Customer Relationship Management (CRM) is a technology used to manage all relationships and interactions between a company and customers and potential customers. The goal is to improve business relations to grow the business.
We aims to provide a complete knowledgeable report so that the readers will benefit from it. The report is properly examined and compiled by industry experts and will shed light on the key information that requires from the clients.
Case numbers are resurging in parts of the world where the COVID-19 pandemic was waning, falling in places that saw huge surges recently, and just beginning to rise in previously little-impacted parts of the globe.
Studying and analyzing the impact of Coronavirus COVID-19 on the CRM Software industry, the report provide in-depth analysis and professtional advices on how to face the post COIVD-19 period.
Market Segment by Product Type
Cloud-based
On-premises
Market Segment by Product Application
Small and Medium Enterprises (SMEs)
Large Enterprises
Finally, the report provides detailed profile and data information analysis of leading company.
HubSpot
Claritysoft
NetSuite
Thryv
Salesforce.com
Zendesk
LeadMaster
amoCRM
Lucrativ
Zoho
Insights and Tools:
Projected and forecast revenue values are in constant U.S. dollars, unadjusted for inflation.
Product values and regional markets are estimated by market analyst, data analyst and people from related industry, based on companys' revenue and applications market respectively.
The data sources include but not limited to reports of companys,international organizations and governments, MMI market surveys,and related industry news.
Analyses of global market trends, with historical data, estimates for 2022 and projections of compound annual growth rates (CAGRs) through 2027
The market research includes historical and forecast data from like demand, application details, price trends, and company shares by geography, especially focuses on the key regions like United States, European Union, China, and other regions.
In addition, the report provides insight into main drivers,challenges,opportunities and risk of the market and strategies of suppliers. Key players are profiled as well with their market shares in the global market discussed.
Research Objectives
1.To study and analyze the global CRM Software consumption (value) by key regions/countries, product type and application, history data from 2017 to 2021, and forecast to 2027.
2.To understand the structure of CRM Software market by identifying its various subsegments.
3.Focuses on the key global CRM Software manufacturers, to define, describe and analyze the value, market share, market competition landscape, Porter's five forces analysis, SWOT analysis and development plans in next few years.
4.To analyze the CRM Software with respect to individual growth trends, future prospects, and their contribution to the total market.
5.To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
6.To project the consumption of CRM Software submarkets, with respect to key regions (along with their respective key countries).
7.To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
8.To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents
Global CRM Software Market Status and Outlook 2022-2027
Market Study Overview
1.1 Study Objectives
1.2 CRM Software Introduce
1.3 Combined with the Analysis of Macroeconomic Indicators
1.4 Brief Description of Research methods
1.5 Market Breakdown and Data Triangulation
2 Global Trend Summary
2.1 CRM Software Segment by Type
2.1.1 Cloud-based
2.1.2 On-premises
2.2 Market Analysis by Application
2.2.1 Small and Medium Enterprises (SMEs)
2.2.2 Large Enterprises
2.3 Global CRM Software Market Comparison by Regions (2017-2027)
2.3.1 Global CRM Software Market Size (2017-2027)
2.3.2 North America CRM Software Status and Prospect (2017-2027)
2.3.3 Europe CRM Software Status and Prospect (2017-2027)
