by Type
11.1.7.3.3 Mexico Complaint Management Software Market by Deployment Type
11.1.7.3.4 Mexico Complaint Management Software Market by End-user
11.2. EUROPE
11.2.1 Europe Complaint Management Software Market Overview
11.2.2 Europe Complaint Management Software Market Forecasts and Analysis
11.2.3 Europe Complaint Management Software Market Forecasts and Analysis - By Component
11.2.4 Europe Complaint Management Software Market Forecasts and Analysis - By Type
11.2.5 Europe Complaint Management Software Market Forecasts and Analysis - By Deployment Type
11.2.6 Europe Complaint Management Software Market Forecasts and Analysis - By End-user
11.2.7 Europe Complaint Management Software Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Complaint Management Software Market
11.2.7.1.1 Germany Complaint Management Software Market by Component
11.2.7.1.2 Germany Complaint Management Software Market by Type
11.2.7.1.3 Germany Complaint Management Software Market by Deployment Type
11.2.7.1.4 Germany Complaint Management Software Market by End-user
11.2.7.2 France Complaint Management Software Market
11.2.7.2.1 France Complaint Management Software Market by Component
11.2.7.2.2 France Complaint Management Software Market by Type
11.2.7.2.3 France Complaint Management Software Market by Deployment Type
11.2.7.2.4 France Complaint Management Software Market by End-user
11.2.7.3 Italy Complaint Management Software Market
11.2.7.3.1 Italy Complaint Management Software Market by Component
11.2.7.3.2 Italy Complaint Management Software Market by Type
11.2.7.3.3 Italy Complaint Management Software Market by Deployment Type
11.2.7.3.4 Italy Complaint Management Software Market by End-user
11.2.7.4 United Kingdom Complaint Management Software Market
11.2.7.4.1 United Kingdom Complaint Management Software Market by Component
11.2.7.4.2 United Kingdom Complaint Management Software Market by Type
11.2.7.4.3 United Kingdom Complaint Management Software Market by Deployment Type
11.2.7.4.4 United Kingdom Complaint Management Software Market by End-user
11.2.7.5 Russia Complaint Management Software Market
11.2.7.5.1 Russia Complaint Management Software Market by Component
11.2.7.5.2 Russia Complaint Management Software Market by Type
11.2.7.5.3 Russia Complaint Management Software Market by Deployment Type
11.2.7.5.4 Russia Complaint Management Software Market by End-user
11.2.7.6 Rest of Europe Complaint Management Software Market
11.2.7.6.1 Rest of Europe Complaint Management Software Market by Component
11.2.7.6.2 Rest of Europe Complaint Management Software Market by Type
11.2.7.6.3 Rest of Europe Complaint Management Software Market by Deployment Type
11.2.7.6.4 Rest of Europe Complaint Management Software Market by End-user
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Complaint Management Software Market Overview
11.3.2 Asia-Pacific Complaint Management Software Market Forecasts and Analysis
11.3.3 Asia-Pacific Complaint Management Software Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Complaint Management Software Market Forecasts and Analysis - By Type
11.3.5 Asia-Pacific Complaint Management Software Market Forecasts and Analysis - By Deployment Type
11.3.6 Asia-Pacific Complaint Management Software Market Forecasts and Analysis - By End-user
11.3.7 Asia-Pacific Complaint Management Software Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Complaint Management Software Market
11.3.7.1.1 Australia Complaint Management Software Market by Component
11.3.7.1.2 Australia Complaint Management Software Market by Type
11.3.7.1.3 Australia Complaint Management Software Market by Deployment Type
11.3.7.1.4 Australia Complaint Management Software Market by End-user
11.3.7.2 China Complaint Management Software Market
11.3.7.2.1 China Complaint Management Software Market by Component
11.3.7.2.2 China Complaint Management Software Market by Type
11.3.7.2.3 China Complaint Management Software Market by Deployment Type
11.3.7.2.4 China Complaint Management Software Market by End-user
11.3.7.3 India Complaint Management Software Market
11.3.7.3.1 India Complaint Management Software Market by Component
11.3.7.3.2 India Complaint Management Software Market by Type
11.3.7.3.3 India Complaint Management Software Market by Deployment Type
11.3.7.3.4 India Complaint Management Software Market by End-user
11.3.7.4 Japan Complaint Management Software Market
11.3.7.4.1 Japan Complaint Management Software Market by Component
11.3.7.4.2 Japan Complaint Management Software Market by Type
11.3.7.4.3 Japan Complaint Management Software Market by Deployment Type
11.3.7.4.4 Japan Complaint Management Software Market by End-user
11.3.7.5 South Korea Complaint Management Software Market
11.3.7.5.1 South Korea Complaint Management Software Market by Component
11.3.7.5.2 South Korea Complaint Management Software Market by Type
11.3.7.5.3 South Korea Complaint Management Software Market by Deployment Type
11.3.7.5.4 South Korea Complaint Management Software Market by End-user
11.3.7.6 Rest of Asia-Pacific Complaint Management Software Market
11.3.7.6.1 Rest of Asia-Pacific Complaint Management Software Market by Component
11.3.7.6.2 Rest of Asia-Pacific Complaint Management Software Market by Type
