Contact Center Outsourcing Global Market Status Trends and COVID-19 Impact Report 2021

Code: RW00014467207
BIS Report
Sep-2021
Consumer & Retail
118 Pages

Global Contact Center Outsourcing Market Status, Trends and COVID-19 Impact Report 2021

In the past few years, the Contact Center Outsourcing market experienced a huge change under the influence of COVID-19, the global market size of Contact Center Outsourcing reached 48500.0 million $ in 2021 from 45100.0 in 2016 with a CAGR of 0.0245230465043 from 2016-2021 is. As of now, the global COVID-19 Coronavirus Cases have exceeded 200 million, and the global epidemic has been basically under control, therefore, the World Bank has estimated the global economic growth in 2021 and 2022. The World Bank predicts that the global economic output is expected to expand 4 percent in 2021 while 3.8 percent in 2022. According to our research on Contact Center Outsourcing market and global economic environment, we forecast that the global market size of Contact Center Outsourcing will reach 52700.0 million $ in 2026 with a CAGR of % from 2021-2026.

Due to the COVID-19 pandemic, according to World Bank statistics, global GDP has shrunk by about 3.5% in 2020. Entering 2021, Economic activity in many countries has started to recover and partially adapted to pandemic restrictions. The research and development of vaccines has made breakthrough progress, and many governments have also issued various policies to stimulate economic recovery, particularly in the United States, is likely to provide a strong boost to economic activity but prospects for sustainable growth vary widely between countries and sectors. Although the global economy is recovering from the great depression caused by COVID-19, it will remain below pre-pandemic trends for a prolonged period. The pandemic has exacerbated the risks associated with the decade-long wave of global debt accumulation. It is also likely to steepen the long-expected slowdown in potential growth over the next decade.

The world has entered the COVID-19 epidemic recovery period. In this complex economic environment, we published the Global Contact Center Outsourcing Market Status, Trends and COVID-19 Impact Report 2021, which provides a comprehensive analysis of the global Contact Center Outsourcing market , This Report covers the manufacturer data, including: sales volume, price, revenue, gross margin, business distribution etc., these data help the consumer know about the competitors better. This report also covers all the regions and countries of the world, which shows the regional development status, including market size, volume and value, as well as price data. Besides, the report also covers segment data, including: type wise, industry wise, channel wise etc. all the data period is from 2015-2021E, this report also provide forecast data from 2021-2026.

Market Overview

Manufacturer Detail
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix

Region Segmentation
North America (United States, Canada, Mexico)
South America (Brazil, Argentina, Other)
Asia Pacific (China, Japan, India, Korea, Southeast Asia)
Europe (Germany, UK, France, Spain, Italy)
Middle East and Africa (Middle East, Africa)

Product Type Segmentation
Contact Center Outsourcing

Application Segmentation
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods

Table of Contents
Section 1 Contact Center Outsourcing Market Overview
1.1 Contact Center Outsourcing Market Scope
1.2 COVID-19 Impact on Contact Center Outsourcing Market
1.3 Global Contact Center Outsourcing Market Status and Forecast Overview
1.3.1 Global Contact Center Outsourcing Market Status 2016-2021
1.3.2 Global Contact Center Outsourcing Market Forecast 2021-2026

Section 2 Global Contact Center Outsourcing Market Manufacturer Share
2.1 Global Manufacturer Contact Center Outsourcing Sales Volume
2.2 Global Manufacturer Contact Center Outsourcing Business Revenue

Section 3 Manufacturer Contact Center Outsourcing Business Introduction
3.1 Teleperformance Contact Center Outsourcing Business Introduction
3.1.1 Teleperformance Contact Center Outsourcing Sales Volume, Price, Revenue and Gross margin 2016-2021
3.1.2 Teleperformance Contact Center Outsourcing Business Distribution by Region
3.1.3 Teleperformance Interview Record
3.1.4 Teleperformance Contact Center Outsourcing Business Profile
3.1.5 Teleperformance Contact Center Outsourcing Product Specification

3.2 Convergys (Stream) Contact Center Outsourcing Business Introduction
3.2.1 Convergys (Stream) Contact Center Outsourcing Sales Volume, Price, Revenue and Gross margin 2016-2021
3.2.2 Convergys (Stream) Contact Center Outsourcing Business Distribution by Region
3.2.3 Interview Record
3.2.4 Convergys (Stream) Contact Center Outsourcing Business Overview
3.2.5 Convergys (Stream) Contact Center Outsourcing Product Specification

