MARKET INTRODUCTION
The conversational computing solutions that comprise of speech recognition, speech synthesis, multi-faceted machine learning, natural language understanding, and neural networks are used in business processes that comprise multi-turn conversations in management of customer queries, generating insurance quotes, and answering claims inquiries from healthcare. The conversational computing platform is progressively being adopted for automated conversational techniques.
MARKET DYNAMICS
The increasing use of customer service support by several companies on their mobile application or website is the major factor expected to drive the conversational computing solutions market growth. Moreover, The advancements in artificial intelligence and machine learning technologies are anticipated to boost the growth rate for this conversational computing solutions market.
MARKET SCOPE
The "Global Conversational Computing Platform Market Analysis to 2027" is a specialized and in-depth study of the conversational computing platform market with a special focus on the global market trend analysis. The report aims to provide an overview of conversational computing platform market with detailed market segmentation by component, deployment type, technology, application, vertical. The global conversational computing platform market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading conversational computing platform market players and offers key trends and opportunities in the conversational computing platform market.
MARKET SEGMENTATION
The global conversational computing platform market is segmented on the basis of component, deployment type, technology, application, vertical. On the basis of component, the market is segmented as solution, services. On the basis of deployment type, the market is segmented as on-premise, cloud. On the basis of technology, the market is segmented as natural language processing, machine learning and deep learning, automated speech recognition. On the basis of application, the market is segmented as personal assistance, branding and advertisement, data privacy and compliance, customer engagement and retention, customer support, others. On the basis of vertical, the market is segmented as retail and ecommerce, BFSI, telecom, entertainment and media, travel and hospitality, others.
REGIONAL FRAMEWORK
The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global conversational computing platform market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The conversational computing platform market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.
The report analyzes factors affecting conversational computing platform market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the conversational computing platform market in these regions.
MARKET PLAYERS
The reports cover key developments in the conversational computing platform market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from conversational computing platform market are anticipated to lucrative growth opportunities in the future with the rising demand for conversational computing platform market. Below mentioned is the list of few companies engaged in the conversational computing platform market.
The report also includes the profiles of key conversational computing platform market companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.
- Accenture
- Amazon Web Services, Inc.
- Artificial Solutions
- Cognigy GmbH
- Cognizant
- Conversica, Inc.
- Google
- IBM Corporation
- Microsoft
- Oracle
TABLE OF CONTENTS
1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. PUBLISHERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Conversational Computing Platform Market - By Component
1.3.2 Conversational Computing Platform Market - By Deployment Type
1.3.3 Conversational Computing Platform Market - By Technology
1.3.4 Conversational Computing Platform Market - By Application
1.3.5 Conversational Computing Platform Market - By Vertical
1.3.6 Conversational Computing Platform Market - By Region
1.3.6.1 By Country
2. KEY TAKEAWAYS
3. RESEARCH METHODOLOGY
