Cloud-based CRM (or cloud CRM) means that a Customer Relationship Management (CRM) software is hosted in the cloud. Cloud-based CRM software can be accessed through the Internet, making it easy for all users to access the same information at any time.
This report elaborates the market size, market characteristics, and market growth of the Cloud Customer Relationship Management (CRM) industry, and breaks down according to the type, application, and consumption area of Cloud Customer Relationship Management (CRM). The report also conducted a PESTEL analysis of the industry to study the main influencing factors and entry barriers of the industry.
In Chapter 3.4 of the report, the impact of the COVID-19 outbreak on the industry was fully assessed. Fully risk assessment and industry recommendations were made for Cloud Customer Relationship Management (CRM) in a special period. This chapter also compares the markets of Pre COVID-19 and Post COVID-19.
In addition, chapters 8-12 consider the impact of COVID-19 on the regional economy.
Key players in the global Cloud Customer Relationship Management (CRM) market covered in Chapter 13:
Medismo Technologies
CRMNXT
StayinFront
Actis Sales Technologies
Adjetter
Avidian Technologies Veeva Systems
SugarCRM
Impel CRM
Synergistix
SoftDent
Talisma
SAP CRM
Kapture CRM
Sage
Microsoft Dynamics CRM
Bpm'online
Salesforce
Oracle
In Chapter 6, on the basis of types, the Cloud Customer Relationship Management (CRM) market from 2015 to 2025 is primarily split into:
Hardware
Software
In Chapter 7, on the basis of applications, the Cloud Customer Relationship Management (CRM) market from 2015 to 2025 covers:
Finance Industry
Chemical Industry
Technology Industry
Medical Industry
Others
Geographically, the detailed analysis of production, trade of the following countries is covered in Chapter 4.2, 5:
United States
Europe
China
Japan
India
Geographically, the detailed analysis of consumption, revenue, market share and growth rate of the following regions are covered in Chapter 8, 9, 10, 11, 12:
North America (Covered in Chapter 8)
United States
Canada
Mexico
Europe (Covered in Chapter 9)
Germany
UK
France
Italy
Spain
Others
Asia-Pacific (Covered in Chapter 10)
China
Japan
India
South Korea
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 11)
Saudi Arabia
UAE
South Africa
Others
South America (Covered in Chapter 12)
Brazil
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content
1 Cloud Customer Relationship Management (CRM) Market - Research Scope
1.1 Study Goals
1.2 Market Definition and Scope
1.3 Key Market Segments
1.4 Study and Forecasting Years
2 Cloud Customer Relationship Management (CRM) Market - Research Methodology
2.1 Methodology
2.2 Research Data Source
2.2.1 Secondary Data
2.2.2 Primary Data
2.2.3 Market Size Estimation
2.2.4 Legal Disclaimer
3 Cloud Customer Relationship Management (CRM) Market Forces
3.1 Global Cloud Customer Relationship Management (CRM) Market Size
3.2 Top Impacting Factors (PESTEL Analysis)
3.2.1 Political Factors
3.2.2 Economic Factors
3.2.3 Social Factors
3.2.4 Technological Factors
3.2.5 Environmental Factors
3.2.6 Legal Factors
3.3 Industry Trend Analysis
3.4 Industry Trends Under COVID-19
3.4.1 Risk Assessment on COVID-19
3.4.2 Assessment of the Overall Impact of COVID-19 on the Industry
3.4.3 Pre COVID-19 and Post COVID-19 Market Scenario
3.5 Industry Risk Assessment
4 Cloud Customer Relationship Management (CRM) Market - By Geography
4.1 Global Cloud Customer Relationship Management (CRM) Market Value and Market Share by Regions
4.1.1 Global Cloud Customer Relationship Management (CRM) Value ($) by Region (2015-2020)
4.1.2 Global Cloud Customer Relationship Management (CRM) Value Market Share by Regions (2015-2020)
4.2 Global Cloud Customer Relationship Management (CRM) Market Production and Market Share by Major Countries
4.2.1 Global Cloud Customer Relationship Management (CRM) Production by Major Countries (2015-2020)
4.2.2 Global Cloud Customer Relationship Management (CRM) Production Market Share by Major Countries (2015-2020)
