Customer Care BPO Market - Global Outlook and Forecast 2021-2027

Code: RW00014302939
Market Monitor Global
Jun-2021
Technology, Media, & Telecommunications
106 Pages

This report contains market size and forecasts of Customer Care BPO in Global, including the following market information:
Global Customer Care BPO Market Revenue, 2016-2021, 2022-2027, ($ millions)
Global top five companies in 2020 (%)
The global Customer Care BPO market was valued at 55510 million in 2020 and is projected to reach US$ 69400 million by 2027, at a CAGR of 5.7% during the forecast period.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Customer Care BPO companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Customer Care BPO Market, By Type, 2016-2021, 2022-2027 ($ millions)
Global Customer Care BPO Market Segment Percentages, By Type, 2020 (%)
Onshore Outsourcing
Offshore Outsourcing

China Customer Care BPO Market, By Application, 2016-2021, 2022-2027 ($ millions)
China Customer Care BPO Market Segment Percentages, By Application, 2020 (%)
Telecom and IT
BFSI
Healthcare and Life Sciences
Government and Public
Retail and Consumer Goods
Others

Global Customer Care BPO Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)
Global Customer Care BPO Market Segment Percentages, By Region and Country, 2020 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:
Total Customer Care BPO Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)
Total Customer Care BPO Market Competitors Revenues Share in Global, by Players 2020 (%)
Further, the report presents profiles of competitors in the market, including the following:
Teleperformance SA
Convergys
Arvato
Sykes Enterprises
Atento
TeleTech Holdings
Serco
Acticall (Sitel)
Alorica
Webhelp
Amdocs
Transcom
Comdata
West Corporation
Infosys BPM
StarTek Inc

