Global SaaS Customer Relationship Management Market Status and Forecast 2021-2027

Code: RW00014238024
GRD Survey
May-2021
Technology, Media, & Telecommunications
117 Pages

Covid-19 has impacted the supply and demand status for many industries along the supply chain. In this report a comprehensive analysis of current global SaaS Customer Relationship Management (CRM) market in terms of demand and supply environment is provided, as well as price trend currently and in the next few years. Global leading players are profiled with their revenue, market share, profit margin, major product portfolio and SWOT analysis. This report also includes global and regional market size and forecast, major product development trend and typical downstream segment scenario, under the context of market drivers and inhibitors analysis. According to this survey, the global SaaS Customer Relationship Management (CRM) market is estimated to have reached $ xx million in 2020, and projected to grow at a CAGR of xx% to $ xx million in 2027.

Segmented by Category
Operational CRM system

Analytical CRM systems

Collaborative CRM systems

Segmented by End User/Segment
Retail

BFSI - Banking, financial services, and insurance

Manufacturing

Telecom and IT

Healthcare

Other

Segmented by Country
North America
United States
Canada
Mexico
Europe
Germany
France
UK
Italy
Russia
Spain
Asia Pacific
China
Japan
Korea
Southeast Asia
India
Australasia
Central & South America
Brazil
Argentina
Colombia
Middle East & Africa
Iran
Israel
Turkey
South Africa
Saudi Arabia

Key manufacturers included in this survey
SAP SE

Salesforce.com Inc.

Oracle Corp.

Microsoft Corp.

Adobe Inc.

Table of Contents

1 Product Introduction and Overview
1.1 Product Definition
1.2 Product Specification
1.3 Global Market Overview
1.3.1 Global SaaS Customer Relationship Management (CRM) Market Status and Forecast (2016-2027)
1.3.2 Global SaaS Customer Relationship Management (CRM) Sales Value CAGR by Region
1.4 Market Drivers, Inhibitors
1.4.1 Market Drivers
1.4.2 Market Inhibitors
1.4.3 COVID-19 Impact Analysis
2 Global SaaS Customer Relationship Management (CRM) Supply by Company
2.1 Global SaaS Customer Relationship Management (CRM) Sales Value by Company
2.2 SaaS Customer Relationship Management (CRM) Sales Area of Main Manufacturers
2.3 Trend of Concentration Rate
3 Global and Regional SaaS Customer Relationship Management (CRM) Market Status by Category
3.1 SaaS Customer Relationship Management (CRM) Category Introduction
3.1.1 Operational CRM system

3.1.2 Analytical CRM systems

3.1.3 Collaborative CRM systems
3.2 Global SaaS Customer Relationship Management (CRM) Market by Category
3.3 North America: by Category
3.4 Europe: by Category
3.5 Asia Pacific: by Category
3.6 Central & South America: by Category
3.7 Middle East & Africa: by Category
4 Global and Regional SaaS Customer Relationship Management (CRM) Market Status by End User/Segment
4.1 SaaS Customer Relationship Management (CRM) Segment by End User/Segment
4.1.1 Retail

