Customer Service Software Market Forecast to 2027 - COVID-19 Impact and Global Analysis by Component (Software, Services); Deployment Type (Cloud, On-premises); Enterprise Size (Small and Medium-Size Enterprises, Large Enterprises); End-user (BFSI, IT and Telecom, Retail and E-Commerce, Government, Healthcare, Manufacturing, Others) and Geography

Code: RW00013402432
The Insight Partners
Aug-2020
Technology, Media, & Telecommunications
150 Pages

MARKET INTRODUCTION

Customer service software is also known as customer support software, it is the tool used to manage and track customer relationships and support services. These solutions streamline the issue resolution process by automating the support activities. Ultimately, it helps to improve productivity and increase customer satisfaction, thus fueling the adoption of customer service software that influence market growth during the forecast period. Furthermore, a rising number of customer-facing businesses, growing ICT spending, and continuous improvement in cloud technology are the other factor triggering the growth of the customer service software market.

MARKET DYNAMICS

Customer service software helps to keep track of user requests, communicate with customers, and deal with other customer-related issues in a better way, henceforth increasing the implementation of this software that propels the growth of the customer service software market. Increasing demand for smart support, reduced cost, enhanced CRM and time-efficient process for customer support service is positively impacting on the growth of the customer service software market. Moreover, the growing demand for real-time problem-solving solutions and the need to build a strong relationship with customers is expected to drive the growth of the customer service software market globally.

MARKET SCOPE

The "Global Customer Service Software Market Analysis to 2027" is a specialized and in-depth study of the customer service software industry with a special focus on the global market trend analysis. The report aims to provide an overview customer service software market with detailed market segmentation by component, deployment type, enterprise size, end-user, and geography. The global customer service software market is expected to witness high growth during the forecast period. The report provides key statistics on the market status of the leading Customer service software market players and offers key trends and opportunities in the customer service software market.

MARKET SEGMENTATION

The global customer service software market is segmented on the basis of component, deployment type, enterprise size, end-user. On the basis of component the market is segmented as software, services. On the basis of deployment type the market is segmented as cloud, on-premises. On the basis of enterprise size the market is segmented as small and medium-size enterprises, large enterprises. On the basis of end-user the market is segmented as BFSI, IT and telecom, retail and e-commerce, government, healthcare, manufacturing, others.

REGIONAL FRAMEWORK

The report provides a detailed overview of the industry including both qualitative and quantitative information. It provides overview and forecast of the global Customer service software market based on various segments. It also provides market size and forecast estimates from year 2017 to 2027 with respect to five major regions, namely; North America, Europe, Asia-Pacific (APAC), Middle East and Africa (MEA) and South America. The customer service software market by each region is later sub-segmented by respective countries and segments. The report covers analysis and forecast of 18 countries globally along with current trend and opportunities prevailing in the region.

The report analyzes factors affecting customer service software market from both demand and supply side and further evaluates market dynamics effecting the market during the forecast period i.e., drivers, restraints, opportunities, and future trend. The report also provides exhaustive PEST analysis for all five regions namely; North America, Europe, APAC, MEA and South America after evaluating political, economic, social and technological factors effecting the customer service software market in these regions.

MARKET PLAYERS

The reports cover key developments in the customer service software market as organic and inorganic growth strategies. Various companies are focusing on organic growth strategies such as product launches, product approvals and others such as patents and events. Inorganic growth strategies activities witnessed in the market were acquisitions, and partnership & collaborations. These activities have paved way for expansion of business and customer base of market players. The market players from Customer service software market are anticipated to lucrative growth opportunities in the future with the rising demand for customer service software in the global market. Below mentioned is the list of few companies engaged in the customer service software market.

The report also includes the profiles of key customer service software companies along with their SWOT analysis and market strategies. In addition, the report focuses on leading industry players with information such as company profiles, components and services offered, financial information of last 3 years, key development in past five years.

- Agile CRM Inc.
- Freshworks Inc.
- HappyFox Inc.
- HubSpot, Inc.
- LiveAgent (Quality Unit, LLC.)
- LiveChat, Inc.
- Oracle Corporation
- Salesforce.com, Inc.
- Zendesk, Inc.
- Zoho Corporation

TABLE OF CONTENTS

1. INTRODUCTION
1.1. SCOPE OF THE STUDY
1.2. PUBLISHERS RESEARCH REPORT GUIDANCE
1.3. MARKET SEGMENTATION
1.3.1 Customer Service Software Market - By Component
1.3.2 Customer Service Software Market - By Deployment Type
1.3.3 Customer Service Software Market - By Enterprise Size
1.3.4 Customer Service Software Market - By End-user
1.3.5 Customer Service Software Market - By Region
1.3.5.1 By Country