2.3.4 Asia-pacific CRM Software Status and Prospect (2017-2027)
2.3.5 South America CRM Software Status and Prospect (2017-2027)
2.3.6 Middle East & Africa CRM Software Status and Prospect (2017-2027)
2.5 Coronavirus Disease 2019 (Covid-19): CRM Software Industry Impact
2.5.1 CRM Software Business Impact Assessment - Covid-19
2.5.2 Market Trends and CRM Software Potential Opportunities in the COVID-19 Landscape
2.5.3 Measures / Proposal against Covid-19
3 Competition by Vendors
3.1 Global CRM Software Revenue and Market Share by Vendors (2017-2022)
3.2 Global CRM Software Industry Concentration Ratio (CR5 and HHI)
3.3 Top 5 CRM Software Vendors Market Share
3.4 Top 10 CRM Software Vendors Market Share
3.5 Date of Key Vendors Enter into CRM Software Market
3.6 Key Vendors CRM Software Product Offered
3.7 Mergers & Acquisitions Planning
4 Analysis of CRM Software Industry Key Vendors
4.1 HubSpot
4.1.1 Company Details
4.1.2 Product Introduction, Application and Specification
4.1.3 HubSpot CRM Software Gross Margin, and Revenue (2017-2022)
4.1.4 Main Business Overview
4.1.5 HubSpot News
4.2 Claritysoft
4.2.1 Company Details
4.2.2 Product Introduction, Application and Specification
4.2.3 Claritysoft CRM Software Gross Margin, and Revenue (2017-2022)
4.2.4 Main Business Overview
4.2.5 Claritysoft News
4.3 NetSuite
4.3.1 Company Details
4.3.2 Product Introduction, Application and Specification
4.3.3 NetSuite CRM Software Gross Margin, and Revenue (2017-2022)
4.3.4 Main Business Overview
4.3.5 NetSuite News
4.4 Thryv
4.4.1 Company Details
4.4.2 Product Introduction, Application and Specification
4.4.3 Thryv CRM Software Gross Margin, and Revenue (2017-2022)
4.4.4 Main Business Overview
4.4.5 Thryv News
4.5 Salesforce.com
4.5.1 Company Details
4.5.2 Product Introduction, Application and Specification
4.5.3 Salesforce.com CRM Software Gross Margin, and Revenue (2017-2022)
4.5.4 Main Business Overview
4.5.5 Salesforce.com News
4.6 Zendesk
4.6.1 Company Details
4.6.2 Product Introduction, Application and Specification
4.6.3 Zendesk CRM Software Gross Margin, and Revenue (2017-2022)
4.6.4 Main Business Overview
4.6.5 Zendesk News
4.7 LeadMaster
4.7.1 Company Details
4.7.2 Product Introduction, Application and Specification
4.7.3 LeadMaster CRM Software Gross Margin, and Revenue (2017-2022)
4.7.4 Main Business Overview
4.7.5 LeadMaster News
4.8 amoCRM
4.8.1 Company Details
4.8.2 Product Introduction, Application and Specification
4.8.3 amoCRM CRM Software Gross Margin, and Revenue (2017-2022)
4.8.4 Main Business Overview
4.8.5 amoCRM News
4.9 Lucrativ
4.9.1 Company Details
4.9.2 Product Introduction, Application and Specification
4.9.3 Lucrativ CRM Software Gross Margin, and Revenue (2017-2022)
4.9.4 Main Business Overview
4.9.5 Lucrativ News
4.10 Zoho
4.10.1 Company Details
4.10.2 Product Introduction, Application and Specification
4.10.3 Zoho CRM Software Gross Margin, and Revenue (2017-2022)
4.10.4 Main Business Overview
4.10.5 Zoho News
5 Global CRM Software Market Size Categorized by Regions
5.1 Global CRM Software Revenue and Market Share by Regions
5.2 North America CRM Software Revenue and Growth Rate (2017-2022)
5.3 Europe CRM Software Revenue and Growth Rate (2017-2022)
5.4 Asia-pacific CRM Software Revenue and Growth Rate (2017-2022)
5.5 South America CRM Software Revenue and Growth Rate (2017-2022)
5.6 Middle East & Africa CRM Software Revenue and Growth Rate (2017-2022)
6 North America CRM Software Market Size Categorized by Countries
6.1 North America CRM Software Revenue and Market Share by Countries
6.1.1 North America CRM Software Market Size by Countries (2017-2022)
6.1.2 United States CRM Software Revenue and Growth Rate (2017-2022)
6.1.3 Canada CRM Software Revenue and Growth Rate (2017-2022)
6.1.4 Mexico CRM Software Revenue and Growth Rate (2017-2022)
6.2 North America CRM Software Revenue (Value) by Vendors
6.3 North America CRM Software Revenue and Market Share by Type (2017-2022)
