Contact Center Market - Global Outlook and Forecast 2021-2027

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Contact Center Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Contact Center Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Contact Center Overall Market Size
2.1 Global Contact Center Market Size: 2021 VS 2027
2.2 Global Contact Center Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Contact Center Players in Global Market
3.2 Top Global Contact Center Companies Ranked by Revenue
3.3 Global Contact Center Revenue by Companies
3.4 Top 3 and Top 5 Contact Center Companies in Global Market, by Revenue in 2020
3.5 Global Companies Contact Center Product Type
3.6 Tier 1, Tier 2 and Tier 3 Contact Center Players in Global Market
3.6.1 List of Global Tier 1 Contact Center Companies
3.6.2 List of Global Tier 2 and Tier 3 Contact Center Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Contact Center Market Size Markets, 2021 & 2027
4.1.2 On-premise Type
4.1.3 Cloud-based Type
4.2 By Type - Global Contact Center Revenue & Forecasts
4.2.1 By Type - Global Contact Center Revenue, 2016-2021
4.2.2 By Type - Global Contact Center Revenue, 2022-2027
4.2.3 By Type - Global Contact Center Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Contact Center Market Size, 2021 & 2027
5.1.2 Telecommunication
5.1.3 Banking, Financial Services and Insurance (BFSI)
5.1.4 Government and Public Sector
5.1.5 Healthcare and Life Sciences
5.1.6 Retail and Consumer Goods
5.1.7 Others
5.2 By Application - Global Contact Center Revenue & Forecasts
5.2.1 By Application - Global Contact Center Revenue, 2016-2021
5.2.2 By Application - Global Contact Center Revenue, 2022-2027
5.2.3 By Application - Global Contact Center Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Contact Center Market Size, 2021 & 2027
6.2 By Region - Global Contact Center Revenue & Forecasts
6.2.1 By Region - Global Contact Center Revenue, 2016-2021
6.2.2 By Region - Global Contact Center Revenue, 2022-2027
6.2.3 By Region - Global Contact Center Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Contact Center Revenue, 2016-2027
6.3.2 US Contact Center Market Size, 2016-2027
6.3.3 Canada Contact Center Market Size, 2016-2027
6.3.4 Mexico Contact Center Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Contact Center Revenue, 2016-2027
6.4.2 Germany Contact Center Market Size, 2016-2027
6.4.3 France Contact Center Market Size, 2016-2027
6.4.4 U.K. Contact Center Market Size, 2016-2027
6.4.5 Italy Contact Center Market Size, 2016-2027
6.4.6 Russia Contact Center Market Size, 2016-2027
6.4.7 Nordic Countries Contact Center Market Size, 2016-2027
6.4.8 Benelux Contact Center Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Contact Center Revenue, 2016-2027
6.5.2 China Contact Center Market Size, 2016-2027
6.5.3 Japan Contact Center Market Size, 2016-2027
6.5.4 South Korea Contact Center Market Size, 2016-2027
6.5.5 Southeast Asia Contact Center Market Size, 2016-2027
6.5.6 India Contact Center Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Contact Center Revenue, 2016-2027
6.6.2 Brazil Contact Center Market Size, 2016-2027
6.6.3 Argentina Contact Center Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Contact Center Revenue, 2016-2027
6.7.2 Turkey Contact Center Market Size, 2016-2027
6.7.3 Israel Contact Center Market Size, 2016-2027
6.7.4 Saudi Arabia Contact Center Market Size, 2016-2027
6.7.5 UAE Contact Center Market Size, 2016-2027
7 Players Profiles
7.1 Teleperformance
7.1.1 Teleperformance Corporate Summary
7.1.2 Teleperformance Business Overview
7.1.3 Teleperformance Contact Center Major Product Offerings
7.1.4 Teleperformance Contact Center Revenue in Global (2016-2021)
7.1.5 Teleperformance Key News
7.2 Alorica