11.3.7.6.3 Rest of Asia-Pacific Complaint Management Software Market by Deployment Type
11.3.7.6.4 Rest of Asia-Pacific Complaint Management Software Market by End-user
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Complaint Management Software Market Overview
11.4.2 Middle East and Africa Complaint Management Software Market Forecasts and Analysis
11.4.3 Middle East and Africa Complaint Management Software Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Complaint Management Software Market Forecasts and Analysis - By Type
11.4.5 Middle East and Africa Complaint Management Software Market Forecasts and Analysis - By Deployment Type
11.4.6 Middle East and Africa Complaint Management Software Market Forecasts and Analysis - By End-user
11.4.7 Middle East and Africa Complaint Management Software Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Complaint Management Software Market
11.4.7.1.1 South Africa Complaint Management Software Market by Component
11.4.7.1.2 South Africa Complaint Management Software Market by Type
11.4.7.1.3 South Africa Complaint Management Software Market by Deployment Type
11.4.7.1.4 South Africa Complaint Management Software Market by End-user
11.4.7.2 Saudi Arabia Complaint Management Software Market
11.4.7.2.1 Saudi Arabia Complaint Management Software Market by Component
11.4.7.2.2 Saudi Arabia Complaint Management Software Market by Type
11.4.7.2.3 Saudi Arabia Complaint Management Software Market by Deployment Type
11.4.7.2.4 Saudi Arabia Complaint Management Software Market by End-user
11.4.7.3 U.A.E Complaint Management Software Market
11.4.7.3.1 U.A.E Complaint Management Software Market by Component
11.4.7.3.2 U.A.E Complaint Management Software Market by Type
11.4.7.3.3 U.A.E Complaint Management Software Market by Deployment Type
11.4.7.3.4 U.A.E Complaint Management Software Market by End-user
11.4.7.4 Rest of Middle East and Africa Complaint Management Software Market
11.4.7.4.1 Rest of Middle East and Africa Complaint Management Software Market by Component
11.4.7.4.2 Rest of Middle East and Africa Complaint Management Software Market by Type
11.4.7.4.3 Rest of Middle East and Africa Complaint Management Software Market by Deployment Type
11.4.7.4.4 Rest of Middle East and Africa Complaint Management Software Market by End-user
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Complaint Management Software Market Overview
11.5.2 South and Central America Complaint Management Software Market Forecasts and Analysis
11.5.3 South and Central America Complaint Management Software Market Forecasts and Analysis - By Component
11.5.4 South and Central America Complaint Management Software Market Forecasts and Analysis - By Type
11.5.5 South and Central America Complaint Management Software Market Forecasts and Analysis - By Deployment Type
11.5.6 South and Central America Complaint Management Software Market Forecasts and Analysis - By End-user
11.5.7 South and Central America Complaint Management Software Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Complaint Management Software Market
11.5.7.1.1 Brazil Complaint Management Software Market by Component
11.5.7.1.2 Brazil Complaint Management Software Market by Type
11.5.7.1.3 Brazil Complaint Management Software Market by Deployment Type
11.5.7.1.4 Brazil Complaint Management Software Market by End-user
11.5.7.2 Argentina Complaint Management Software Market
11.5.7.2.1 Argentina Complaint Management Software Market by Component
11.5.7.2.2 Argentina Complaint Management Software Market by Type
11.5.7.2.3 Argentina Complaint Management Software Market by Deployment Type
11.5.7.2.4 Argentina Complaint Management Software Market by End-user
11.5.7.3 Rest of South and Central America Complaint Management Software Market
11.5.7.3.1 Rest of South and Central America Complaint Management Software Market by Component
11.5.7.3.2 Rest of South and Central America Complaint Management Software Market by Type
11.5.7.3.3 Rest of South and Central America Complaint Management Software Market by Deployment Type
11.5.7.3.4 Rest of South and Central America Complaint Management Software Market by End-user

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. COMPLAINT MANAGEMENT SOFTWARE MARKET, KEY COMPANY PROFILES
13.1. ASSURX, INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. ETQ, LLC
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. FRESHWORKS INC.
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. HAPPYFOX INC.
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. INTELEX TECHNOLOGIES
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. MASTERCONTROL, INC.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. QUANTIVATE, LLC
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. SPARTA SYSTEMS, INC.
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. ZENDESK, INC.
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. ZOHO CORPORATION
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT PUBLISHERS
14.2. GLOSSARY OF TERMS

The List of Companies

1. AssurX, Inc.
2. ETQ, LLC
3. Freshworks Inc.
4. HappyFox Inc.
5. Intelex Technologies
6. MasterControl, Inc.
7. Quantivate, LLC
8. Sparta Systems, Inc.
9. Zendesk, Inc.
10. Zoho Corporation

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