IT Help Desk Software Market - Global Outlook and Forecast 2021-2027

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 IT Help Desk Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global IT Help Desk Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global IT Help Desk Software Overall Market Size
2.1 Global IT Help Desk Software Market Size: 2021 VS 2027
2.2 Global IT Help Desk Software Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top IT Help Desk Software Players in Global Market
3.2 Top Global IT Help Desk Software Companies Ranked by Revenue
3.3 Global IT Help Desk Software Revenue by Companies
3.4 Top 3 and Top 5 IT Help Desk Software Companies in Global Market, by Revenue in 2020
3.5 Global Companies IT Help Desk Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 IT Help Desk Software Players in Global Market
3.6.1 List of Global Tier 1 IT Help Desk Software Companies
3.6.2 List of Global Tier 2 and Tier 3 IT Help Desk Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global IT Help Desk Software Market Size Markets, 2021 & 2027
4.1.2 Cloud based
4.1.3 On Premise
4.2 By Type - Global IT Help Desk Software Revenue & Forecasts
4.2.1 By Type - Global IT Help Desk Software Revenue, 2016-2021
4.2.2 By Type - Global IT Help Desk Software Revenue, 2022-2027
4.2.3 By Type - Global IT Help Desk Software Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global IT Help Desk Software Market Size, 2021 & 2027
5.1.2 SMBs
5.1.3 Large Enterprises
5.2 By Application - Global IT Help Desk Software Revenue & Forecasts
5.2.1 By Application - Global IT Help Desk Software Revenue, 2016-2021
5.2.2 By Application - Global IT Help Desk Software Revenue, 2022-2027
5.2.3 By Application - Global IT Help Desk Software Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global IT Help Desk Software Market Size, 2021 & 2027
6.2 By Region - Global IT Help Desk Software Revenue & Forecasts
6.2.1 By Region - Global IT Help Desk Software Revenue, 2016-2021
6.2.2 By Region - Global IT Help Desk Software Revenue, 2022-2027
6.2.3 By Region - Global IT Help Desk Software Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America IT Help Desk Software Revenue, 2016-2027
6.3.2 US IT Help Desk Software Market Size, 2016-2027
6.3.3 Canada IT Help Desk Software Market Size, 2016-2027
6.3.4 Mexico IT Help Desk Software Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe IT Help Desk Software Revenue, 2016-2027
6.4.2 Germany IT Help Desk Software Market Size, 2016-2027
6.4.3 France IT Help Desk Software Market Size, 2016-2027
6.4.4 U.K. IT Help Desk Software Market Size, 2016-2027
6.4.5 Italy IT Help Desk Software Market Size, 2016-2027
6.4.6 Russia IT Help Desk Software Market Size, 2016-2027
6.4.7 Nordic Countries IT Help Desk Software Market Size, 2016-2027
6.4.8 Benelux IT Help Desk Software Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia IT Help Desk Software Revenue, 2016-2027
6.5.2 China IT Help Desk Software Market Size, 2016-2027
6.5.3 Japan IT Help Desk Software Market Size, 2016-2027
6.5.4 South Korea IT Help Desk Software Market Size, 2016-2027
6.5.5 Southeast Asia IT Help Desk Software Market Size, 2016-2027
6.5.6 India IT Help Desk Software Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America IT Help Desk Software Revenue, 2016-2027
6.6.2 Brazil IT Help Desk Software Market Size, 2016-2027
6.6.3 Argentina IT Help Desk Software Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa IT Help Desk Software Revenue, 2016-2027
6.7.2 Turkey IT Help Desk Software Market Size, 2016-2027
6.7.3 Israel IT Help Desk Software Market Size, 2016-2027
6.7.4 Saudi Arabia IT Help Desk Software Market Size, 2016-2027
6.7.5 UAE IT Help Desk Software Market Size, 2016-2027
7 Players Profiles
7.1 Freshdesk
7.1.1 Freshdesk Corporate Summary
7.1.2 Freshdesk Business Overview
7.1.3 Freshdesk IT Help Desk Software Major Product Offerings
7.1.4 Freshdesk IT Help Desk Software Revenue in Global (2016-2021)
7.1.5 Freshdesk Key News
7.2 Zendesk
7.2.1 Zendesk Corporate Summary
7.2.2 Zendesk Business Overview
7.2.3 Zendesk IT Help Desk Software Major Product Offerings
7.2.4 Zendesk IT Help Desk Software Revenue in Global (2016-2021)
7.2.5 Zendesk Key News
7.3 Freshservice
7.3.1 Freshservice Corporate Summary
7.3.2 Freshservice Business Overview
7.3.3 Freshservice IT Help Desk Software Major Product Offerings
7.3.4 Freshservice IT Help Desk Software Revenue in Global (2016-2021)
7.3.5 Freshservice Key News
7.4 LiveAgent
7.4.1 LiveAgent Corporate Summary
7.4.2 LiveAgent Business Overview
7.4.3 LiveAgent IT Help Desk Software Major Product Offerings
7.4.4 LiveAgent IT Help Desk Software Revenue in Global (2016-2021)
7.4.5 LiveAgent Key News
