A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a centralised office used for receiving or transmitting a large volume of enquiries by telephone.
We aims to provide a complete knowledgeable report so that the readers will benefit from it. The report is properly examined and compiled by industry experts and will shed light on the key information that requires from the clients.
Case numbers are resurging in parts of the world where the COVID-19 pandemic was waning, falling in places that saw huge surges recently, and just beginning to rise in previously little-impacted parts of the globe.
Studying and analyzing the impact of Coronavirus COVID-19 on the Call Center industry, the report provide in-depth analysis and professtional advices on how to face the post COIVD-19 period.
Market Segment by Product Type
On-Premises
Cloud Based
Market Segment by Product Application
Large Enterprised
SMEs
Finally, the report provides detailed profile and data information analysis of leading company.
Genesys
AT&T Business
Cisco
8x8
Talkdesk
Sayint
Deutsche Telekom
Nextiva
RingCentral
Verizon Enterprise Solutions
Insights and Tools:
Projected and forecast revenue values are in constant U.S. dollars, unadjusted for inflation.
Product values and regional markets are estimated by market analyst, data analyst and people from related industry, based on companys' revenue and applications market respectively.
The data sources include but not limited to reports of companys,international organizations and governments, MMI market surveys,and related industry news.
Analyses of global market trends, with historical data, estimates for 2022 and projections of compound annual growth rates (CAGRs) through 2027
The market research includes historical and forecast data from like demand, application details, price trends, and company shares by geography, especially focuses on the key regions like United States, European Union, China, and other regions.
In addition, the report provides insight into main drivers,challenges,opportunities and risk of the market and strategies of suppliers. Key players are profiled as well with their market shares in the global market discussed.
Research Objectives
1.To study and analyze the global Call Center consumption (value) by key regions/countries, product type and application, history data from 2017 to 2021, and forecast to 2027.
2.To understand the structure of Call Center market by identifying its various subsegments.
3.Focuses on the key global Call Center manufacturers, to define, describe and analyze the value, market share, market competition landscape, Porter's five forces analysis, SWOT analysis and development plans in next few years.
4.To analyze the Call Center with respect to individual growth trends, future prospects, and their contribution to the total market.
5.To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
6.To project the consumption of Call Center submarkets, with respect to key regions (along with their respective key countries).
7.To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
8.To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
Global Call Center Market Status and Outlook 2022-2027
Market Study Overview
1.1 Study Objectives
1.2 Call Center Introduce
1.3 Combined with the Analysis of Macroeconomic Indicators
1.4 Brief Description of Research methods
1.5 Market Breakdown and Data Triangulation
2 Global Trend Summary
2.1 Call Center Segment by Type
2.1.1 On-Premises
2.1.2 Cloud Based
2.2 Market Analysis by Application
2.2.1 Large Enterprised
2.2.2 SMEs
2.3 Global Call Center Market Comparison by Regions (2017-2027)
2.3.1 Global Call Center Market Size (2017-2027)
2.3.2 North America Call Center Status and Prospect (2017-2027)
2.3.3 Europe Call Center Status and Prospect (2017-2027)
2.3.4 Asia-pacific Call Center Status and Prospect (2017-2027)
2.3.5 South America Call Center Status and Prospect (2017-2027)