4.1.2 BFSI - Banking, financial services, and insurance

4.1.3 Manufacturing

4.1.4 Telecom and IT

4.1.5 Healthcare

4.1.6 Other
4.2 Global SaaS Customer Relationship Management (CRM) Market by End User/Segment
4.3 North America: by End User/Segment
4.4 Europe: by End User/Segment
4.5 Asia Pacific: by End User/Segment
4.6 Central & South America: by End User/Segment
4.7 Middle East & Africa: by End User/Segment
5 Global SaaS Customer Relationship Management (CRM) Market Status by Region
5.1 Global SaaS Customer Relationship Management (CRM) Market by Region
5.2 North America SaaS Customer Relationship Management (CRM) Market Status
5.3 Europe SaaS Customer Relationship Management (CRM) Market Status
5.4 Asia Pacific SaaS Customer Relationship Management (CRM) Market Status
5.5 Central & South America SaaS Customer Relationship Management (CRM) Market Status
5.6 Middle East & Africa SaaS Customer Relationship Management (CRM) Market Status
6 North America SaaS Customer Relationship Management (CRM) Market Status
6.1 North America SaaS Customer Relationship Management (CRM) Market by Country
6.2 United States
6.3 Canada
6.4 Mexico
7 Europe SaaS Customer Relationship Management (CRM) Market Status
7.1 Europe SaaS Customer Relationship Management (CRM) Market by Country
7.2 Germany
7.3 France
7.4 UK
7.5 Italy
7.6 Russia
7.7 Spain
8 Asia Pacific SaaS Customer Relationship Management (CRM) Market Status
8.1 Asia Pacific SaaS Customer Relationship Management (CRM) Market by Country
8.2 China
8.3 Japan
8.4 Korea
8.5 Southeast Asia
8.6 India
8.7 Australasia
9 Central & South America SaaS Customer Relationship Management (CRM) Market Status
9.1 Central & South America SaaS Customer Relationship Management (CRM) Market by Country
9.2 Brazil
9.3 Argentina
9.4 Colombia
10 Middle East & Africa SaaS Customer Relationship Management (CRM) Market Status
10.1 Middle East & Africa SaaS Customer Relationship Management (CRM) Market by Country
10.2 Iran
10.3 Israel
10.4 Turkey
10.5 South Africa
10.8 Saudi Arabia
11 Major Downstream Customers Analysis
11.1 Customer One Analysis
11.2 Customer Two Analysis
11.3 Customer Three Analysis
11.4 Customer Four Analysis
12 Global SaaS Customer Relationship Management (CRM) Market Forecast by Category and by End User/Segment
12.1 Global SaaS Customer Relationship Management (CRM) Sales Value Forecast (2022-2027)
12.2 Global SaaS Customer Relationship Management (CRM) Forecast by Category
12.3 Global SaaS Customer Relationship Management (CRM) Forecast by End User/Segment
13 Global SaaS Customer Relationship Management (CRM) Market Forecast by Region/Country
13.1 Global SaaS Customer Relationship Management (CRM) Market Forecast by Region (2022-2027)
13.2 North America Market Forecast
13.3 Europe Market Forecast
13.4 Asia Pacific Market Forecast
13.5 Central & South America Market Forecast
13.6 Middle East & Africa Market Forecast
14 Key Participants Company Information
14.1 SAP SE

14.1.1 Company Information
14.1.2 SaaS Customer Relationship Management (CRM) Product Introduction
14.1.3 SAP SE
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
14.1.4 SWOT Analysis
14.2 Salesforce.com Inc.

14.2.1 Company Information
14.2.2 SaaS Customer Relationship Management (CRM) Product Introduction
14.2.3 Salesforce.com Inc.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
14.2.4 SWOT Analysis
14.3 Oracle Corp.

14.3.1 Company Information
14.3.2 SaaS Customer Relationship Management (CRM) Product Introduction
14.3.3 Oracle Corp.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
14.3.4 SWOT Analysis
14.4 Microsoft Corp.

14.4.1 Company Information
14.4.2 SaaS Customer Relationship Management (CRM) Product Introduction
14.4.3 Microsoft Corp.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
14.4.4 SWOT Analysis
14.5 Adobe Inc.

14.5.1 Company Information
14.5.2 SaaS Customer Relationship Management (CRM) Product Introduction
14.5.3 Adobe Inc.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
14.5.4 SWOT Analysis