3.3 Manufacturer three Contact Center Outsourcing Business Introduction
3.3.1 Manufacturer three Contact Center Outsourcing Sales Volume, Price, Revenue and Gross margin 2016-2021
3.3.2 Manufacturer three Contact Center Outsourcing Business Distribution by Region
3.3.3 Interview Record
3.3.4 Manufacturer three Contact Center Outsourcing Business Overview
3.3.5 Manufacturer three Contact Center Outsourcing Product Specification

Section 4 Global Contact Center Outsourcing Market Segmentation (By Region)
4.1 North America Country
4.1.1 United States Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.1.2 Canada Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.1.3 Mexico Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.2 South America Country
4.2.1 Brazil Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.2.2 Argentina Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.3 Asia Pacific
4.3.1 China Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.3.2 Japan Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.3.3 India Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.3.4 Korea Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.3.5 Southeast Asia Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.4 Europe Country
4.4.1 Germany Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.4.2 UK Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.4.3 France Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.4.4 Spain Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.4.5 Italy Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.5 Middle East and Africa
4.5.1 Africa Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.5.2 Middle East Contact Center Outsourcing Market Size and Price Analysis 2016-2021
4.6 Global Contact Center Outsourcing Market Segmentation (By Region) Analysis 2016-2021
4.7 Global Contact Center Outsourcing Market Segmentation (By Region) Analysis

Section 5 Global Contact Center Outsourcing Market Segmentation (by Product Type)
5.1 Product Introduction by Type
5.1.1 Contact Center Outsourcing Product Introduction
5.4 Different Contact Center Outsourcing Product Type Price 2016-2021
5.5 Global Contact Center Outsourcing Market Segmentation (By Type) Analysis

Section 6 Global Contact Center Outsourcing Market Segmentation (by Application)
6.1 Global Contact Center Outsourcing Sales Volume by Application 2016-2021
6.2 Global Contact Center Outsourcing Market Size by Application 2016-2021
6.2 Contact Center Outsourcing Price in Different Application Field 2016-2021
6.3 Global Contact Center Outsourcing Market Segmentation (By Application) Analysis

Section 7 Global Contact Center Outsourcing Market Segmentation (by Channel)
7.1 Global Contact Center Outsourcing Market Segmentation (By Channel) Sales Volume and Share 2016-2021
7.2 Global Contact Center Outsourcing Market Segmentation (By Channel) Analysis

Section 8 Contact Center Outsourcing Market Forecast 2021-2026
8.1 Contact Center Outsourcing Segmentation Market Forecast 2021-2026 (By Region)
8.2 Contact Center Outsourcing Segmentation Market Forecast 2021-2026 (By Type)
8.3 Contact Center Outsourcing Segmentation Market Forecast 2021-2026 (By Application)
8.4 Contact Center Outsourcing Segmentation Market Forecast 2021-2026 (By Channel)
8.5 Global Contact Center Outsourcing Price Forecast

Section 9 Contact Center Outsourcing Application and Client Analysis
9.1 Telecommunication Customers
9.2 Banking, Financial Services and Insurance (BFSI) Customers
9.3 Government and Public Sector Customers
9.4 Healthcare and Life Sciences Customers
9.5 Retail and Consumer Goods Customers

Section 10 Contact Center Outsourcing Manufacturing Cost of Analysis
11.0 Raw Material Cost Analysis
11.0 Labor Cost Analysis
11.0 Cost Overview

