Global Cloud-Based Contact Center Infrastructure Market Report - Production and Consumption Professional Analysis

Code: RW00013944572
Maia Research
Feb-2021
Business & Financial Services
126 Pages

This report elaborates the market size, market characteristics, and market growth of the Cloud-Based Contact Center Infrastructure industry, and breaks down according to the type, application, and consumption area of Cloud-Based Contact Center Infrastructure. The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.

In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Cloud-Based Contact Center Infrastructure in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.

Key players in the global Cloud-Based Contact Center Infrastructure market covered in Chapter 13:
NICE inContact
Content Guru
8?8, Inc.
Twilio, Inc.
Serenova
Five9
Sharpen Technologies
Vonage Holdings Corp
Cisco Systems
Genesys

In Chapter 6, on the basis of types, the Cloud-Based Contact Center Infrastructure market from 2015 to 2025 is primarily split into:
Automatic Call Distribution
Agent Performance Optimization
Dialers
Interactive Voice Response
Computer Telephony Integration
Analytics and Reporting

In Chapter 7, on the basis of applications, the Cloud-Based Contact Center Infrastructure market from 2015 to 2025 covers:
Banking, Financial Services, and Insurance (BFSI)
Consumer goods and retail
Government and public sector
Healthcare and life sciences
Manufacturing
Media and entertainment
Telecommunication and Information Technology Enabled Services (ITES)
Others (transportation and logistics, and education)

Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India

Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025

Table of Content

1 Cloud-Based Contact Center Infrastructure Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years

2 Cloud-Based Contact Center Infrastructure Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer

3 Cloud-Based Contact Center Infrastructure Market Forces
3.1 Global Cloud-Based Contact Center Infrastructure Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment

4 Cloud-Based Contact Center Infrastructure Market - By Geography
4.1 Global Cloud-Based Contact Center Infrastructure Market Value and Market Share by Regions
4.1.1 Global Cloud-Based Contact Center Infrastructure Value ($) by Region (2015-2020)
4.1.2 Global Cloud-Based Contact Center Infrastructure Value Market Share by Regions (2015-2020)
4.2 Global Cloud-Based Contact Center Infrastructure Market Production and Market Share by Major Countries
4.2.1 Global Cloud-Based Contact Center Infrastructure Production by Major Countries (2015-2020)
4.2.2 Global Cloud-Based Contact Center Infrastructure Production Market Share by Major Countries (2015-2020)
4.3 Global Cloud-Based Contact Center Infrastructure Market Consumption and Market Share by Regions
4.3.1 Global Cloud-Based Contact Center Infrastructure Consumption by Regions (2015-2020)
4.3.2 Global Cloud-Based Contact Center Infrastructure Consumption Market Share by Regions (2015-2020)

5 Cloud-Based Contact Center Infrastructure Market - By Trade Statistics
5.1 Global Cloud-Based Contact Center Infrastructure Export and Import
5.2 United States Cloud-Based Contact Center Infrastructure Export and Import (2015-2020)
5.3 Europe Cloud-Based Contact Center Infrastructure Export and Import (2015-2020)
5.4 China Cloud-Based Contact Center Infrastructure Export and Import (2015-2020)
5.5 Japan Cloud-Based Contact Center Infrastructure Export and Import (2015-2020)
5.6 India Cloud-Based Contact Center Infrastructure Export and Import (2015-2020)
5.7

6 Cloud-Based Contact Center Infrastructure Market - By Type
6.1 Global Cloud-Based Contact Center Infrastructure Production and Market Share by Types (2015-2020)
6.1.1 Global Cloud-Based Contact Center Infrastructure Production by Types (2015-2020)
6.1.2 Global Cloud-Based Contact Center Infrastructure Production Market Share by Types (2015-2020)
6.2 Global Cloud-Based Contact Center Infrastructure Value and Market Share by Types (2015-2020)
6.2.1 Global Cloud-Based Contact Center Infrastructure Value by Types (2015-2020)
6.2.2 Global Cloud-Based Contact Center Infrastructure Value Market Share by Types (2015-2020)
6.3 Global Cloud-Based Contact Center Infrastructure Production, Price and Growth Rate of Automatic Call Distribution (2015-2020)
6.4 Global Cloud-Based Contact Center Infrastructure Production, Price and Growth Rate of Agent Performance Optimization (2015-2020)
6.5 Global Cloud-Based Contact Center Infrastructure Production, Price and Growth Rate of Dialers (2015-2020)
6.6 Global Cloud-Based Contact Center Infrastructure Production, Price and Growth Rate of Interactive Voice Response (2015-2020)
6.7 Global Cloud-Based Contact Center Infrastructure Production, Price and Growth Rate of Computer Telephony Integration (2015-2020)
6.8 Global Cloud-Based Contact Center Infrastructure Production, Price and Growth Rate of Analytics and Reporting (2015-2020)