2.3.6 Middle East & Africa Call Center Status and Prospect (2017-2027)
2.5 Coronavirus Disease 2019 (Covid-19): Call Center Industry Impact
2.5.1 Call Center Business Impact Assessment - Covid-19
2.5.2 Market Trends and Call Center Potential Opportunities in the COVID-19 Landscape
2.5.3 Measures / Proposal against Covid-19
3 Competition by Vendors
3.1 Global Call Center Revenue and Market Share by Vendors (2017-2022)
3.2 Global Call Center Industry Concentration Ratio (CR5 and HHI)
3.3 Top 5 Call Center Vendors Market Share
3.4 Top 10 Call Center Vendors Market Share
3.5 Date of Key Vendors Enter into Call Center Market
3.6 Key Vendors Call Center Product Offered
3.7 Mergers & Acquisitions Planning
4 Analysis of Call Center Industry Key Vendors
4.1 Genesys
4.1.1 Company Details
4.1.2 Product Introduction, Application and Specification
4.1.3 Genesys Call Center Gross Margin, and Revenue (2017-2022)
4.1.4 Main Business Overview
4.1.5 Genesys News
4.2 AT&T Business
4.2.1 Company Details
4.2.2 Product Introduction, Application and Specification
4.2.3 AT&T Business Call Center Gross Margin, and Revenue (2017-2022)
4.2.4 Main Business Overview
4.2.5 AT&T Business News
4.3 Cisco
4.3.1 Company Details
4.3.2 Product Introduction, Application and Specification
4.3.3 Cisco Call Center Gross Margin, and Revenue (2017-2022)
4.3.4 Main Business Overview
4.3.5 Cisco News
4.4 8x8
4.4.1 Company Details
4.4.2 Product Introduction, Application and Specification
4.4.3 8x8 Call Center Gross Margin, and Revenue (2017-2022)
4.4.4 Main Business Overview
4.4.5 8x8 News
4.5 Talkdesk
4.5.1 Company Details
4.5.2 Product Introduction, Application and Specification
4.5.3 Talkdesk Call Center Gross Margin, and Revenue (2017-2022)
4.5.4 Main Business Overview
4.5.5 Talkdesk News
4.6 Sayint
4.6.1 Company Details
4.6.2 Product Introduction, Application and Specification
4.6.3 Sayint Call Center Gross Margin, and Revenue (2017-2022)
4.6.4 Main Business Overview
4.6.5 Sayint News
4.7 Deutsche Telekom
4.7.1 Company Details
4.7.2 Product Introduction, Application and Specification
4.7.3 Deutsche Telekom Call Center Gross Margin, and Revenue (2017-2022)
4.7.4 Main Business Overview
4.7.5 Deutsche Telekom News
4.8 Nextiva
4.8.1 Company Details
4.8.2 Product Introduction, Application and Specification
4.8.3 Nextiva Call Center Gross Margin, and Revenue (2017-2022)
4.8.4 Main Business Overview
4.8.5 Nextiva News
4.9 RingCentral
4.9.1 Company Details
4.9.2 Product Introduction, Application and Specification
4.9.3 RingCentral Call Center Gross Margin, and Revenue (2017-2022)
4.9.4 Main Business Overview
4.9.5 RingCentral News
4.10 Verizon Enterprise Solutions
4.10.1 Company Details
4.10.2 Product Introduction, Application and Specification
4.10.3 Verizon Enterprise Solutions Call Center Gross Margin, and Revenue (2017-2022)
4.10.4 Main Business Overview
4.10.5 Verizon Enterprise Solutions News
5 Global Call Center Market Size Categorized by Regions
5.1 Global Call Center Revenue and Market Share by Regions
5.2 North America Call Center Revenue and Growth Rate (2017-2022)
5.3 Europe Call Center Revenue and Growth Rate (2017-2022)
5.4 Asia-pacific Call Center Revenue and Growth Rate (2017-2022)
5.5 South America Call Center Revenue and Growth Rate (2017-2022)
5.6 Middle East & Africa Call Center Revenue and Growth Rate (2017-2022)
6 North America Call Center Market Size Categorized by Countries
6.1 North America Call Center Revenue and Market Share by Countries
6.1.1 North America Call Center Market Size by Countries (2017-2022)
6.1.2 United States Call Center Revenue and Growth Rate (2017-2022)
6.1.3 Canada Call Center Revenue and Growth Rate (2017-2022)
6.1.4 Mexico Call Center Revenue and Growth Rate (2017-2022)
6.2 North America Call Center Revenue (Value) by Vendors
6.3 North America Call Center Revenue and Market Share by Type (2017-2022)