4.3 Global Cloud Customer Relationship Management (CRM) Market Consumption and Market Share by Regions
4.3.1 Global Cloud Customer Relationship Management (CRM) Consumption by Regions (2015-2020)
4.3.2 Global Cloud Customer Relationship Management (CRM) Consumption Market Share by Regions (2015-2020)
5 Cloud Customer Relationship Management (CRM) Market - By Trade Statistics
5.1 Global Cloud Customer Relationship Management (CRM) Export and Import
5.2 United States Cloud Customer Relationship Management (CRM) Export and Import (2015-2020)
5.3 Europe Cloud Customer Relationship Management (CRM) Export and Import (2015-2020)
5.4 China Cloud Customer Relationship Management (CRM) Export and Import (2015-2020)
5.5 Japan Cloud Customer Relationship Management (CRM) Export and Import (2015-2020)
5.6 India Cloud Customer Relationship Management (CRM) Export and Import (2015-2020)
5.7
6 Cloud Customer Relationship Management (CRM) Market - By Type
6.1 Global Cloud Customer Relationship Management (CRM) Production and Market Share by Types (2015-2020)
6.1.1 Global Cloud Customer Relationship Management (CRM) Production by Types (2015-2020)
6.1.2 Global Cloud Customer Relationship Management (CRM) Production Market Share by Types (2015-2020)
6.2 Global Cloud Customer Relationship Management (CRM) Value and Market Share by Types (2015-2020)
6.2.1 Global Cloud Customer Relationship Management (CRM) Value by Types (2015-2020)
6.2.2 Global Cloud Customer Relationship Management (CRM) Value Market Share by Types (2015-2020)
6.3 Global Cloud Customer Relationship Management (CRM) Production, Price and Growth Rate of Hardware (2015-2020)
6.4 Global Cloud Customer Relationship Management (CRM) Production, Price and Growth Rate of Software (2015-2020)
7 Cloud Customer Relationship Management (CRM) Market - By Application
7.1 Global Cloud Customer Relationship Management (CRM) Consumption and Market Share by Applications (2015-2020)
7.1.1 Global Cloud Customer Relationship Management (CRM) Consumption by Applications (2015-2020)
7.1.2 Global Cloud Customer Relationship Management (CRM) Consumption Market Share by Applications (2015-2020)
7.2 Global Cloud Customer Relationship Management (CRM) Consumption and Growth Rate of Finance Industry (2015-2020)
7.3 Global Cloud Customer Relationship Management (CRM) Consumption and Growth Rate of Chemical Industry (2015-2020)
7.4 Global Cloud Customer Relationship Management (CRM) Consumption and Growth Rate of Technology Industry (2015-2020)
7.5 Global Cloud Customer Relationship Management (CRM) Consumption and Growth Rate of Medical Industry (2015-2020)
7.6 Global Cloud Customer Relationship Management (CRM) Consumption and Growth Rate of Others (2015-2020)
8 North America Cloud Customer Relationship Management (CRM) Market
8.1 North America Cloud Customer Relationship Management (CRM) Market Size
8.2 United States Cloud Customer Relationship Management (CRM) Market Size
8.3 Canada Cloud Customer Relationship Management (CRM) Market Size
8.4 Mexico Cloud Customer Relationship Management (CRM) Market Size
8.5 The Influence of COVID-19 on North America Market
9 Europe Cloud Customer Relationship Management (CRM) Market Analysis
9.1 Europe Cloud Customer Relationship Management (CRM) Market Size
9.2 Germany Cloud Customer Relationship Management (CRM) Market Size
9.3 United Kingdom Cloud Customer Relationship Management (CRM) Market Size
9.4 France Cloud Customer Relationship Management (CRM) Market Size
9.5 Italy Cloud Customer Relationship Management (CRM) Market Size
9.6 Spain Cloud Customer Relationship Management (CRM) Market Size
9.7 The Influence of COVID-19 on Europe Market
10 Asia-Pacific Cloud Customer Relationship Management (CRM) Market Analysis
10.1 Asia-Pacific Cloud Customer Relationship Management (CRM) Market Size
10.2 China Cloud Customer Relationship Management (CRM) Market Size
10.3 Japan Cloud Customer Relationship Management (CRM) Market Size