4. CONVERSATIONAL COMPUTING PLATFORM MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS
5. CONVERSATIONAL COMPUTING PLATFORM MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS
6. CONVERSATIONAL COMPUTING PLATFORM MARKET - GLOBAL MARKET ANALYSIS
6.1. CONVERSATIONAL COMPUTING PLATFORM - GLOBAL MARKET OVERVIEW
6.2. CONVERSATIONAL COMPUTING PLATFORM - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE
7. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOLUTION
7.3.1. Overview
7.3.2. Solution Market Forecast and Analysis
7.3.3. Chatbot Market
7.3.3.1. Overview
7.3.3.2. Chatbot Market Forecast and Analysis
7.3.4. Text Assistant Market
7.3.4.1. Overview
7.3.4.2. Text Assistant Market Forecast and Analysis
7.3.5. Voice Assistant Market
7.3.5.1. Overview
7.3.5.2. Voice Assistant Market Forecast and Analysis
7.4. SERVICE
7.4.1. Overview
7.4.2. Service Market Forecast and Analysis
7.4.3. Consulting and Training Market
7.4.3.1. Overview
7.4.3.2. Consulting and Training Market Forecast and Analysis
7.4.4. System Integration and Deployment Market
7.4.4.1. Overview
7.4.4.2. System Integration and Deployment Market Forecast and Analysis
7.4.5. Support and Maintenance Market
7.4.5.1. Overview
7.4.5.2. Support and Maintenance Market Forecast and Analysis
8. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. ON-PREMISE
8.3.1. Overview
8.3.2. On-Premise Market Forecast and Analysis
8.4. CLOUD
8.4.1. Overview
8.4.2. Cloud Market Forecast and Analysis
9. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - TECHNOLOGY
9.1. OVERVIEW
9.2. TECHNOLOGY MARKET FORECASTS AND ANALYSIS
9.3. NATURAL LANGUAGE PROCESSING
9.3.1. Overview
9.3.2. Natural Language Processing Market Forecast and Analysis
9.4. NATURAL LANGUAGE UNDERSTANDING
9.4.1. Overview
9.4.2. Natural Language Understanding Market Forecast and Analysis
9.5. MACHINE LEARNING AND DEEP LEARNING
9.5.1. Overview
9.5.2. Machine Learning and Deep Learning Market Forecast and Analysis
9.6. AUTOMATED SPEECH RECOGNITION
9.6.1. Overview
9.6.2. Automated Speech Recognition Market Forecast and Analysis
10. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - APPLICATION
10.1. OVERVIEW
10.2. APPLICATION MARKET FORECASTS AND ANALYSIS
10.3. PERSONAL ASSISTANCE
10.3.1. Overview
10.3.2. Personal Assistance Market Forecast and Analysis
10.4. BRANDING AND ADVERTISEMENT
10.4.1. Overview
10.4.2. Branding and Advertisement Market Forecast and Analysis
10.5. DATA PRIVACY AND COMPLIANCE
10.5.1. Overview
10.5.2. Data Privacy and Compliance Market Forecast and Analysis
10.6. CUSTOMER ENGAGEMENT AND RETENTION
10.6.1. Overview
10.6.2. Customer Engagement and Retention Market Forecast and Analysis
10.7. CUSTOMER SUPPORT
10.7.1. Overview
10.7.2. Customer Support Market Forecast and Analysis
10.8. OTHERS
10.8.1. Overview
10.8.2. Others Market Forecast and Analysis
11. CONVERSATIONAL COMPUTING PLATFORM MARKET - REVENUE AND FORECASTS TO 2027 - VERTICAL
11.1. OVERVIEW
11.2. VERTICAL MARKET FORECASTS AND ANALYSIS
11.3. RETAIL AND ECOMMERCE
11.3.1. Overview
11.3.2. Retail and Ecommerce Market Forecast and Analysis
11.4. BFSI
11.4.1. Overview
11.4.2. BFSI Market Forecast and Analysis
11.5. TELECOM
11.5.1. Overview
11.5.2. Telecom Market Forecast and Analysis
11.6. ENTERTAINMENT AND MEDIA
11.6.1. Overview
11.6.2. Entertainment and Media Market Forecast and Analysis
11.7. TRAVEL AND HOSPITALITY
11.7.1. Overview
11.7.2. Travel and Hospitality Market Forecast and Analysis
11.8. OTHERS
11.8.1. Overview
11.8.2. Others Market Forecast and Analysis
12. CONVERSATIONAL COMPUTING PLATFORM MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
12.1. EUROPE
12.1.1 Europe Conversational Computing Platform Market Overview
12.1.2 Europe Conversational Computing Platform Market Forecasts and Analysis
12.1.3 Europe Conversational Computing Platform Market Forecasts and Analysis - By Component
12.1.4 Europe Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.1.5 Europe Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.1.6 Europe Conversational Computing Platform Market Forecasts and Analysis - By Application