2. KEY TAKEAWAYS

3. RESEARCH METHODOLOGY

4. CUSTOMER SERVICE SOFTWARE MARKET LANDSCAPE
4.1. OVERVIEW
4.2. PORTER'S FIVE FORCES ANALYSIS
4.2.1 Bargaining Power of Buyers
4.2.1 Bargaining Power of Suppliers
4.2.1 Threat of Substitute
4.2.1 Threat of New Entrants
4.2.1 Competitive Rivalry
4.3. ECOSYSTEM ANALYSIS
4.4. EXPERT OPINIONS

5. CUSTOMER SERVICE SOFTWARE MARKET - KEY MARKET DYNAMICS
5.1. KEY MARKET DRIVERS
5.2. KEY MARKET RESTRAINTS
5.3. KEY MARKET OPPORTUNITIES
5.4. FUTURE TRENDS
5.5. IMPACT ANALYSIS OF DRIVERS AND RESTRAINTS

6. CUSTOMER SERVICE SOFTWARE MARKET - GLOBAL MARKET ANALYSIS
6.1. CUSTOMER SERVICE SOFTWARE - GLOBAL MARKET OVERVIEW
6.2. CUSTOMER SERVICE SOFTWARE - GLOBAL MARKET AND FORECAST TO 2027
6.3. MARKET POSITIONING/MARKET SHARE

7. CUSTOMER SERVICE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - COMPONENT
7.1. OVERVIEW
7.2. COMPONENT MARKET FORECASTS AND ANALYSIS
7.3. SOFTWARE
7.3.1. Overview
7.3.2. Software Market Forecast and Analysis
7.4. SERVICES
7.4.1. Overview
7.4.2. Services Market Forecast and Analysis
8. CUSTOMER SERVICE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - DEPLOYMENT TYPE
8.1. OVERVIEW
8.2. DEPLOYMENT TYPE MARKET FORECASTS AND ANALYSIS
8.3. CLOUD
8.3.1. Overview
8.3.2. Cloud Market Forecast and Analysis
8.4. ON-PREMISES
8.4.1. Overview
8.4.2. On-premises Market Forecast and Analysis
9. CUSTOMER SERVICE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - ENTERPRISE SIZE
9.1. OVERVIEW
9.2. ENTERPRISE SIZE MARKET FORECASTS AND ANALYSIS
9.3. SMALL AND MEDIUM-SIZE ENTERPRISES
9.3.1. Overview
9.3.2. Small and Medium-Size Enterprises Market Forecast and Analysis
9.4. LARGE ENTERPRISES
9.4.1. Overview
9.4.2. Large Enterprises Market Forecast and Analysis
10. CUSTOMER SERVICE SOFTWARE MARKET - REVENUE AND FORECASTS TO 2027 - END-USER
10.1. OVERVIEW
10.2. END-USER MARKET FORECASTS AND ANALYSIS
10.3. BFSI
10.3.1. Overview
10.3.2. BFSI Market Forecast and Analysis
10.4. IT AND TELECOM
10.4.1. Overview
10.4.2. IT and Telecom Market Forecast and Analysis
10.5. RETAIL AND E-COMMERCE
10.5.1. Overview
10.5.2. Retail and E-Commerce Market Forecast and Analysis
10.6. GOVERNMENT
10.6.1. Overview
10.6.2. Government Market Forecast and Analysis
10.7. HEALTHCARE
10.7.1. Overview
10.7.2. Healthcare Market Forecast and Analysis
10.8. MANUFACTURING
10.8.1. Overview
10.8.2. Manufacturing Market Forecast and Analysis
10.9. OTHERS
10.9.1. Overview
10.9.2. Others Market Forecast and Analysis