6.4 North America CRM Software Revenue and Market Share by Application (2017-2022)
7 Europe CRM Software Market Size Categorized by Countries
7.1 Europe CRM Software Revenue and Market Share by Countries
7.1.1 Europe CRM Software Market Size by Countries (2017-2022)
7.1.2 Germany CRM Software Revenue and Growth Rate (2017-2022)
7.1.3 UK CRM Software Revenue and Growth Rate (2017-2022)
7.1.4 France CRM Software Revenue and Growth Rate (2017-2022)
7.1.5 Russia CRM Software Revenue and Growth Rate (2017-2022)
7.1.6 Italy CRM Software Revenue and Growth Rate (2017-2022)
7.1.7 Spain CRM Software Revenue and Growth Rate (2017-2022)
7.2 Europe CRM Software Revenue (Value) by Vendors
7.3 Europe CRM Software Revenue and Market Share by Type (2017-2022)
7.4 Europe CRM Software Revenue and Market Share by Application (2017-2022)
8 Asia-pacific CRM Software Market Size Categorized by Countries
8.1 Asia-pacific CRM Software Revenue and Market Share by Countries
8.1.1 Asia-pacific CRM Software Market Size by Countries (2017-2022)
8.1.2 China CRM Software Revenue and Growth Rate (2017-2022)
8.1.3 South Korea CRM Software Revenue and Growth Rate (2017-2022)
8.1.4 Japan CRM Software Revenue and Growth Rate (2017-2022)
8.1.5 Australia CRM Software Revenue and Growth Rate (2017-2022)
8.1.6 India CRM Software Revenue and Growth Rate (2017-2022)
8.1.7 Southeast Asia CRM Software Revenue and Growth Rate (2017-2022)
8.2 Asia-pacific CRM Software Revenue (Value) by Vendors
8.3 Asia-pacific CRM Software Revenue and Market Share by Type (2017-2022)
8.4 Asia-pacific CRM Software Revenue and Market Share by Application (2017-2022)
9 South America CRM Software Market Size Categorized by Countries
9.1 South America CRM Software Revenue and Market Share by Countries
9.1.1 South America CRM Software Market Size by Countries (2017-2022)
9.1.2 Brazil CRM Software Revenue and Growth Rate (2017-2022)
9.1.3 Chile CRM Software Revenue and Growth Rate (2017-2022)
9.2 South America CRM Software Revenue and Market Share by Type (2017-2022)
9.3 South America CRM Software Revenue and Market Share by Application (2017-2022)
10 Middle East and Africa CRM Software Market Size Categorized by Countries
10.1 Middle East and Africa CRM Software Revenue and Market Share by Countries
10.1.1 Middle East and Africa CRM Software Market Size by Countries (2017-2022)
10.1.2 GCC Countries CRM Software Revenue and Growth Rate (2017-2022)
10.1.3 Turkey CRM Software Revenue and Growth Rate (2017-2022)
10.1.4 Egypt CRM Software Revenue and Growth Rate (2017-2022)
10.1.5 South Africa CRM Software Revenue and Growth Rate (2017-2022)
10.2 Middle East and Africa CRM Software Revenue and Market Share by Type
10.3 Middle East and Africa CRM Software Revenue Market Share by Application (2017-2022)
11 Global CRM Software Market Segment by Type
11.1 Global CRM Software Revenue and Market Share by Type (2017-2022)
11.2 Cloud-based Revenue Growth Rate and Price
11.3 On-premises Revenue Growth Rate and Price
12 Global CRM Software Market Segment by Application
12.1 Global CRM Software Revenue Market Share by Application (2017-2022)
12.2 Small and Medium Enterprises (SMEs) Revenue Growth Rate (2017-2022)
12.3 Large Enterprises Revenue Growth Rate (2017-2022)
13 Global CRM Software Market Forecast
13.1 Global CRM Software Revenue and Growth Rate (2022-2027)
13.2 CRM Software Market Forecast by Regions (2022-2027)
13.2.1 North America CRM Software Market Forecast (2022-2027)
13.2.2 Europe CRM Software Market Forecast (2022-2027)
13.2.3 Asia-Pacific CRM Software Market Forecast (2022-2027)
13.2.4 South America CRM Software Market Forecast (2022-2027)
13.2.5 Middle East & Africa CRM Software Market Forecast (2022-2027)
13.3 CRM Software Market Forecast by Type (2022-2027)
13.3.1 Global CRM Software Revenue Forecast by Type (2022-2027)
13.3.2 Global CRM Software Market Share Forecast by Type (2022-2027)
13.4 CRM Software Market Forecast by Application (2022-2027)