6.4 North America Call Center Revenue and Market Share by Application (2017-2022)
7 Europe Call Center Market Size Categorized by Countries
7.1 Europe Call Center Revenue and Market Share by Countries
7.1.1 Europe Call Center Market Size by Countries (2017-2022)
7.1.2 Germany Call Center Revenue and Growth Rate (2017-2022)
7.1.3 UK Call Center Revenue and Growth Rate (2017-2022)
7.1.4 France Call Center Revenue and Growth Rate (2017-2022)
7.1.5 Russia Call Center Revenue and Growth Rate (2017-2022)
7.1.6 Italy Call Center Revenue and Growth Rate (2017-2022)
7.1.7 Spain Call Center Revenue and Growth Rate (2017-2022)
7.2 Europe Call Center Revenue (Value) by Vendors
7.3 Europe Call Center Revenue and Market Share by Type (2017-2022)
7.4 Europe Call Center Revenue and Market Share by Application (2017-2022)
8 Asia-pacific Call Center Market Size Categorized by Countries
8.1 Asia-pacific Call Center Revenue and Market Share by Countries
8.1.1 Asia-pacific Call Center Market Size by Countries (2017-2022)
8.1.2 China Call Center Revenue and Growth Rate (2017-2022)
8.1.3 South Korea Call Center Revenue and Growth Rate (2017-2022)
8.1.4 Japan Call Center Revenue and Growth Rate (2017-2022)
8.1.5 Australia Call Center Revenue and Growth Rate (2017-2022)
8.1.6 India Call Center Revenue and Growth Rate (2017-2022)
8.1.7 Southeast Asia Call Center Revenue and Growth Rate (2017-2022)
8.2 Asia-pacific Call Center Revenue (Value) by Vendors
8.3 Asia-pacific Call Center Revenue and Market Share by Type (2017-2022)
8.4 Asia-pacific Call Center Revenue and Market Share by Application (2017-2022)
9 South America Call Center Market Size Categorized by Countries
9.1 South America Call Center Revenue and Market Share by Countries
9.1.1 South America Call Center Market Size by Countries (2017-2022)
9.1.2 Brazil Call Center Revenue and Growth Rate (2017-2022)
9.1.3 Chile Call Center Revenue and Growth Rate (2017-2022)
9.2 South America Call Center Revenue and Market Share by Type (2017-2022)
9.3 South America Call Center Revenue and Market Share by Application (2017-2022)
10 Middle East and Africa Call Center Market Size Categorized by Countries
10.1 Middle East and Africa Call Center Revenue and Market Share by Countries
10.1.1 Middle East and Africa Call Center Market Size by Countries (2017-2022)
10.1.2 GCC Countries Call Center Revenue and Growth Rate (2017-2022)
10.1.3 Turkey Call Center Revenue and Growth Rate (2017-2022)
10.1.4 Egypt Call Center Revenue and Growth Rate (2017-2022)
10.1.5 South Africa Call Center Revenue and Growth Rate (2017-2022)
10.2 Middle East and Africa Call Center Revenue and Market Share by Type
10.3 Middle East and Africa Call Center Revenue Market Share by Application (2017-2022)
11 Global Call Center Market Segment by Type
11.1 Global Call Center Revenue and Market Share by Type (2017-2022)
11.2 On-Premises Revenue Growth Rate and Price
11.3 Cloud Based Revenue Growth Rate and Price
12 Global Call Center Market Segment by Application
12.1 Global Call Center Revenue Market Share by Application (2017-2022)
12.2 Large Enterprised Revenue Growth Rate (2017-2022)
12.3 SMEs Revenue Growth Rate (2017-2022)
13 Global Call Center Market Forecast
13.1 Global Call Center Revenue and Growth Rate (2022-2027)
13.2 Call Center Market Forecast by Regions (2022-2027)
13.2.1 North America Call Center Market Forecast (2022-2027)
13.2.2 Europe Call Center Market Forecast (2022-2027)
13.2.3 Asia-Pacific Call Center Market Forecast (2022-2027)
13.2.4 South America Call Center Market Forecast (2022-2027)
13.2.5 Middle East & Africa Call Center Market Forecast (2022-2027)
13.3 Call Center Market Forecast by Type (2022-2027)
13.3.1 Global Call Center Revenue Forecast by Type (2022-2027)
13.3.2 Global Call Center Market Share Forecast by Type (2022-2027)
13.4 Call Center Market Forecast by Application (2022-2027)
13.4.1 Global Call Center Revenue Forecast by Application (2022-2027)
14 Market Analysis