7.2.1 Alorica Corporate Summary
7.2.2 Alorica Business Overview
7.2.3 Alorica Contact Center Major Product Offerings
7.2.4 Alorica Contact Center Revenue in Global (2016-2021)
7.2.5 Alorica Key News
7.3 Convergys
7.3.1 Convergys Corporate Summary
7.3.2 Convergys Business Overview
7.3.3 Convergys Contact Center Major Product Offerings
7.3.4 Convergys Contact Center Revenue in Global (2016-2021)
7.3.5 Convergys Key News
7.4 Atento S.A
7.4.1 Atento S.A Corporate Summary
7.4.2 Atento S.A Business Overview
7.4.3 Atento S.A Contact Center Major Product Offerings
7.4.4 Atento S.A Contact Center Revenue in Global (2016-2021)
7.4.5 Atento S.A Key News
7.5 Sykes Enterprises
7.5.1 Sykes Enterprises Corporate Summary
7.5.2 Sykes Enterprises Business Overview
7.5.3 Sykes Enterprises Contact Center Major Product Offerings
7.5.4 Sykes Enterprises Contact Center Revenue in Global (2016-2021)
7.5.5 Sykes Enterprises Key News
7.6 Arvato
7.6.1 Arvato Corporate Summary
7.6.2 Arvato Business Overview
7.6.3 Arvato Contact Center Major Product Offerings
7.6.4 Arvato Contact Center Revenue in Global (2016-2021)
7.6.5 Arvato Key News
7.7 Serco Group
7.7.1 Serco Group Corporate Summary
7.7.2 Serco Group Business Overview
7.7.3 Serco Group Contact Center Major Product Offerings
7.4.4 Serco Group Contact Center Revenue in Global (2016-2021)
7.7.5 Serco Group Key News
7.8 Acticall (Sitel)
7.8.1 Acticall (Sitel) Corporate Summary
7.8.2 Acticall (Sitel) Business Overview
7.8.3 Acticall (Sitel) Contact Center Major Product Offerings
7.8.4 Acticall (Sitel) Contact Center Revenue in Global (2016-2021)
7.8.5 Acticall (Sitel) Key News
7.9 Transcom
7.9.1 Transcom Corporate Summary
7.9.2 Transcom Business Overview
7.9.3 Transcom Contact Center Major Product Offerings
7.9.4 Transcom Contact Center Revenue in Global (2016-2021)
7.9.5 Transcom Key News
7.10 TeleTech
7.10.1 TeleTech Corporate Summary
7.10.2 TeleTech Business Overview
7.10.3 TeleTech Contact Center Major Product Offerings
7.10.4 TeleTech Contact Center Revenue in Global (2016-2021)
7.10.5 TeleTech Key News
7.11 Concentrix (SYNNEX)
7.11.1 Concentrix (SYNNEX) Corporate Summary
7.11.2 Concentrix (SYNNEX) Business Overview
7.11.3 Concentrix (SYNNEX) Contact Center Major Product Offerings
7.11.4 Concentrix (SYNNEX) Contact Center Revenue in Global (2016-2021)
7.11.5 Concentrix (SYNNEX) Key News
7.12 HKT Teleservices
7.12.1 HKT Teleservices Corporate Summary
7.12.2 HKT Teleservices Business Overview
7.12.3 HKT Teleservices Contact Center Major Product Offerings
7.12.4 HKT Teleservices Contact Center Revenue in Global (2016-2021)
7.12.5 HKT Teleservices Key News
7.13 Comdata Group
7.13.1 Comdata Group Corporate Summary
7.13.2 Comdata Group Business Overview
7.13.3 Comdata Group Contact Center Major Product Offerings
7.13.4 Comdata Group Contact Center Revenue in Global (2016-2021)
7.13.5 Comdata Group Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer


List of Tables
Table 1. Contact Center Market Opportunities & Trends in Global Market
Table 2. Contact Center Market Drivers in Global Market
Table 3. Contact Center Market Restraints in Global Market
Table 4. Key Players of Contact Center in Global Market
Table 5. Top Contact Center Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Contact Center Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Contact Center Revenue Share by Companies, 2016-2021
Table 8. Global Companies Contact Center Product Type
Table 9. List of Global Tier 1 Contact Center Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Contact Center Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type

Teleperformance
Alorica
Convergys
Atento S.A
Sykes Enterprises
Arvato
Serco Group
Acticall (Sitel)
Transcom
TeleTech
Concentrix (SYNNEX)
HKT Teleservices
Comdata Group