11. CUSTOMER SERVICE SOFTWARE MARKET REVENUE AND FORECASTS TO 2027 - GEOGRAPHICAL ANALYSIS
11.1. NORTH AMERICA
11.1.1 North America Customer Service Software Market Overview
11.1.2 North America Customer Service Software Market Forecasts and Analysis
11.1.3 North America Customer Service Software Market Forecasts and Analysis - By Component
11.1.4 North America Customer Service Software Market Forecasts and Analysis - By Deployment Type
11.1.5 North America Customer Service Software Market Forecasts and Analysis - By Enterprise Size
11.1.6 North America Customer Service Software Market Forecasts and Analysis - By End-user
11.1.7 North America Customer Service Software Market Forecasts and Analysis - By Countries
11.1.7.1 United States Customer Service Software Market
11.1.7.1.1 United States Customer Service Software Market by Component
11.1.7.1.2 United States Customer Service Software Market by Deployment Type
11.1.7.1.3 United States Customer Service Software Market by Enterprise Size
11.1.7.1.4 United States Customer Service Software Market by End-user
11.1.7.2 Canada Customer Service Software Market
11.1.7.2.1 Canada Customer Service Software Market by Component
11.1.7.2.2 Canada Customer Service Software Market by Deployment Type
11.1.7.2.3 Canada Customer Service Software Market by Enterprise Size
11.1.7.2.4 Canada Customer Service Software Market by End-user
11.1.7.3 Mexico Customer Service Software Market
11.1.7.3.1 Mexico Customer Service Software Market by Component
11.1.7.3.2 Mexico Customer Service Software Market by Deployment Type
11.1.7.3.3 Mexico Customer Service Software Market by Enterprise Size
11.1.7.3.4 Mexico Customer Service Software Market by End-user
11.2. EUROPE
11.2.1 Europe Customer Service Software Market Overview
11.2.2 Europe Customer Service Software Market Forecasts and Analysis
11.2.3 Europe Customer Service Software Market Forecasts and Analysis - By Component
11.2.4 Europe Customer Service Software Market Forecasts and Analysis - By Deployment Type
11.2.5 Europe Customer Service Software Market Forecasts and Analysis - By Enterprise Size
11.2.6 Europe Customer Service Software Market Forecasts and Analysis - By End-user
11.2.7 Europe Customer Service Software Market Forecasts and Analysis - By Countries
11.2.7.1 Germany Customer Service Software Market
11.2.7.1.1 Germany Customer Service Software Market by Component
11.2.7.1.2 Germany Customer Service Software Market by Deployment Type
11.2.7.1.3 Germany Customer Service Software Market by Enterprise Size
11.2.7.1.4 Germany Customer Service Software Market by End-user
11.2.7.2 France Customer Service Software Market
11.2.7.2.1 France Customer Service Software Market by Component
11.2.7.2.2 France Customer Service Software Market by Deployment Type
11.2.7.2.3 France Customer Service Software Market by Enterprise Size
11.2.7.2.4 France Customer Service Software Market by End-user
11.2.7.3 Italy Customer Service Software Market
11.2.7.3.1 Italy Customer Service Software Market by Component
11.2.7.3.2 Italy Customer Service Software Market by Deployment Type
11.2.7.3.3 Italy Customer Service Software Market by Enterprise Size
11.2.7.3.4 Italy Customer Service Software Market by End-user
11.2.7.4 United Kingdom Customer Service Software Market
11.2.7.4.1 United Kingdom Customer Service Software Market by Component
11.2.7.4.2 United Kingdom Customer Service Software Market by Deployment Type
11.2.7.4.3 United Kingdom Customer Service Software Market by Enterprise Size
11.2.7.4.4 United Kingdom Customer Service Software Market by End-user
11.2.7.5 Russia Customer Service Software Market
11.2.7.5.1 Russia Customer Service Software Market by Component
11.2.7.5.2 Russia Customer Service Software Market by Deployment Type
11.2.7.5.3 Russia Customer Service Software Market by Enterprise Size
11.2.7.5.4 Russia Customer Service Software Market by End-user
11.2.7.6 Rest of Europe Customer Service Software Market
11.2.7.6.1 Rest of Europe Customer Service Software Market by Component
11.2.7.6.2 Rest of Europe Customer Service Software Market by Deployment Type
11.2.7.6.3 Rest of Europe Customer Service Software Market by Enterprise Size
11.2.7.6.4 Rest of Europe Customer Service Software Market by End-user
11.3. ASIA-PACIFIC
11.3.1 Asia-Pacific Customer Service Software Market Overview
11.3.2 Asia-Pacific Customer Service Software Market Forecasts and Analysis
11.3.3 Asia-Pacific Customer Service Software Market Forecasts and Analysis - By Component
11.3.4 Asia-Pacific Customer Service Software Market Forecasts and Analysis - By Deployment Type
11.3.5 Asia-Pacific Customer Service Software Market Forecasts and Analysis - By Enterprise Size
11.3.6 Asia-Pacific Customer Service Software Market Forecasts and Analysis - By End-user
11.3.7 Asia-Pacific Customer Service Software Market Forecasts and Analysis - By Countries
11.3.7.1 Australia Customer Service Software Market
11.3.7.1.1 Australia Customer Service Software Market by Component
11.3.7.1.2 Australia Customer Service Software Market by Deployment Type
11.3.7.1.3 Australia Customer Service Software Market by Enterprise Size
11.3.7.1.4 Australia Customer Service Software Market by End-user
11.3.7.2 China Customer Service Software Market
11.3.7.2.1 China Customer Service Software Market by Component
11.3.7.2.2 China Customer Service Software Market by Deployment Type