7.5 Samanage
7.5.1 Samanage Corporate Summary
7.5.2 Samanage Business Overview
7.5.3 Samanage IT Help Desk Software Major Product Offerings
7.5.4 Samanage IT Help Desk Software Revenue in Global (2016-2021)
7.5.5 Samanage Key News
7.6 Front
7.6.1 Front Corporate Summary
7.6.2 Front Business Overview
7.6.3 Front IT Help Desk Software Major Product Offerings
7.6.4 Front IT Help Desk Software Revenue in Global (2016-2021)
7.6.5 Front Key News
7.7 AzureDesk
7.7.1 AzureDesk Corporate Summary
7.7.2 AzureDesk Business Overview
7.7.3 AzureDesk IT Help Desk Software Major Product Offerings
7.4.4 AzureDesk IT Help Desk Software Revenue in Global (2016-2021)
7.7.5 AzureDesk Key News
7.8 ManageEngine ServiceDesk
7.8.1 ManageEngine ServiceDesk Corporate Summary
7.8.2 ManageEngine ServiceDesk Business Overview
7.8.3 ManageEngine ServiceDesk IT Help Desk Software Major Product Offerings
7.8.4 ManageEngine ServiceDesk IT Help Desk Software Revenue in Global (2016-2021)
7.8.5 ManageEngine ServiceDesk Key News
7.9 Techinline FixMe.IT
7.9.1 Techinline FixMe.IT Corporate Summary
7.9.2 Techinline FixMe.IT Business Overview
7.9.3 Techinline FixMe.IT IT Help Desk Software Major Product Offerings
7.9.4 Techinline FixMe.IT IT Help Desk Software Revenue in Global (2016-2021)
7.9.5 Techinline FixMe.IT Key News
7.10 Nectar Desk
7.10.1 Nectar Desk Corporate Summary
7.10.2 Nectar Desk Business Overview
7.10.3 Nectar Desk IT Help Desk Software Major Product Offerings
7.10.4 Nectar Desk IT Help Desk Software Revenue in Global (2016-2021)
7.10.5 Nectar Desk Key News
7.11 TeamSupport
7.11.1 TeamSupport Corporate Summary
7.11.2 TeamSupport Business Overview
7.11.3 TeamSupport IT Help Desk Software Major Product Offerings
7.11.4 TeamSupport IT Help Desk Software Revenue in Global (2016-2021)
7.11.5 TeamSupport Key News
7.12 Vision Helpdesk
7.12.1 Vision Helpdesk Corporate Summary
7.12.2 Vision Helpdesk Business Overview
7.12.3 Vision Helpdesk IT Help Desk Software Major Product Offerings
7.12.4 Vision Helpdesk IT Help Desk Software Revenue in Global (2016-2021)
7.12.5 Vision Helpdesk Key News
7.13 JIRA Service Desk
7.13.1 JIRA Service Desk Corporate Summary
7.13.2 JIRA Service Desk Business Overview
7.13.3 JIRA Service Desk IT Help Desk Software Major Product Offerings
7.13.4 JIRA Service Desk IT Help Desk Software Revenue in Global (2016-2021)
7.13.5 JIRA Service Desk Key News
7.14 xSellco
7.14.1 xSellco Corporate Summary
7.14.2 xSellco Business Overview
7.14.3 xSellco IT Help Desk Software Major Product Offerings
7.14.4 xSellco IT Help Desk Software Revenue in Global (2016-2021)
7.14.5 xSellco Key News
7.15 LiveChat
7.15.1 LiveChat Corporate Summary
7.15.2 LiveChat Business Overview
7.15.3 LiveChat IT Help Desk Software Major Product Offerings
7.15.4 LiveChat IT Help Desk Software Revenue in Global (2016-2021)
7.15.5 LiveChat Key News
7.16 MSP Anywhere
7.16.1 MSP Anywhere Corporate Summary
7.16.2 MSP Anywhere Business Overview
7.16.3 MSP Anywhere IT Help Desk Software Major Product Offerings
7.16.4 MSP Anywhere IT Help Desk Software Revenue in Global (2016-2021)
7.16.5 MSP Anywhere Key News
7.17 Dixa
7.17.1 Dixa Corporate Summary
7.17.2 Dixa Business Overview
7.17.3 Dixa IT Help Desk Software Major Product Offerings
7.17.4 Dixa IT Help Desk Software Revenue in Global (2016-2021)
7.17.5 Dixa Key News
7.18 NABD
7.18.1 NABD Corporate Summary
7.18.2 NABD Business Overview
7.18.3 NABD IT Help Desk Software Major Product Offerings
7.18.4 NABD IT Help Desk Software Revenue in Global (2016-2021)
7.18.5 NABD Key News
7.19 DiamanteDesk
7.19.1 DiamanteDesk Corporate Summary
7.19.2 DiamanteDesk Business Overview
7.19.3 DiamanteDesk IT Help Desk Software Major Product Offerings
7.19.4 DiamanteDesk IT Help Desk Software Revenue in Global (2016-2021)
7.19.5 DiamanteDesk Key News
7.20 ZupportDesk
7.20.1 ZupportDesk Corporate Summary
7.20.2 ZupportDesk Business Overview
7.20.3 ZupportDesk IT Help Desk Software Major Product Offerings
7.20.4 ZupportDesk IT Help Desk Software Revenue in Global (2016-2021)
7.20.5 ZupportDesk Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer


List of Tables
Table 1. IT Help Desk Software Market Opportunities & Trends in Global Market
Table 2. IT Help Desk Software Market Drivers in Global Market
Table 3. IT Help Desk Software Market Restraints in Global Market
Table 4. Key Players of IT Help Desk Software in Global Market
Table 5. Top IT Help Desk Software Players in Global Market, Ranking by Revenue (2019)
Table 6. Global IT Help Desk Software Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global IT Help Desk Software Revenue Share by Companies, 2016-2021
Table 8. Global Companies IT Help Desk Software Product Type