Section 11 Conclusion

Section 12 Methodology and Data Source

Chart and Figure
Figure Contact Center Outsourcing Product Picture
Chart Global Contact Center Outsourcing Market Size (with or without the impact of COVID-19)
Chart Global Contact Center Outsourcing Sales Volume (Units) and Growth Rate 2016-2021
Chart Global Contact Center Outsourcing Market Size (Million $) and Growth Rate 2016-2021
Chart Global Contact Center Outsourcing Sales Volume (Units) and Growth Rate 2021-2026
Chart Global Contact Center Outsourcing Market Size (Million $) and Growth Rate 2021-2026
Chart 2016-2021 Global Manufacturer Contact Center Outsourcing Sales Volume (Units)
Chart 2016-2021 Global Manufacturer Contact Center Outsourcing Sales Volume Share
Chart 2016-2021 Global Manufacturer Contact Center Outsourcing Business Revenue (Million USD)
Chart 2016-2021 Global Manufacturer Contact Center Outsourcing Business Revenue Share
Chart Teleperformance Contact Center Outsourcing Sales Volume, Price, Revenue and Gross margin 2016-2021
Chart Teleperformance Contact Center Outsourcing Business Distribution
Chart Teleperformance Interview Record (Partly)
Chart Teleperformance Contact Center Outsourcing Business Profile
Table Teleperformance Contact Center Outsourcing Product Specification
Chart Convergys (Stream) Contact Center Outsourcing Sales Volume, Price, Revenue and Gross margin 2016-2021
Chart Convergys (Stream) Contact Center Outsourcing Business Distribution
Chart Convergys (Stream) Interview Record (Partly)
Chart Convergys (Stream) Contact Center Outsourcing Business Overview
Table Convergys (Stream) Contact Center Outsourcing Product Specification

Chart United States Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart United States Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Canada Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Canada Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Mexico Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Mexico Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Brazil Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Brazil Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Argentina Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Argentina Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart China Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart China Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Japan Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Japan Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart India Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart India Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Korea Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Korea Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Southeast Asia Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Southeast Asia Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Germany Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Germany Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart UK Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart UK Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart France Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart France Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Spain Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Spain Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Italy Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Italy Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Africa Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Africa Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Middle East Contact Center Outsourcing Sales Volume (Units) and Market Size (Million $) 2016-2021
Chart Middle East Contact Center Outsourcing Sales Price (USD/Unit) 2016-2021
Chart Global Contact Center Outsourcing Market Segmentation Sales Volume (Units) by Region 2016-2021
Chart Global Contact Center Outsourcing Market Segmentation Sales Volume (Units) Share by Region 2016-2021
Chart Global Contact Center Outsourcing Market Segmentation Market size (Million $) by Region 2016-2021
Chart Global Contact Center Outsourcing Market Segmentation Market size (Million $) Share by Region 2016-2021
Chart Contact Center Outsourcing Product Figure
Chart Contact Center Outsourcing Product Description
Chart Contact Center Outsourcing Sales Volume (Units) Share by Type
Chart Different Contact Center Outsourcing Product Type Price ($/Unit) 2016-2021
Chart Contact Center Outsourcing Sales Volume (Units) by Application 2016-2021
Chart Contact Center Outsourcing Sales Volume (Units) Share by Application
Chart Contact Center Outsourcing Market Size (Million $) by Application 2016-2021
Chart Contact Center Outsourcing Market Size (Million $) Share by Application 2016-2021
Chart Contact Center Outsourcing Price in Different Application Field 2016-2021
Chart Global Contact Center Outsourcing Market Segmentation (By Channel) Sales Volume (Units) 2016-2021
Chart Global Contact Center Outsourcing Market Segmentation (By Channel) Share 2016-2021
Chart Contact Center Outsourcing Segmentation Market Sales Volume (Units) Forecast (by Region) 2021-2026
Chart Contact Center Outsourcing Segmentation Market Sales Volume Forecast (By Region) Share 2021-2026
Chart Contact Center Outsourcing Segmentation Market Size (Million USD) Forecast (By Region) 2021-2026
Chart Contact Center Outsourcing Segmentation Market Size Forecast (By Region) Share 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Type) Volume (Units) 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Type) Volume (Units) Share 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Type) Market Size (Million $) 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Type) Market Size (Million $) 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Application) Market Size (Volume) 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Application) Market Size (Volume) Share 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Application) Market Size (Value) 2021-2026
Chart Contact Center Outsourcing Market Segmentation (By Application) Market Size (Value) Share 2021-2026
Chart Global Contact Center Outsourcing Market Segmentation (By Channel) Sales Volume (Units) 2021-2026
Chart Global Contact Center Outsourcing Market Segmentation (By Channel) Share 2021-2026
Chart Global Contact Center Outsourcing Price Forecast 2021-2026
Chart Telecommunication Customers
Chart Banking, Financial Services and Insurance (BFSI) Customers
Chart Government and Public Sector Customers
Chart Healthcare and Life Sciences Customers

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