11.3.7.2.3 China Customer Service Software Market by Enterprise Size
11.3.7.2.4 China Customer Service Software Market by End-user
11.3.7.3 India Customer Service Software Market
11.3.7.3.1 India Customer Service Software Market by Component
11.3.7.3.2 India Customer Service Software Market by Deployment Type
11.3.7.3.3 India Customer Service Software Market by Enterprise Size
11.3.7.3.4 India Customer Service Software Market by End-user
11.3.7.4 Japan Customer Service Software Market
11.3.7.4.1 Japan Customer Service Software Market by Component
11.3.7.4.2 Japan Customer Service Software Market by Deployment Type
11.3.7.4.3 Japan Customer Service Software Market by Enterprise Size
11.3.7.4.4 Japan Customer Service Software Market by End-user
11.3.7.5 South Korea Customer Service Software Market
11.3.7.5.1 South Korea Customer Service Software Market by Component
11.3.7.5.2 South Korea Customer Service Software Market by Deployment Type
11.3.7.5.3 South Korea Customer Service Software Market by Enterprise Size
11.3.7.5.4 South Korea Customer Service Software Market by End-user
11.3.7.6 Rest of Asia-Pacific Customer Service Software Market
11.3.7.6.1 Rest of Asia-Pacific Customer Service Software Market by Component
11.3.7.6.2 Rest of Asia-Pacific Customer Service Software Market by Deployment Type
11.3.7.6.3 Rest of Asia-Pacific Customer Service Software Market by Enterprise Size
11.3.7.6.4 Rest of Asia-Pacific Customer Service Software Market by End-user
11.4. MIDDLE EAST AND AFRICA
11.4.1 Middle East and Africa Customer Service Software Market Overview
11.4.2 Middle East and Africa Customer Service Software Market Forecasts and Analysis
11.4.3 Middle East and Africa Customer Service Software Market Forecasts and Analysis - By Component
11.4.4 Middle East and Africa Customer Service Software Market Forecasts and Analysis - By Deployment Type
11.4.5 Middle East and Africa Customer Service Software Market Forecasts and Analysis - By Enterprise Size
11.4.6 Middle East and Africa Customer Service Software Market Forecasts and Analysis - By End-user
11.4.7 Middle East and Africa Customer Service Software Market Forecasts and Analysis - By Countries
11.4.7.1 South Africa Customer Service Software Market
11.4.7.1.1 South Africa Customer Service Software Market by Component
11.4.7.1.2 South Africa Customer Service Software Market by Deployment Type
11.4.7.1.3 South Africa Customer Service Software Market by Enterprise Size
11.4.7.1.4 South Africa Customer Service Software Market by End-user
11.4.7.2 Saudi Arabia Customer Service Software Market
11.4.7.2.1 Saudi Arabia Customer Service Software Market by Component
11.4.7.2.2 Saudi Arabia Customer Service Software Market by Deployment Type
11.4.7.2.3 Saudi Arabia Customer Service Software Market by Enterprise Size
11.4.7.2.4 Saudi Arabia Customer Service Software Market by End-user
11.4.7.3 U.A.E Customer Service Software Market
11.4.7.3.1 U.A.E Customer Service Software Market by Component
11.4.7.3.2 U.A.E Customer Service Software Market by Deployment Type
11.4.7.3.3 U.A.E Customer Service Software Market by Enterprise Size
11.4.7.3.4 U.A.E Customer Service Software Market by End-user
11.4.7.4 Rest of Middle East and Africa Customer Service Software Market
11.4.7.4.1 Rest of Middle East and Africa Customer Service Software Market by Component
11.4.7.4.2 Rest of Middle East and Africa Customer Service Software Market by Deployment Type
11.4.7.4.3 Rest of Middle East and Africa Customer Service Software Market by Enterprise Size
11.4.7.4.4 Rest of Middle East and Africa Customer Service Software Market by End-user
11.5. SOUTH AND CENTRAL AMERICA
11.5.1 South and Central America Customer Service Software Market Overview
11.5.2 South and Central America Customer Service Software Market Forecasts and Analysis
11.5.3 South and Central America Customer Service Software Market Forecasts and Analysis - By Component
11.5.4 South and Central America Customer Service Software Market Forecasts and Analysis - By Deployment Type
11.5.5 South and Central America Customer Service Software Market Forecasts and Analysis - By Enterprise Size
11.5.6 South and Central America Customer Service Software Market Forecasts and Analysis - By End-user
11.5.7 South and Central America Customer Service Software Market Forecasts and Analysis - By Countries
11.5.7.1 Brazil Customer Service Software Market
11.5.7.1.1 Brazil Customer Service Software Market by Component
11.5.7.1.2 Brazil Customer Service Software Market by Deployment Type
11.5.7.1.3 Brazil Customer Service Software Market by Enterprise Size
11.5.7.1.4 Brazil Customer Service Software Market by End-user
11.5.7.2 Argentina Customer Service Software Market
11.5.7.2.1 Argentina Customer Service Software Market by Component
11.5.7.2.2 Argentina Customer Service Software Market by Deployment Type
11.5.7.2.3 Argentina Customer Service Software Market by Enterprise Size
11.5.7.2.4 Argentina Customer Service Software Market by End-user
11.5.7.3 Rest of South and Central America Customer Service Software Market
11.5.7.3.1 Rest of South and Central America Customer Service Software Market by Component
11.5.7.3.2 Rest of South and Central America Customer Service Software Market by Deployment Type
11.5.7.3.3 Rest of South and Central America Customer Service Software Market by Enterprise Size
11.5.7.3.4 Rest of South and Central America Customer Service Software Market by End-user