10.4 South Korea Cloud Customer Relationship Management (CRM) Market Size
10.5 Southeast Asia Cloud Customer Relationship Management (CRM) Market Size
10.6 India Cloud Customer Relationship Management (CRM) Market Size
10.7 The Influence of COVID-19 on Asia Pacific Market
11 Middle East and Africa Cloud Customer Relationship Management (CRM) Market Analysis
11.1 Middle East and Africa Cloud Customer Relationship Management (CRM) Market Size
11.2 Saudi Arabia Cloud Customer Relationship Management (CRM) Market Size
11.3 UAE Cloud Customer Relationship Management (CRM) Market Size
11.4 South Africa Cloud Customer Relationship Management (CRM) Market Size
11.5 The Influence of COVID-19 on Middle East and Africa Market
12 South America Cloud Customer Relationship Management (CRM) Market Analysis
12.1 South America Cloud Customer Relationship Management (CRM) Market Size
12.2 Brazil Cloud Customer Relationship Management (CRM) Market Size
12.3 The Influence of COVID-19 on South America Market
13 Company Profiles
13.1 Medismo Technologies
13.1.1 Medismo Technologies Basic Information
13.1.2 Medismo Technologies Product Profiles, Application and Specification
13.1.3 Medismo Technologies Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.2 CRMNXT
13.2.1 CRMNXT Basic Information
13.2.2 CRMNXT Product Profiles, Application and Specification
13.2.3 CRMNXT Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.3 StayinFront
13.3.1 StayinFront Basic Information
13.3.2 StayinFront Product Profiles, Application and Specification
13.3.3 StayinFront Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.4 Actis Sales Technologies
13.4.1 Actis Sales Technologies Basic Information
13.4.2 Actis Sales Technologies Product Profiles, Application and Specification
13.4.3 Actis Sales Technologies Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.5 Adjetter
13.5.1 Adjetter Basic Information
13.5.2 Adjetter Product Profiles, Application and Specification
13.5.3 Adjetter Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.6 Avidian Technologies Veeva Systems
13.6.1 Avidian Technologies Veeva Systems Basic Information
13.6.2 Avidian Technologies Veeva Systems Product Profiles, Application and Specification
13.6.3 Avidian Technologies Veeva Systems Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.7 SugarCRM
13.7.1 SugarCRM Basic Information
13.7.2 SugarCRM Product Profiles, Application and Specification
13.7.3 SugarCRM Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.8 Impel CRM
13.8.1 Impel CRM Basic Information
13.8.2 Impel CRM Product Profiles, Application and Specification
13.8.3 Impel CRM Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.9 Synergistix
13.9.1 Synergistix Basic Information
13.9.2 Synergistix Product Profiles, Application and Specification
13.9.3 Synergistix Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.10 SoftDent
13.10.1 SoftDent Basic Information
13.10.2 SoftDent Product Profiles, Application and Specification
13.10.3 SoftDent Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.11 Talisma
13.11.1 Talisma Basic Information
13.11.2 Talisma Product Profiles, Application and Specification
13.11.3 Talisma Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.12 SAP CRM
13.12.1 SAP CRM Basic Information
13.12.2 SAP CRM Product Profiles, Application and Specification
13.12.3 SAP CRM Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.13 Kapture CRM
13.13.1 Kapture CRM Basic Information
13.13.2 Kapture CRM Product Profiles, Application and Specification
13.13.3 Kapture CRM Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.14 Sage
13.14.1 Sage Basic Information
13.14.2 Sage Product Profiles, Application and Specification
13.14.3 Sage Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.15 Microsoft Dynamics CRM
13.15.1 Microsoft Dynamics CRM Basic Information
13.15.2 Microsoft Dynamics CRM Product Profiles, Application and Specification
13.15.3 Microsoft Dynamics CRM Cloud Customer Relationship Management (CRM) Market Performance (2015-2020)
13.16 Bpm