14.1.1 Market overview
14.1.2 Market Opportunities
14.1.3 Market Risk
14.1.4 Market Driving Force
14.1.5 Porter's Five Forces Analysis
14.1.6 SWOT Analysis
15 Downstream Market Analysis
15.1 Macro Analysis of Down Markets
15.2 Key Players in Down Markets
16 Research Findings and Conclusion
List of Tables and Figures
Figure Product Picture Call Center
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Figure Part of Our External Database
Figure Key Executives Interviewed
Table Global Call Center Market Size (Million US$) by Type
Figure Global Market Share of Call Center by Type in 2021
Figure On-Premises Picture
Figure Cloud Based Picture
Table Global Call Center Market Size (Million US$) by Application
Figure Global Call Center Market Share by Application in 2021
Figure Large Enterprised Picture
Figure SMEs Picture
Table Global Call Center Comparison by Regions (M USD) 2017-2027
Figure Global Call Center Market Size (Million US$) (2017-2027)
Figure North America Call Center Revenue (Million US$) Growth Rate (2017-2027)
Figure Europe Call Center Revenue (Million US$) Growth Rate (2017-2027)
Figure Asia-pacific Call Center Revenue (Million US$) Growth Rate (2017-2027)
Figure South America Call Center Revenue (Million US$) Growth Rate (2017-2027)
Figure Middle East & Africa Call Center Revenue (Million US$) Growth Rate (2017-2027)
Table Business Impact Assessment - Covid-19
Table Market Trends and Call Center Potential Opportunities in the COVID-19 Landscape
Table Measures / Proposal against Covid-19
Table Global Call Center Revenue by Vendors (2017-2022)
Figure Global Call Center Revenue Market Share by Vendors in 2021
Table Global Call Center Vendors Market Concentration Ratio (CR5 and HHI)
Figure Top 5 Call Center Vendors (Revenue) Market Share in 2021
Figure Top 10 Call Center Vendors (Revenue) Market Share in 2021
Table Date of Key Vendors Enter into Call Center Market
Table Key Vendors Call Center Product Type
Table Genesys Company Profile
Table Call Center Product Introduction, Application and Specification of Genesys
Table Call Center Revenue (M USD) and Gross Margin of Genesys 2017-2022
Table Genesys Main Business
Table Genesys Recent Development
Table AT&T Business Company Profile
Table Call Center Product Introduction, Application and Specification of AT&T Business
Table Call Center Revenue (M USD) and Gross Margin of AT&T Business 2017-2022
Table AT&T Business Main Business
Table AT&T Business Recent Development
Table AT&T Business Company Profile
Table Call Center Product Introduction, Application and Specification of AT&T Business
Table Call Center Revenue (M USD) and Gross Margin of AT&T Business 2017-2022
Table AT&T Business Main Business
Table AT&T Business Recent Development
Table Cisco Company Profile
Table Call Center Product Introduction, Application and Specification of Cisco
Table Call Center Revenue (M USD) and Gross Margin of Cisco 2017-2022
Table Cisco Main Business
Table Cisco Recent Development
Table 8x8 Company Profile
Table Call Center Product Introduction, Application and Specification of 8x8
Table Call Center Revenue (M USD) and Gross Margin of 8x8 2017-2022
Table 8x8 Main Business
Table 8x8 Recent Development
Table Talkdesk Company Profile
Table Call Center Product Introduction, Application and Specification of Talkdesk
Table Call Center Revenue (M USD) and Gross Margin of Talkdesk 2017-2022
Table Talkdesk Main Business
Table Talkdesk Recent Development
Table Sayint Company Profile
Table Call Center Product Introduction, Application and Specification of Sayint
Table Call Center Revenue (M USD) and Gross Margin of Sayint 2017-2022
Table Sayint Main Business
Table Sayint Recent Development
Table Deutsche Telekom Company Profile
Table Call Center Product Introduction, Application and Specification of Deutsche Telekom
Table Call Center Revenue (M USD) and Gross Margin of Deutsche Telekom 2017-2022