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Customer Care BPO Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Customer Care BPO Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Customer Care BPO Overall Market Size
2.1 Global Customer Care BPO Market Size: 2021 VS 2027
2.2 Global Customer Care BPO Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Customer Care BPO Players in Global Market
3.2 Top Global Customer Care BPO Companies Ranked by Revenue
3.3 Global Customer Care BPO Revenue by Companies
3.4 Top 3 and Top 5 Customer Care BPO Companies in Global Market, by Revenue in 2020
3.5 Global Companies Customer Care BPO Product Type
3.6 Tier 1, Tier 2 and Tier 3 Customer Care BPO Players in Global Market
3.6.1 List of Global Tier 1 Customer Care BPO Companies
3.6.2 List of Global Tier 2 and Tier 3 Customer Care BPO Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Customer Care BPO Market Size Markets, 2021 & 2027
4.1.2 Onshore Outsourcing
4.1.3 Offshore Outsourcing
4.2 By Type - Global Customer Care BPO Revenue & Forecasts
4.2.1 By Type - Global Customer Care BPO Revenue, 2016-2021
4.2.2 By Type - Global Customer Care BPO Revenue, 2022-2027
4.2.3 By Type - Global Customer Care BPO Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Customer Care BPO Market Size, 2021 & 2027
5.1.2 Telecom and IT
5.1.3 BFSI
5.1.4 Healthcare and Life Sciences
5.1.5 Government and Public
5.1.6 Retail and Consumer Goods
5.1.7 Others
5.2 By Application - Global Customer Care BPO Revenue & Forecasts
5.2.1 By Application - Global Customer Care BPO Revenue, 2016-2021
5.2.2 By Application - Global Customer Care BPO Revenue, 2022-2027
5.2.3 By Application - Global Customer Care BPO Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Customer Care BPO Market Size, 2021 & 2027
6.2 By Region - Global Customer Care BPO Revenue & Forecasts
6.2.1 By Region - Global Customer Care BPO Revenue, 2016-2021
6.2.2 By Region - Global Customer Care BPO Revenue, 2022-2027
6.2.3 By Region - Global Customer Care BPO Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Customer Care BPO Revenue, 2016-2027
6.3.2 US Customer Care BPO Market Size, 2016-2027
6.3.3 Canada Customer Care BPO Market Size, 2016-2027
6.3.4 Mexico Customer Care BPO Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Customer Care BPO Revenue, 2016-2027
6.4.2 Germany Customer Care BPO Market Size, 2016-2027
6.4.3 France Customer Care BPO Market Size, 2016-2027
6.4.4 U.K. Customer Care BPO Market Size, 2016-2027
6.4.5 Italy Customer Care BPO Market Size, 2016-2027
6.4.6 Russia Customer Care BPO Market Size, 2016-2027
6.4.7 Nordic Countries Customer Care BPO Market Size, 2016-2027
6.4.8 Benelux Customer Care BPO Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Customer Care BPO Revenue, 2016-2027
6.5.2 China Customer Care BPO Market Size, 2016-2027
6.5.3 Japan Customer Care BPO Market Size, 2016-2027
6.5.4 South Korea Customer Care BPO Market Size, 2016-2027
6.5.5 Southeast Asia Customer Care BPO Market Size, 2016-2027
6.5.6 India Customer Care BPO Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Customer Care BPO Revenue, 2016-2027
6.6.2 Brazil Customer Care BPO Market Size, 2016-2027
6.6.3 Argentina Customer Care BPO Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Customer Care BPO Revenue, 2016-2027
6.7.2 Turkey Customer Care BPO Market Size, 2016-2027
6.7.3 Israel Customer Care BPO Market Size, 2016-2027
6.7.4 Saudi Arabia Customer Care BPO Market Size, 2016-2027
6.7.5 UAE Customer Care BPO Market Size, 2016-2027
7 Players Profiles
7.1 Teleperformance SA
7.1.1 Teleperformance SA Corporate Summary
7.1.2 Teleperformance SA Business Overview
7.1.3 Teleperformance SA Customer Care BPO Major Product Offerings
7.1.4 Teleperformance SA Customer Care BPO Revenue in Global (2016-2021)
7.1.5 Teleperformance SA Key News
7.2 Convergys
7.2.1 Convergys Corporate Summary
7.2.2 Convergys Business Overview
7.2.3 Convergys Customer Care BPO Major Product Offerings
7.2.4 Convergys Customer Care BPO Revenue in Global (2016-2021)
7.2.5 Convergys Key News
7.3 Arvato
7.3.1 Arvato Corporate Summary
7.3.2 Arvato Business Overview
7.3.3 Arvato Customer Care BPO Major Product Offerings
7.3.4 Arvato Customer Care BPO Revenue in Global (2016-2021)
7.3.5 Arvato Key News
7.4 Sykes Enterprises
7.4.1 Sykes Enterprises Corporate Summary
7.4.2 Sykes Enterprises Business Overview
7.4.3 Sykes Enterprises Customer Care BPO Major Product Offerings
7.4.4 Sykes Enterprises Customer Care BPO Revenue in Global (2016-2021)
7.4.5 Sykes Enterprises Key News
7.5 Atento
7.5.1 Atento Corporate Summary
7.5.2 Atento Business Overview
7.5.3 Atento Customer Care BPO Major Product Offerings
7.5.4 Atento Customer Care BPO Revenue in Global (2016-2021)
7.5.5 Atento Key News
7.6 TeleTech Holdings
7.6.1 TeleTech Holdings Corporate Summary
7.6.2 TeleTech Holdings Business Overview
7.6.3 TeleTech Holdings Customer Care BPO Major Product Offerings
7.6.4 TeleTech Holdings Customer Care BPO Revenue in Global (2016-2021)
7.6.5 TeleTech Holdings Key News
7.7 Serco
7.7.1 Serco Corporate Summary
7.7.2 Serco Business Overview
7.7.3 Serco Customer Care BPO Major Product Offerings
7.4.4 Serco Customer Care BPO Revenue in Global (2016-2021)
7.7.5 Serco Key News
7.8 Acticall (Sitel)
7.8.1 Acticall (Sitel) Corporate Summary
7.8.2 Acticall (Sitel) Business Overview
7.8.3 Acticall (Sitel) Customer Care BPO Major Product Offerings
7.8.4 Acticall (Sitel) Customer Care BPO Revenue in Global (2016-2021)
7.8.5 Acticall (Sitel) Key News
7.9 Alorica
7.9.1 Alorica Corporate Summary
7.9.2 Alorica Business Overview
7.9.3 Alorica Customer Care BPO Major Product Offerings
7.9.4 Alorica Customer Care BPO Revenue in Global (2016-2021)
7.9.5 Alorica Key News
7.10 Webhelp
7.10.1 Webhelp Corporate Summary
7.10.2 Webhelp Business Overview
7.10.3 Webhelp Customer Care BPO Major Product Offerings
7.10.4 Webhelp Customer Care BPO Revenue in Global (2016-2021)
7.10.5 Webhelp Key News
7.11 Amdocs
7.11.1 Amdocs Corporate Summary
7.11.2 Amdocs Business Overview
7.11.3 Amdocs Customer Care BPO Major Product Offerings
7.11.4 Amdocs Customer Care BPO Revenue in Global (2016-2021)
7.11.5 Amdocs Key News
7.12 Transcom
7.12.1 Transcom Corporate Summary
7.12.2 Transcom Business Overview
7.12.3 Transcom Customer Care BPO Major Product Offerings
7.12.4 Transcom Customer Care BPO Revenue in Global (2016-2021)
7.12.5 Transcom Key News
7.13 Comdata
7.13.1 Comdata Corporate Summary
7.13.2 Comdata Business Overview
7.13.3 Comdata Customer Care BPO Major Product Offerings
7.13.4 Comdata Customer Care BPO Revenue in Global (2016-2021)
7.13.5 Comdata Key News
7.14 West Corporation
7.14.1 West Corporation Corporate Summary
7.14.2 West Corporation Business Overview
7.14.3 West Corporation Customer Care BPO Major Product Offerings
7.14.4 West Corporation Customer Care BPO Revenue in Global (2016-2021)
7.14.5 West Corporation Key News
7.15 Infosys BPM
7.15.1 Infosys BPM Corporate Summary
7.15.2 Infosys BPM Business Overview
7.15.3 Infosys BPM Customer Care BPO Major Product Offerings
7.15.4 Infosys BPM Customer Care BPO Revenue in Global (2016-2021)
7.15.5 Infosys BPM Key News
7.16 StarTek Inc
7.16.1 StarTek Inc Corporate Summary
7.16.2 StarTek Inc Business Overview
7.16.3 StarTek Inc Customer Care BPO Major Product Offerings
7.16.4 StarTek Inc Customer Care BPO Revenue in Global (2016-2021)
7.16.5 StarTek Inc Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Customer Care BPO Market Opportunities & Trends in Global Market
Table 2. Customer Care BPO Market Drivers in Global Market
Table 3. Customer Care BPO Market Restraints in Global Market
Table 4. Key Players of Customer Care BPO in Global Market
Table 5. Top Customer Care BPO Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Customer Care BPO Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Customer Care BPO Revenue Share by Companies, 2016-2021
Table 8. Global Companies Customer Care BPO Product Type
Table 9. List of Global Tier 1 Customer Care BPO Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Customer Care BPO Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type

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