7 Cloud-Based Contact Center Infrastructure Market - By Application
7.1 Global Cloud-Based Contact Center Infrastructure Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Cloud-Based Contact Center Infrastructure Consumption by Applications (2015-2020)
7.1.2 Global Cloud-Based Contact Center Infrastructure Consumption Market Share by Applications (2015-2020)
7.2 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Banking, Financial Services, and Insurance (BFSI) (2015-2020)
7.3 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Consumer goods and retail (2015-2020)
7.4 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Government and public sector (2015-2020)
7.5 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Healthcare and life sciences (2015-2020)
7.6 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Manufacturing (2015-2020)
7.7 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Media and entertainment (2015-2020)
7.8 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Telecommunication and Information Technology Enabled Services (ITES) (2015-2020)
7.9 Global Cloud-Based Contact Center Infrastructure Consumption and Growth Rate of Others (transportation and logistics, and education) (2015-2020)

8 North America Cloud-Based Contact Center Infrastructure Market
8.1 North America Cloud-Based Contact Center Infrastructure Market Size
8.2 United States Cloud-Based Contact Center Infrastructure Market Size
8.3 Canada Cloud-Based Contact Center Infrastructure Market Size
8.4 Mexico Cloud-Based Contact Center Infrastructure Market Size
8.5 The Influence of COVID-19 on North America Market

9 Europe Cloud-Based Contact Center Infrastructure Market Analysis
9.1 Europe Cloud-Based Contact Center Infrastructure Market Size
9.2 Germany Cloud-Based Contact Center Infrastructure Market Size
9.3 United Kingdom Cloud-Based Contact Center Infrastructure Market Size
9.4 France Cloud-Based Contact Center Infrastructure Market Size
9.5 Italy Cloud-Based Contact Center Infrastructure Market Size
9.6 Spain Cloud-Based Contact Center Infrastructure Market Size
9.7 The Influence of COVID-19 on Europe Market

10 Asia-Pacific Cloud-Based Contact Center Infrastructure Market Analysis
10.1 Asia-Pacific Cloud-Based Contact Center Infrastructure Market Size
10.2 China Cloud-Based Contact Center Infrastructure Market Size
10.3 Japan Cloud-Based Contact Center Infrastructure Market Size
10.4 South Korea Cloud-Based Contact Center Infrastructure Market Size
10.5 Southeast Asia Cloud-Based Contact Center Infrastructure Market Size
10.6 India Cloud-Based Contact Center Infrastructure Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market

11 Middle East and Africa Cloud-Based Contact Center Infrastructure Market Analysis
11.1 Middle East and Africa Cloud-Based Contact Center Infrastructure Market Size
11.2 Saudi Arabia Cloud-Based Contact Center Infrastructure Market Size
11.3 UAE Cloud-Based Contact Center Infrastructure Market Size
11.4 South Africa Cloud-Based Contact Center Infrastructure Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market

12 South America Cloud-Based Contact Center Infrastructure Market Analysis
12.1 South America Cloud-Based Contact Center Infrastructure Market Size
12.2 Brazil Cloud-Based Contact Center Infrastructure Market Size
12.3 The Influence of COVID-19 on South America Market

13 Company Profiles
13.1 NICE inContact
13.1.1 NICE inContact Basic Information
13.1.2 NICE inContact Product Profiles, Application and Specification
13.1.3 NICE inContact Cloud-Based Contact Center Infrastructure Market Performance (2015-2020)
13.2 Content Guru
13.2.1 Content Guru Basic Information
13.2.2 Content Guru Product Profiles, Application and Specification
13.2.3 Content Guru Cloud-Based Contact Center Infrastructure Market Performance (2015-2020)
13.3 8

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