13.4.1 Global CRM Software Revenue Forecast by Application (2022-2027)
14 Market Analysis
14.1.1 Market overview
14.1.2 Market Opportunities
14.1.3 Market Risk
14.1.4 Market Driving Force
14.1.5 Porter's Five Forces Analysis
14.1.6 SWOT Analysis
15 Downstream Market Analysis
15.1 Macro Analysis of Down Markets
15.2 Key Players in Down Markets
16 Research Findings and Conclusion
List of Tables and Figures
Figure Product Picture CRM Software
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Figure Part of Our External Database
Figure Key Executives Interviewed
Table Global CRM Software Market Size (Million US$) by Type
Figure Global Market Share of CRM Software by Type in 2021
Figure Cloud-based Picture
Figure On-premises Picture
Table Global CRM Software Market Size (Million US$) by Application
Figure Global CRM Software Market Share by Application in 2021
Figure Small and Medium Enterprises (SMEs) Picture
Figure Large Enterprises Picture
Table Global CRM Software Comparison by Regions (M USD) 2017-2027
Figure Global CRM Software Market Size (Million US$) (2017-2027)
Figure North America CRM Software Revenue (Million US$) Growth Rate (2017-2027)
Figure Europe CRM Software Revenue (Million US$) Growth Rate (2017-2027)
Figure Asia-pacific CRM Software Revenue (Million US$) Growth Rate (2017-2027)
Figure South America CRM Software Revenue (Million US$) Growth Rate (2017-2027)
Figure Middle East & Africa CRM Software Revenue (Million US$) Growth Rate (2017-2027)
Table Business Impact Assessment - Covid-19
Table Market Trends and CRM Software Potential Opportunities in the COVID-19 Landscape
Table Measures / Proposal against Covid-19
Table Global CRM Software Revenue by Vendors (2017-2022)
Figure Global CRM Software Revenue Market Share by Vendors in 2021
Table Global CRM Software Vendors Market Concentration Ratio (CR5 and HHI)
Figure Top 5 CRM Software Vendors (Revenue) Market Share in 2021
Figure Top 10 CRM Software Vendors (Revenue) Market Share in 2021
Table Date of Key Vendors Enter into CRM Software Market
Table Key Vendors CRM Software Product Type
Table HubSpot Company Profile
Table CRM Software Product Introduction, Application and Specification of HubSpot
Table CRM Software Revenue (M USD) and Gross Margin of HubSpot 2017-2022
Table HubSpot Main Business
Table HubSpot Recent Development
Table Claritysoft Company Profile
Table CRM Software Product Introduction, Application and Specification of Claritysoft
Table CRM Software Revenue (M USD) and Gross Margin of Claritysoft 2017-2022
Table Claritysoft Main Business
Table Claritysoft Recent Development
Table Claritysoft Company Profile
Table CRM Software Product Introduction, Application and Specification of Claritysoft
Table CRM Software Revenue (M USD) and Gross Margin of Claritysoft 2017-2022
Table Claritysoft Main Business
Table Claritysoft Recent Development
Table NetSuite Company Profile
Table CRM Software Product Introduction, Application and Specification of NetSuite
Table CRM Software Revenue (M USD) and Gross Margin of NetSuite 2017-2022
Table NetSuite Main Business
Table NetSuite Recent Development
Table Thryv Company Profile
Table CRM Software Product Introduction, Application and Specification of Thryv
Table CRM Software Revenue (M USD) and Gross Margin of Thryv 2017-2022
Table Thryv Main Business
Table Thryv Recent Development
Table Salesforce.com Company Profile
Table CRM Software Product Introduction, Application and Specification of Salesforce.com
Table CRM Software Revenue (M USD) and Gross Margin of Salesforce.com 2017-2022
Table Salesforce.com Main Business
Table Salesforce.com Recent Development
Table Zendesk Company Profile
Table CRM Software Product Introduction, Application and Specification of Zendesk
Table CRM Software Revenue (M USD) and Gross Margin of Zendesk 2017-2022
Table Zendesk Main Business
Table Zendesk Recent Development
Table LeadMaster Company Profile
Table CRM Software Product Introduction, Application and Specification of LeadMaster