12. INDUSTRY LANDSCAPE
12.1. MERGERS AND ACQUISITIONS
12.2. AGREEMENTS, COLLABORATIONS AND JOIN VENTURES
12.3. NEW PRODUCT LAUNCHES
12.4. EXPANSIONS AND OTHER STRATEGIC DEVELOPMENTS

13. CUSTOMER SERVICE SOFTWARE MARKET, KEY COMPANY PROFILES
13.1. AGILE CRM INC.
13.1.1. Key Facts
13.1.2. Business Description
13.1.3. Products and Services
13.1.4. Financial Overview
13.1.5. SWOT Analysis
13.1.6. Key Developments
13.2. FRESHWORKS INC,
13.2.1. Key Facts
13.2.2. Business Description
13.2.3. Products and Services
13.2.4. Financial Overview
13.2.5. SWOT Analysis
13.2.6. Key Developments
13.3. HAPPYFOX INC.
13.3.1. Key Facts
13.3.2. Business Description
13.3.3. Products and Services
13.3.4. Financial Overview
13.3.5. SWOT Analysis
13.3.6. Key Developments
13.4. HUBSPOT, INC.
13.4.1. Key Facts
13.4.2. Business Description
13.4.3. Products and Services
13.4.4. Financial Overview
13.4.5. SWOT Analysis
13.4.6. Key Developments
13.5. LIVEAGENT (QUALITY UNIT, LLC.)
13.5.1. Key Facts
13.5.2. Business Description
13.5.3. Products and Services
13.5.4. Financial Overview
13.5.5. SWOT Analysis
13.5.6. Key Developments
13.6. LIVECHAT, INC.
13.6.1. Key Facts
13.6.2. Business Description
13.6.3. Products and Services
13.6.4. Financial Overview
13.6.5. SWOT Analysis
13.6.6. Key Developments
13.7. ORACLE CORPORATION
13.7.1. Key Facts
13.7.2. Business Description
13.7.3. Products and Services
13.7.4. Financial Overview
13.7.5. SWOT Analysis
13.7.6. Key Developments
13.8. SALESFORCE.COM, INC.
13.8.1. Key Facts
13.8.2. Business Description
13.8.3. Products and Services
13.8.4. Financial Overview
13.8.5. SWOT Analysis
13.8.6. Key Developments
13.9. ZENDESK, INC.
13.9.1. Key Facts
13.9.2. Business Description
13.9.3. Products and Services
13.9.4. Financial Overview
13.9.5. SWOT Analysis
13.9.6. Key Developments
13.10. ZOHO CORPORATION
13.10.1. Key Facts
13.10.2. Business Description
13.10.3. Products and Services
13.10.4. Financial Overview
13.10.5. SWOT Analysis
13.10.6. Key Developments

14. APPENDIX
14.1. ABOUT PUBLISHERS
14.2. GLOSSARY OF TERMS

The List of Companies

1. Agile CRM Inc.
2. Freshworks Inc,
3. HappyFox Inc.
4. HubSpot, Inc.
5. LiveAgent (Quality Unit, LLC.)
6. LiveChat, Inc.
7.Oracle Corporation
8. Salesforce.com, Inc.
9. Zendesk, Inc.
10. Zoho Corporation

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