Table Deutsche Telekom Main Business
Table Deutsche Telekom Recent Development
Table Nextiva Company Profile
Table Call Center Product Introduction, Application and Specification of Nextiva
Table Call Center Revenue (M USD) and Gross Margin of Nextiva 2017-2022
Table Nextiva Main Business
Table Nextiva Recent Development
Table RingCentral Company Profile
Table Call Center Product Introduction, Application and Specification of RingCentral
Table Call Center Revenue (M USD) and Gross Margin of RingCentral 2017-2022
Table RingCentral Main Business
Table RingCentral Recent Development
Table Verizon Enterprise Solutions Company Profile
Table Call Center Product Introduction, Application and Specification of Verizon Enterprise Solutions
Table Call Center Revenue (M USD) and Gross Margin of Verizon Enterprise Solutions 2017-2022
Table Verizon Enterprise Solutions Main Business
Table Verizon Enterprise Solutions Recent Development
Table Mergers & Acquisitions Planning
Figure Global Call Center Revenue and Growth Rate (2017-2022)
Figure Global Call Center Revenue by Regions (2017-2022)
Figure Global Call Center Revenue Market Share by Regions in 2021
Figure North America Call Center Revenue and Growth Rate (2017-2022)
Figure Europe Call Center Revenue and Growth Rate (2017-2022)
Figure Asia-pacific Call Center Revenue and Growth Rate (2017-2022)
Figure South America Call Center Revenue and Growth Rate (2017-2022)
Figure Middle East & Africa Call Center Revenue and Growth Rate (2017-2022)
Figure North America Call Center Revenue and Growth Rate (2017-2022)
Table North America Call Center Market Size by Countries (2017-2022)
Table North America Call Center Market Share by Countries (2017-2022)
Figure North America Call Center Market Share by Countries in 2021
Figure United States Call Center Revenue and Growth Rate (2017-2022)
Figure Canada Call Center Revenue and Growth Rate (2017-2022)
Figure Mexico Call Center Revenue and Growth Rate (2017-2022)
Table North America Call Center Revenue by Vendors (2021)
Figure North America Call Center Revenue Market Share by Vendors in 2021
Table North America Call Center Revenue by Type (2017-2022)
Table North America Call Center Share by Type (2017-2022)
Table North America Call Center Revenue by Application (2017-2022)
Table North America Call Center Revenue Share by Application (2017-2022)
Figure Europe Call Center Revenue and Growth Rate (2017-2022)
Table Europe Call Center Market Size by Countries (2017-2022)
Table Europe Call Center Revenue Market Share by Countries (2017-2022)
Figure Europe Call Center Revenue Market Share by Countries in 2021
Figure Germany Call Center Revenue and Growth Rate (2017-2022)
Figure UK Call Center Revenue and Growth Rate (2017-2022)
Figure France Call Center Revenue and Growth Rate (2017-2022)
Figure Russia Call Center Revenue and Growth Rate (2017-2022)
Figure Italy Call Center Revenue and Growth Rate (2017-2022)
Figure Spain Call Center Revenue and Growth Rate (2017-2022)
Table Europe Call Center Revenue by Vendors (2021)
Figure Europe Call Center Revenue Market Share by Vendors in 2021
Table Europe Call Center Revenue by Type (2017-2022)
Table Europe Call Center Revenue Share by Type (2017-2022)
Table Europe Call Center Revenue by Application (2017-2022)
Table Europe Call Center Revenue Share by Application (2017-2022)
Figure Asia-pacific Call Center Revenue and Growth Rate (2017-2022)
Table Asia-pacific Call Center Market Size by Countries (2017-2022)
Table Asia-pacific Call Center Revenue Market Share by Countries (2017-2022)
Figure Asia-pacific Call Center Revenue Market Share by Countries in 2021
Figure China Call Center Revenue and Growth Rate (2017-2022)
Figure South Korea Call Center Revenue and Growth Rate (2017-2022)
Figure Japan Call Center Revenue and Growth Rate (2017-2022)
Figure Australia Call Center Revenue and Growth Rate (2017-2022)
Figure India Call Center Revenue and Growth Rate (2017-2022)