Table CRM Software Revenue (M USD) and Gross Margin of LeadMaster 2017-2022
Table LeadMaster Main Business
Table LeadMaster Recent Development
Table amoCRM Company Profile
Table CRM Software Product Introduction, Application and Specification of amoCRM
Table CRM Software Revenue (M USD) and Gross Margin of amoCRM 2017-2022
Table amoCRM Main Business
Table amoCRM Recent Development
Table Lucrativ Company Profile
Table CRM Software Product Introduction, Application and Specification of Lucrativ
Table CRM Software Revenue (M USD) and Gross Margin of Lucrativ 2017-2022
Table Lucrativ Main Business
Table Lucrativ Recent Development
Table Zoho Company Profile
Table CRM Software Product Introduction, Application and Specification of Zoho
Table CRM Software Revenue (M USD) and Gross Margin of Zoho 2017-2022
Table Zoho Main Business
Table Zoho Recent Development
Table Mergers & Acquisitions Planning
Figure Global CRM Software Revenue and Growth Rate (2017-2022)
Figure Global CRM Software Revenue by Regions (2017-2022)
Figure Global CRM Software Revenue Market Share by Regions in 2021
Figure North America CRM Software Revenue and Growth Rate (2017-2022)
Figure Europe CRM Software Revenue and Growth Rate (2017-2022)
Figure Asia-pacific CRM Software Revenue and Growth Rate (2017-2022)
Figure South America CRM Software Revenue and Growth Rate (2017-2022)
Figure Middle East & Africa CRM Software Revenue and Growth Rate (2017-2022)
Figure North America CRM Software Revenue and Growth Rate (2017-2022)
Table North America CRM Software Market Size by Countries (2017-2022)
Table North America CRM Software Market Share by Countries (2017-2022)
Figure North America CRM Software Market Share by Countries in 2021
Figure United States CRM Software Revenue and Growth Rate (2017-2022)
Figure Canada CRM Software Revenue and Growth Rate (2017-2022)
Figure Mexico CRM Software Revenue and Growth Rate (2017-2022)
Table North America CRM Software Revenue by Vendors (2021)
Figure North America CRM Software Revenue Market Share by Vendors in 2021
Table North America CRM Software Revenue by Type (2017-2022)
Table North America CRM Software Share by Type (2017-2022)
Table North America CRM Software Revenue by Application (2017-2022)
Table North America CRM Software Revenue Share by Application (2017-2022)
Figure Europe CRM Software Revenue and Growth Rate (2017-2022)
Table Europe CRM Software Market Size by Countries (2017-2022)
Table Europe CRM Software Revenue Market Share by Countries (2017-2022)
Figure Europe CRM Software Revenue Market Share by Countries in 2021
Figure Germany CRM Software Revenue and Growth Rate (2017-2022)
Figure UK CRM Software Revenue and Growth Rate (2017-2022)
Figure France CRM Software Revenue and Growth Rate (2017-2022)
Figure Russia CRM Software Revenue and Growth Rate (2017-2022)
Figure Italy CRM Software Revenue and Growth Rate (2017-2022)
Figure Spain CRM Software Revenue and Growth Rate (2017-2022)
Table Europe CRM Software Revenue by Vendors (2021)
Figure Europe CRM Software Revenue Market Share by Vendors in 2021
Table Europe CRM Software Revenue by Type (2017-2022)
Table Europe CRM Software Revenue Share by Type (2017-2022)
Table Europe CRM Software Revenue by Application (2017-2022)
Table Europe CRM Software Revenue Share by Application (2017-2022)
Figure Asia-pacific CRM Software Revenue and Growth Rate (2017-2022)
Table Asia-pacific CRM Software Market Size by Countries (2017-2022)
Table Asia-pacific CRM Software Revenue Market Share by Countries (2017-2022)
Figure Asia-pacific CRM Software Revenue Market Share by Countries in 2021
Figure China CRM Software Revenue and Growth Rate (2017-2022)
Figure South Korea CRM Software Revenue and Growth Rate (2017-2022)
Figure Japan CRM Software Revenue and Growth Rate (2017-2022)
Figure Australia CRM Software Revenue and Growth Rate (2017-2022)
Figure India CRM Software Revenue and Growth Rate (2017-2022)