Table 9. List of Global Tier 1 IT Help Desk Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 IT Help Desk Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type - Global IT Help Desk Software Revenue, (US$, Mn), 2021 VS 2027
Table 12. By Type - IT Help Desk Software Revenue in Global (US$, Mn), 2016-2021
Table 13. By Type - IT Help Desk Software Revenue in Global (US$, Mn), 2022-2027
Table 14. By Application - Global IT Help Desk Software Revenue, (US$, Mn), 2021 VS 2027
Table 15. By Application - IT Help Desk Software Revenue in Global (US$, Mn), 2016-2021
Table 16. By Application - IT Help Desk Software Revenue in Global (US$, Mn), 2022-2027
Table 17. By Region - Global IT Help Desk Software Revenue, (US$, Mn), 2021 VS 2027
Table 18. By Region - Global IT Help Desk Software Revenue (US$, Mn), 2016-2021
Table 19. By Region - Global IT Help Desk Software Revenue (US$, Mn), 2022-2027
Table 20. By Country - North America IT Help Desk Software Revenue, (US$, Mn), 2016-2021
Table 21. By Country - North America IT Help Desk Software Revenue, (US$, Mn), 2022-2027
Table 22. By Country - Europe IT Help Desk Software Revenue, (US$, Mn), 2016-2021
Table 23. By Country - Europe IT Help Desk Software Revenue, (US$, Mn), 2022-2027
Table 24. By Region - Asia IT Help Desk Software Revenue, (US$, Mn), 2016-2021
Table 25. By Region - Asia IT Help Desk Software Revenue, (US$, Mn), 2022-2027
Table 26. By Country - South America IT Help Desk Software Revenue, (US$, Mn), 2016-2021
Table 27. By Country - South America IT Help Desk Software Revenue, (US$, Mn), 2022-2027
Table 28. By Country - Middle East & Africa IT Help Desk Software Revenue, (US$, Mn), 2016-2021
Table 29. By Country - Middle East & Africa IT Help Desk Software Revenue, (US$, Mn), 2022-2027
Table 30. Freshdesk Corporate Summary
Table 31. Freshdesk IT Help Desk Software Product Offerings
Table 32. Freshdesk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 33. Zendesk Corporate Summary
Table 34. Zendesk IT Help Desk Software Product Offerings
Table 35. Zendesk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 36. Freshservice Corporate Summary
Table 37. Freshservice IT Help Desk Software Product Offerings
Table 38. Freshservice IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 39. LiveAgent Corporate Summary
Table 40. LiveAgent IT Help Desk Software Product Offerings
Table 41. LiveAgent IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 42. Samanage Corporate Summary
Table 43. Samanage IT Help Desk Software Product Offerings
Table 44. Samanage IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 45. Front Corporate Summary
Table 46. Front IT Help Desk Software Product Offerings
Table 47. Front IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 48. AzureDesk Corporate Summary
Table 49. AzureDesk IT Help Desk Software Product Offerings
Table 50. AzureDesk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 51. ManageEngine ServiceDesk Corporate Summary
Table 52. ManageEngine ServiceDesk IT Help Desk Software Product Offerings
Table 53. ManageEngine ServiceDesk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 54. Techinline FixMe.IT Corporate Summary
Table 55. Techinline FixMe.IT IT Help Desk Software Product Offerings
Table 56. Techinline FixMe.IT IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 57. Nectar Desk Corporate Summary
Table 58. Nectar Desk IT Help Desk Software Product Offerings
Table 59. Nectar Desk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 60. TeamSupport Corporate Summary
Table 61. TeamSupport IT Help Desk Software Product Offerings
Table 62. TeamSupport IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 63. Vision Helpdesk Corporate Summary
Table 64. Vision Helpdesk IT Help Desk Software Product Offerings
Table 65. Vision Helpdesk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 66. JIRA Service Desk Corporate Summary
Table 67. JIRA Service Desk IT Help Desk Software Product Offerings
Table 68. JIRA Service Desk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 69. xSellco Corporate Summary
Table 70. xSellco IT Help Desk Software Product Offerings
Table 71. xSellco IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 72. LiveChat Corporate Summary
Table 73. LiveChat IT Help Desk Software Product Offerings
Table 74. LiveChat IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 75. MSP Anywhere Corporate Summary
Table 76. MSP Anywhere IT Help Desk Software Product Offerings
Table 77. MSP Anywhere IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 78. Dixa Corporate Summary
Table 79. Dixa IT Help Desk Software Product Offerings
Table 80. Dixa IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 81. NABD Corporate Summary