Figure Southeast Asia Call Center Revenue and Growth Rate (2017-2022)
Table Asia-pacific Call Center Revenue by Vendors (2021)
Figure Asia-pacific Call Center Revenue Market Share by Vendors in 2021
Table Asia-pacific Call Center Revenue by Type (2017-2022)
Table Asia-pacific Call Center Revenue Share by Type (2017-2022)
Table Asia-pacific Call Center Revenue by Application (2017-2022)
Table Asia-pacific Call Center Revenue Share by Application (2017-2022)
Figure South America Call Center Revenue and Growth Rate (2017-2022)
Table South America Call Center Revenue Market Size by Countries (2017-2022)
Table South America Call Center Revenue Market Share by Countries (2017-2022)
Figure South America Call Center Revenue Market Share by Countries in 2019
Figure Brazil Call Center Revenue and Growth Rate (2017-2022)
Figure Chile Call Center Revenue and Growth Rate (2017-2022)
Table South America Call Center Revenue s by Type (2017-2022)
Table South America Call Center Revenue Share by Type (2017-2022)
Table South America Call Center Revenue by Application (2017-2022)
Table South America Call Center Revenue Share by Application (2017-2022)
Figure Middle East and Africa Call Center Revenue and Growth Rate (2017-2022)
Table Middle East and Africa Call Center Market Size by Countries (2017-2022)
Table Middle East and Africa Call Center Sales Market Share by Countries (2017-2022)
Figure Middle East and Africa Call Center Sales Market Share by Countries in 2019
Figure GCC Countries Call Center Revenue and Growth Rate (2017-2022)
Figure Turkey Call Center Revenue and Growth Rate (2017-2022)
Figure Egypt Call Center Revenue and Growth Rate (2017-2022)
Figure South Africa Call Center Revenue and Growth Rate (2017-2022)
Table Middle East and Africa Call Center Revenue by Type (2017-2022)
Table Middle East and Africa Call Center Revenue Share by Type (2017-2022)
Table Middle East and Africa Call Center Revenue by Application (2017-2022)
Table Middle East and Africa Call Center Revenue Share by Application (2017-2022)
Table Global Call Center Revenue by Type (2017-2022)
Table Global Call Center Revenue Market Share by Type (2017-2022)
Figure Global Call Center Revenue Market Share by Type in 2019
Figure Global On-Premises Revenue and Growth Rate (2017-2022)
Figure Global Cloud Based Revenue and Growth Rate (2017-2022)
Table Global Call Center Revenue by Application (2017-2022)
Table Global Call Center Revenue Market Share by Application (2017-2022)
Figure Global Call Center Revenue Market Share by Application in 2021
Figure Global Large Enterprised Revenue Growth Rate (2017-2022)
Figure Global SMEs Revenue Growth Rate (2017-2022)
Figure Global Call Center Revenue and Growth Rate (2022-2027)
Table Global Call Center Revenue Forecast by Regions (2022-2027)
Table Global Call Center Market Share Forecast by Regions (2022-2027)
Figure North America Revenue Call Center Market Forecast (2022-2027)
Figure Europe Revenue Call Center Market Forecast (2022-2027)
Figure Asia-Pacific Revenue Call Center Market Forecast (2022-2027)
Figure South America Revenue Call Center Market Forecast (2022-2027)
Figure Middle East & Africa Revenue Call Center Market Forecast (2022-2027)
Table Global Call Center Revenue Forecast by Type (2022-2027)
Table Global Call Center Market Share Forecast by Type (2022-2027)
Table Global Call Center Revenue Forecast by Application (2022-2027)
Table Global Call Center Market Share Forecast by Application (2022-2027)
Table Market Opportunities in Next Few Years
Table Market Risks Analysis
Table Market Drivers
Figure Porter's Five Forces Analysis
Table Macro Analysis of Down Markets
Table Key Players in Down Markets
Table Key Players of Downstream Markets
Figure Author List
Genesys
AT&T Business
Cisco
8x8
Talkdesk
Sayint
Deutsche Telekom
Nextiva
RingCentral
Verizon Enterprise Solutions
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