12.1.7 Europe Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.1.8 Europe Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.1.8.1 Germany Conversational Computing Platform Market
12.1.8.1.1 Germany Conversational Computing Platform Market by Component
12.1.8.1.2 Germany Conversational Computing Platform Market by Deployment Type
12.1.8.1.3 Germany Conversational Computing Platform Market by Technology
12.1.8.1.4 Germany Conversational Computing Platform Market by Application
12.1.8.1.5 Germany Conversational Computing Platform Market by Vertical
12.1.8.2 France Conversational Computing Platform Market
12.1.8.2.1 France Conversational Computing Platform Market by Component
12.1.8.2.2 France Conversational Computing Platform Market by Deployment Type
12.1.8.2.3 France Conversational Computing Platform Market by Technology
12.1.8.2.4 France Conversational Computing Platform Market by Application
12.1.8.2.5 France Conversational Computing Platform Market by Vertical
12.1.8.3 Italy Conversational Computing Platform Market
12.1.8.3.1 Italy Conversational Computing Platform Market by Component
12.1.8.3.2 Italy Conversational Computing Platform Market by Deployment Type
12.1.8.3.3 Italy Conversational Computing Platform Market by Technology
12.1.8.3.4 Italy Conversational Computing Platform Market by Application
12.1.8.3.5 Italy Conversational Computing Platform Market by Vertical
12.1.8.4 United Kingdom Conversational Computing Platform Market
12.1.8.4.1 United Kingdom Conversational Computing Platform Market by Component
12.1.8.4.2 United Kingdom Conversational Computing Platform Market by Deployment Type
12.1.8.4.3 United Kingdom Conversational Computing Platform Market by Technology
12.1.8.4.4 United Kingdom Conversational Computing Platform Market by Application
12.1.8.4.5 United Kingdom Conversational Computing Platform Market by Vertical
12.1.8.5 Russia Conversational Computing Platform Market
12.1.8.5.1 Russia Conversational Computing Platform Market by Component
12.1.8.5.2 Russia Conversational Computing Platform Market by Deployment Type
12.1.8.5.3 Russia Conversational Computing Platform Market by Technology
12.1.8.5.4 Russia Conversational Computing Platform Market by Application
12.1.8.5.5 Russia Conversational Computing Platform Market by Vertical
12.1.8.6 Rest of Europe Conversational Computing Platform Market
12.1.8.6.1 Rest of Europe Conversational Computing Platform Market by Component
12.1.8.6.2 Rest of Europe Conversational Computing Platform Market by Deployment Type
12.1.8.6.3 Rest of Europe Conversational Computing Platform Market by Technology
12.1.8.6.4 Rest of Europe Conversational Computing Platform Market by Application
12.1.8.6.5 Rest of Europe Conversational Computing Platform Market by Vertical
12.2. ASIA-PACIFIC
12.2.1 Asia-Pacific Conversational Computing Platform Market Overview
12.2.2 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis
12.2.3 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Component
12.2.4 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.2.5 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.2.6 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Application
12.2.7 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.2.8 Asia-Pacific Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.2.8.1 Australia Conversational Computing Platform Market
12.2.8.1.1 Australia Conversational Computing Platform Market by Component
12.2.8.1.2 Australia Conversational Computing Platform Market by Deployment Type
12.2.8.1.3 Australia Conversational Computing Platform Market by Technology
12.2.8.1.4 Australia Conversational Computing Platform Market by Application
12.2.8.1.5 Australia Conversational Computing Platform Market by Vertical
12.2.8.2 China Conversational Computing Platform Market
12.2.8.2.1 China Conversational Computing Platform Market by Component
12.2.8.2.2 China Conversational Computing Platform Market by Deployment Type
12.2.8.2.3 China Conversational Computing Platform Market by Technology
12.2.8.2.4 China Conversational Computing Platform Market by Application
12.2.8.2.5 China Conversational Computing Platform Market by Vertical