Figure Southeast Asia CRM Software Revenue and Growth Rate (2017-2022)
Table Asia-pacific CRM Software Revenue by Vendors (2021)
Figure Asia-pacific CRM Software Revenue Market Share by Vendors in 2021
Table Asia-pacific CRM Software Revenue by Type (2017-2022)
Table Asia-pacific CRM Software Revenue Share by Type (2017-2022)
Table Asia-pacific CRM Software Revenue by Application (2017-2022)
Table Asia-pacific CRM Software Revenue Share by Application (2017-2022)
Figure South America CRM Software Revenue and Growth Rate (2017-2022)
Table South America CRM Software Revenue Market Size by Countries (2017-2022)
Table South America CRM Software Revenue Market Share by Countries (2017-2022)
Figure South America CRM Software Revenue Market Share by Countries in 2019
Figure Brazil CRM Software Revenue and Growth Rate (2017-2022)
Figure Chile CRM Software Revenue and Growth Rate (2017-2022)
Table South America CRM Software Revenue s by Type (2017-2022)
Table South America CRM Software Revenue Share by Type (2017-2022)
Table South America CRM Software Revenue by Application (2017-2022)
Table South America CRM Software Revenue Share by Application (2017-2022)
Figure Middle East and Africa CRM Software Revenue and Growth Rate (2017-2022)
Table Middle East and Africa CRM Software Market Size by Countries (2017-2022)
Table Middle East and Africa CRM Software Sales Market Share by Countries (2017-2022)
Figure Middle East and Africa CRM Software Sales Market Share by Countries in 2019
Figure GCC Countries CRM Software Revenue and Growth Rate (2017-2022)
Figure Turkey CRM Software Revenue and Growth Rate (2017-2022)
Figure Egypt CRM Software Revenue and Growth Rate (2017-2022)
Figure South Africa CRM Software Revenue and Growth Rate (2017-2022)
Table Middle East and Africa CRM Software Revenue by Type (2017-2022)
Table Middle East and Africa CRM Software Revenue Share by Type (2017-2022)
Table Middle East and Africa CRM Software Revenue by Application (2017-2022)
Table Middle East and Africa CRM Software Revenue Share by Application (2017-2022)
Table Global CRM Software Revenue by Type (2017-2022)
Table Global CRM Software Revenue Market Share by Type (2017-2022)
Figure Global CRM Software Revenue Market Share by Type in 2019
Figure Global Cloud-based Revenue and Growth Rate (2017-2022)
Figure Global On-premises Revenue and Growth Rate (2017-2022)
Table Global CRM Software Revenue by Application (2017-2022)
Table Global CRM Software Revenue Market Share by Application (2017-2022)
Figure Global CRM Software Revenue Market Share by Application in 2021
Figure Global Small and Medium Enterprises (SMEs) Revenue Growth Rate (2017-2022)
Figure Global Large Enterprises Revenue Growth Rate (2017-2022)
Figure Global CRM Software Revenue and Growth Rate (2022-2027)
Table Global CRM Software Revenue Forecast by Regions (2022-2027)
Table Global CRM Software Market Share Forecast by Regions (2022-2027)
Figure North America Revenue CRM Software Market Forecast (2022-2027)
Figure Europe Revenue CRM Software Market Forecast (2022-2027)
Figure Asia-Pacific Revenue CRM Software Market Forecast (2022-2027)
Figure South America Revenue CRM Software Market Forecast (2022-2027)
Figure Middle East & Africa Revenue CRM Software Market Forecast (2022-2027)
Table Global CRM Software Revenue Forecast by Type (2022-2027)
Table Global CRM Software Market Share Forecast by Type (2022-2027)
Table Global CRM Software Revenue Forecast by Application (2022-2027)
Table Global CRM Software Market Share Forecast by Application (2022-2027)
Table Market Opportunities in Next Few Years
Table Market Risks Analysis
Table Market Drivers
Figure Porter's Five Forces Analysis
Table Macro Analysis of Down Markets
Table Key Players in Down Markets
Table Key Players of Downstream Markets
Figure Author List
HubSpot
Claritysoft
NetSuite
Thryv
Salesforce.com
Zendesk
LeadMaster
amoCRM
Lucrativ
Zoho
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