Table 82. NABD IT Help Desk Software Product Offerings
Table 83. NABD IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 84. DiamanteDesk Corporate Summary
Table 85. DiamanteDesk IT Help Desk Software Product Offerings
Table 86. DiamanteDesk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
Table 87. ZupportDesk Corporate Summary
Table 88. ZupportDesk IT Help Desk Software Product Offerings
Table 89. ZupportDesk IT Help Desk Software Revenue (US$, Mn), (2016-2021)
List of Figures
Figure 1. IT Help Desk Software Segment by Type
Figure 2. IT Help Desk Software Segment by Application
Figure 3. Global IT Help Desk Software Market Overview: 2020
Figure 4. Key Caveats
Figure 5. Global IT Help Desk Software Market Size: 2021 VS 2027 (US$, Mn)
Figure 6. Global IT Help Desk Software Revenue, 2016-2027 (US$, Mn)
Figure 7. The Top 3 and 5 Players Market Share by IT Help Desk Software Revenue in 2020
Figure 8. By Type - Global IT Help Desk Software Revenue Market Share, 2016-2027
Figure 9. By Application - Global IT Help Desk Software Revenue Market Share, 2016-2027
Figure 10. By Region - Global IT Help Desk Software Revenue Market Share, 2016-2027
Figure 11. By Country - North America IT Help Desk Software Revenue Market Share, 2016-2027
Figure 12. US IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 13. Canada IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 14. Mexico IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 15. By Country - Europe IT Help Desk Software Revenue Market Share, 2016-2027
Figure 16. Germany IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 17. France IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 18. U.K. IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 19. Italy IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 20. Russia IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 21. Nordic Countries IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 22. Benelux IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 23. By Region - Asia IT Help Desk Software Revenue Market Share, 2016-2027
Figure 24. China IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 25. Japan IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 26. South Korea IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 27. Southeast Asia IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 28. India IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 29. By Country - South America IT Help Desk Software Revenue Market Share, 2016-2027
Figure 30. Brazil IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 31. Argentina IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 32. By Country - Middle East & Africa IT Help Desk Software Revenue Market Share, 2016-2027
Figure 33. Turkey IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 34. Israel IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 35. Saudi Arabia IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 36. UAE IT Help Desk Software Revenue, (US$, Mn), 2016-2027
Figure 37. Freshdesk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 38. Zendesk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 39. Freshservice IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 40. LiveAgent IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 41. Samanage IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 42. Front IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 43. AzureDesk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 44. ManageEngine ServiceDesk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 45. Techinline FixMe.IT IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 46. Nectar Desk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 47. TeamSupport IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 48. Vision Helpdesk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 49. JIRA Service Desk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 50. xSellco IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 51. LiveChat IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 52. MSP Anywhere IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 53. Dixa IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 54. NABD IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 55. DiamanteDesk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)
Figure 56. ZupportDesk IT Help Desk Software Revenue Year Over Year Growth (US$, Mn) & (2016-2021)

Freshdesk
Zendesk
Freshservice
LiveAgent
Samanage
Front
AzureDesk
ManageEngine ServiceDesk
Techinline FixMe.IT
Nectar Desk
TeamSupport
Vision Helpdesk
JIRA Service Desk
xSellco
LiveChat
MSP Anywhere
Dixa
NABD
DiamanteDesk
ZupportDesk