12.2.8.3 India Conversational Computing Platform Market
12.2.8.3.1 India Conversational Computing Platform Market by Component
12.2.8.3.2 India Conversational Computing Platform Market by Deployment Type
12.2.8.3.3 India Conversational Computing Platform Market by Technology
12.2.8.3.4 India Conversational Computing Platform Market by Application
12.2.8.3.5 India Conversational Computing Platform Market by Vertical
12.2.8.4 South Korea Conversational Computing Platform Market
12.2.8.4.1 South Korea Conversational Computing Platform Market by Component
12.2.8.4.2 South Korea Conversational Computing Platform Market by Deployment Type
12.2.8.4.3 South Korea Conversational Computing Platform Market by Technology
12.2.8.4.4 South Korea Conversational Computing Platform Market by Application
12.2.8.4.5 South Korea Conversational Computing Platform Market by Vertical
12.2.8.5 Rest of Asia-Pacific Conversational Computing Platform Market
12.2.8.5.1 Rest of Asia-Pacific Conversational Computing Platform Market by Component
12.2.8.5.2 Rest of Asia-Pacific Conversational Computing Platform Market by Deployment Type
12.2.8.5.3 Rest of Asia-Pacific Conversational Computing Platform Market by Technology
12.2.8.5.4 Rest of Asia-Pacific Conversational Computing Platform Market by Application
12.2.8.5.5 Rest of Asia-Pacific Conversational Computing Platform Market by Vertical
12.3. MIDDLE EAST AND AFRICA
12.3.1 Middle East and Africa Conversational Computing Platform Market Overview
12.3.2 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis
12.3.3 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Component
12.3.4 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.3.5 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.3.6 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Application
12.3.7 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.3.8 Middle East and Africa Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.3.8.1 South Africa Conversational Computing Platform Market
12.3.8.1.1 South Africa Conversational Computing Platform Market by Component
12.3.8.1.2 South Africa Conversational Computing Platform Market by Deployment Type
12.3.8.1.3 South Africa Conversational Computing Platform Market by Technology
12.3.8.1.4 South Africa Conversational Computing Platform Market by Application
12.3.8.1.5 South Africa Conversational Computing Platform Market by Vertical
12.3.8.2 Saudi Arabia Conversational Computing Platform Market
12.3.8.2.1 Saudi Arabia Conversational Computing Platform Market by Component
12.3.8.2.2 Saudi Arabia Conversational Computing Platform Market by Deployment Type
12.3.8.2.3 Saudi Arabia Conversational Computing Platform Market by Technology
12.3.8.2.4 Saudi Arabia Conversational Computing Platform Market by Application
12.3.8.2.5 Saudi Arabia Conversational Computing Platform Market by Vertical
12.3.8.3 U.A.E Conversational Computing Platform Market
12.3.8.3.1 U.A.E Conversational Computing Platform Market by Component
12.3.8.3.2 U.A.E Conversational Computing Platform Market by Deployment Type
12.3.8.3.3 U.A.E Conversational Computing Platform Market by Technology
12.3.8.3.4 U.A.E Conversational Computing Platform Market by Application
12.3.8.3.5 U.A.E Conversational Computing Platform Market by Vertical
12.3.8.4 Rest of Middle East and Africa Conversational Computing Platform Market
12.3.8.4.1 Rest of Middle East and Africa Conversational Computing Platform Market by Component
12.3.8.4.2 Rest of Middle East and Africa Conversational Computing Platform Market by Deployment Type
12.3.8.4.3 Rest of Middle East and Africa Conversational Computing Platform Market by Technology
12.3.8.4.4 Rest of Middle East and Africa Conversational Computing Platform Market by Application
12.3.8.4.5 Rest of Middle East and Africa Conversational Computing Platform Market by Vertical
12.4. SOUTH AND CENTRAL AMERICA
12.4.1 South and Central America Conversational Computing Platform Market Overview
12.4.2 South and Central America Conversational Computing Platform Market Forecasts and Analysis