15 Conclusion
16 Methodology

List of Tables

Table Global SaaS Customer Relationship Management (CRM) Sales Value (Million USD) and CAGR by Region (2016-2027)
Table Global SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Company (2019-2021)
Table Global SaaS Customer Relationship Management (CRM) Sales Value Market Share by Company (2019-2021)
Table Main Manufacturers SaaS Customer Relationship Management (CRM) Sales Area
Table SaaS Customer Relationship Management (CRM) Market Concentration (Top 3, Top 5) (2019-2021)
Table Global SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Category (2016-2021)
Table Global SaaS Customer Relationship Management (CRM) Sals Value Market Share by Category (2016-2021)
Table North America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Category (2016-2021)
Table North America SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category (2016-2021)
Table Europe SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Category (2016-2021)
Table Europe SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category (2016-2021)
Table Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Category (2016-2021)
Table Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category (2016-2021)
Table Central & South America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Category (2016-2021)
Table Central & South America Pacific SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category (2016-2021)
Table Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Category (2016-2021)
Table Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category (2016-2021)
Table Global SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by End User/Segment (2016-2021)
Table Global SaaS Customer Relationship Management (CRM) Value Market Share by End User/Segment (2016-2021)
Table North America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by End User/Segment (2016-2021)
Table North America SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment (2016-2021)
Table Europe SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by End User/Segment (2016-2021)
Table Europe SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment (2016-2021)
Table Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by End User/Segment (2016-2021)
Table Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment (2016-2021)
Table Central & South America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by End User/Segment (2016-2021)
Table Central & South America Pacific SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment (2016-2021)
Table Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by End User/Segment (2016-2021)
Table Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment (2016-2021)
Table Global SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Region (2016-2021)
Table Global SaaS Customer Relationship Management (CRM) Value Market Share by Region (2016-2021)
Table North America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Country (2016-2021)
Table North America SaaS Customer Relationship Management (CRM) Value Market Share by Country (2016-2021)
Table Europe SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Country (2016-2021)
Table Europe SaaS Customer Relationship Management (CRM) Value Market Share by Country (2016-2021)
Table Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Country (2016-2021)
Table Asia Pacific SaaS Customer Relationship Management (CRM) Value Market Share by Country (2016-2021)
Table Central & South America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Country (2016-2021)
Table Central & South America SaaS Customer Relationship Management (CRM) Value Market Share by Country (2016-2021)
Table Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value (Million USD) by Country (2016-2021)
Table Middle East & Africa SaaS Customer Relationship Management (CRM) Value Market Share by Country (2016-2021)
Table Global SaaS Customer Relationship Management (CRM) Value (Million USD) Forecast by Category (2022-2027)
Table Global SaaS Customer Relationship Management (CRM) Value Market Share Forecast by Category (2022-2027)
Table Global SaaS Customer Relationship Management (CRM) Value (Million USD) Forecast by End User/Segment (2022-2027)
Table Global SaaS Customer Relationship Management (CRM) Value Market Share Forecast by End User/Segment (2022-2027)
Table Global SaaS Customer Relationship Management (CRM) Value (Million USD) Forecast by Region (2022-2027)
Table Global SaaS Customer Relationship Management (CRM) Value Market Share Forecast by Region (2022-2027)
Table SAP SE
Company Information
Table SAP SE
Product Introduction
Table SAP SE
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
Table Salesforce.com Inc.
Company Information
Table Salesforce.com Inc.
Product Introduction
Table Salesforce.com Inc.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
Table Oracle Corp.
Company Information
Table Oracle Corp.
Product Introduction
Table Oracle Corp.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
Table Microsoft Corp.
Company Information
Table Microsoft Corp.
Product Introduction
Table Microsoft Corp.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)
Table Adobe Inc.
Company Information
Table Adobe Inc.
Product Introduction
Table Adobe Inc.
SaaS Customer Relationship Management (CRM) Sales Value, Gross Margin and Global Share (2019-2021)

List of Figures

Figure SaaS Customer Relationship Management (CRM) Picture
Figure Global SaaS Customer Relationship Management (CRM) Sales Value (Million USD) and Growth Rate (2016-2027)
Figure Global SaaS Customer Relationship Management (CRM) Sales Value CAGR (2020-2027) by Region
Figure Global SaaS Customer Relationship Management (CRM) Sales Value Market Share by Company, 2020
Figure Product Picture of Operational CRM system

Figure Product Picture of Analytical CRM systems

Figure Product Picture of Collaborative CRM systems
Figure Global SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category, 2020
Figure North America SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category, 2020
Figure Europe SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category, 2020
Figure Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category, 2020
Figure Central & South America SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category, 2020
Figure Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value Market Share by Category, 2020
Figure SaaS Customer Relationship Management (CRM) in Retail

Figure Global SaaS Customer Relationship Management (CRM) Market: Retail
(2016-2021)
Figure SaaS Customer Relationship Management (CRM) in BFSI - Banking, financial services, and insurance

Figure Global SaaS Customer Relationship Management (CRM) Market: BFSI - Banking, financial services, and insurance
(2016-2021)
Figure SaaS Customer Relationship Management (CRM) in Manufacturing

Figure Global SaaS Customer Relationship Management (CRM) Market: Manufacturing
(2016-2021)
Figure SaaS Customer Relationship Management (CRM) in Telecom and IT

Figure Global SaaS Customer Relationship Management (CRM) Market: Telecom and IT
(2016-2021)
Figure SaaS Customer Relationship Management (CRM) in Healthcare

Figure Global SaaS Customer Relationship Management (CRM) Market: Healthcare
(2016-2021)
Figure SaaS Customer Relationship Management (CRM) in Other
Figure Global SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment, 2020
Figure North America SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment, 2020
Figure Europe SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment, 2020
Figure Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment, 2020
Figure Central & South America SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment, 2020
Figure Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value Market Share by End User/Segment, 2020
Figure Global SaaS Customer Relationship Management (CRM) Sales Value Market Share by Region (2016-2021)
Figure North America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)
Figure Europe SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)
Figure Asia Pacific SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)
Figure Central & South America SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)
Figure Middle East & Africa SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)
Figure North America SaaS Customer Relationship Management (CRM) Sales Value Market Share by Country, 2020
Figure United States SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)
Figure Canada SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)
Figure Mexico SaaS Customer Relationship Management (CRM) Sales Value (Million USD) Status (2016-2021)

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