12.4.3 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Component
12.4.4 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Deployment Type
12.4.5 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Technology
12.4.6 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Application
12.4.7 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Vertical
12.4.8 South and Central America Conversational Computing Platform Market Forecasts and Analysis - By Countries
12.4.8.1 Brazil Conversational Computing Platform Market
12.4.8.1.1 Brazil Conversational Computing Platform Market by Component
12.4.8.1.2 Brazil Conversational Computing Platform Market by Deployment Type
12.4.8.1.3 Brazil Conversational Computing Platform Market by Technology
12.4.8.1.4 Brazil Conversational Computing Platform Market by Application
12.4.8.1.5 Brazil Conversational Computing Platform Market by Vertical
12.4.8.2 Argentina Conversational Computing Platform Market
12.4.8.2.1 Argentina Conversational Computing Platform Market by Component
12.4.8.2.2 Argentina Conversational Computing Platform Market by Deployment Type
12.4.8.2.3 Argentina Conversational Computing Platform Market by Technology
12.4.8.2.4 Argentina Conversational Computing Platform Market by Application
12.4.8.2.5 Argentina Conversational Computing Platform Market by Vertical
12.4.8.3 Rest of South and Central America Conversational Computing Platform Market
12.4.8.3.1 Rest of South and Central America Conversational Computing Platform Market by Component
12.4.8.3.2 Rest of South and Central America Conversational Computing Platform Market by Deployment Type
12.4.8.3.3 Rest of South and Central America Conversational Computing Platform Market by Technology
12.4.8.3.4 Rest of South and Central America Conversational Computing Platform Market by Application
12.4.8.3.5 Rest of South and Central America Conversational Computing Platform Market by Vertical
13. INDUSTRY LANDSCAPE
13.1. MERGERS AND ACQUISITIONS
13.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
13.3. NEW PRODUCT LAUNCHES
13.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS
14. CONVERSATIONAL COMPUTING PLATFORM MARKET, KEY COMPANY PROFILES
14.1. ACCENTURE
14.1.1. Key Facts
14.1.2. Business Description
14.1.3. Products and Services
14.1.4. Financial Overview
14.1.5. SWOT Analysis
14.1.6. Key Developments
14.2. AMAZON WEB SERVICES, INC.
14.2.1. Key Facts
14.2.2. Business Description
14.2.3. Products and Services
14.2.4. Financial Overview
14.2.5. SWOT Analysis
14.2.6. Key Developments
14.3. ARTIFICIAL SOLUTIONS
14.3.1. Key Facts
14.3.2. Business Description
14.3.3. Products and Services
14.3.4. Financial Overview
14.3.5. SWOT Analysis
14.3.6. Key Developments
14.4. COGNIGY GMBH
14.4.1. Key Facts
14.4.2. Business Description
14.4.3. Products and Services
14.4.4. Financial Overview
14.4.5. SWOT Analysis
14.4.6. Key Developments
14.5. COGNIZANT
14.5.1. Key Facts
14.5.2. Business Description
14.5.3. Products and Services
14.5.4. Financial Overview
14.5.5. SWOT Analysis
14.5.6. Key Developments
14.6. CONVERSICA, INC.
14.6.1. Key Facts
14.6.2. Business Description
14.6.3. Products and Services
14.6.4. Financial Overview
14.6.5. SWOT Analysis
14.6.6. Key Developments
14.7. GOOGLE
14.7.1. Key Facts
14.7.2. Business Description
14.7.3. Products and Services
14.7.4. Financial Overview
14.7.5. SWOT Analysis
14.7.6. Key Developments
14.8. IBM CORPORATION
14.8.1. Key Facts
14.8.2. Business Description
14.8.3. Products and Services
14.8.4. Financial Overview
14.8.5. SWOT Analysis
14.8.6. Key Developments
14.9. MICROSOFT
14.9.1. Key Facts
14.9.2. Business Description
14.9.3. Products and Services
14.9.4. Financial Overview
14.9.5. SWOT Analysis
14.9.6. Key Developments
14.10. ORACLE
14.10.1. Key Facts
14.10.2. Business Description
14.10.3. Products and Services
14.10.4. Financial Overview
14.10.5. SWOT Analysis
14.10.6. Key Developments
15. APPENDIX
15.1. ABOUT PUBLISHERS
15.2. GLOSSARY OF TERMS
The List of Companies
1. Accenture
2. Amazon Web Services, Inc.
3. Artificial Solutions
4. Cognigy GmbH
5. Cognizant
6. Conversica, Inc.
7. Google
8. IBM Corporation
9. Microsoft
10. Oracle