IT Service Management Software Market - Global Outlook and Forecast 2021-2027

Code: RW00014302801
Market Monitor Global
Jun-2021
Technology, Media, & Telecommunications
108 Pages

This report contains market size and forecasts of IT Service Management (ITSM) Software in Global, including the following market information:
Global IT Service Management (ITSM) Software Market Revenue, 2016-2021, 2022-2027, ($ millions)
Global top five companies in 2020 (%)
The global IT Service Management (ITSM) Software market was valued at 2644.1 million in 2020 and is projected to reach US$ 4042.5 million by 2027, at a CAGR of 11.2% during the forecast period.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the IT Service Management (ITSM) Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global IT Service Management (ITSM) Software Market, By Type, 2016-2021, 2022-2027 ($ millions)
Global IT Service Management (ITSM) Software Market Segment Percentages, By Type, 2020 (%)
Cloud-Based
On-Premises

China IT Service Management (ITSM) Software Market, By Application, 2016-2021, 2022-2027 ($ millions)
China IT Service Management (ITSM) Software Market Segment Percentages, By Application, 2020 (%)
SMEs
Large Enterprises

Global IT Service Management (ITSM) Software Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)
Global IT Service Management (ITSM) Software Market Segment Percentages, By Region and Country, 2020 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:
Total IT Service Management (ITSM) Software Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)
Total IT Service Management (ITSM) Software Market Competitors Revenues Share in Global, by Players 2020 (%)
Further, the report presents profiles of competitors in the market, including the following:
ServiceNow
Atlassian
Ivanti (HEAT Software)
IBM
Broadcom
BMC Software
ASG Software
Axios Systems
SAP
Cherwell Software
Micro Focus (Formerly HPE)
Freshworks
Ultimo
Epicor
TOPdesk
Samanage
Agiloft Service
Symantec
SysAid
SolarWinds
Autotask

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 IT Service Management (ITSM) Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global IT Service Management (ITSM) Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global IT Service Management (ITSM) Software Overall Market Size
2.1 Global IT Service Management (ITSM) Software Market Size: 2021 VS 2027
2.2 Global IT Service Management (ITSM) Software Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top IT Service Management (ITSM) Software Players in Global Market
3.2 Top Global IT Service Management (ITSM) Software Companies Ranked by Revenue
3.3 Global IT Service Management (ITSM) Software Revenue by Companies
3.4 Top 3 and Top 5 IT Service Management (ITSM) Software Companies in Global Market, by Revenue in 2020
3.5 Global Companies IT Service Management (ITSM) Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 IT Service Management (ITSM) Software Players in Global Market
3.6.1 List of Global Tier 1 IT Service Management (ITSM) Software Companies
3.6.2 List of Global Tier 2 and Tier 3 IT Service Management (ITSM) Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global IT Service Management (ITSM) Software Market Size Markets, 2021 & 2027
4.1.2 Cloud-Based
4.1.3 On-Premises
4.2 By Type - Global IT Service Management (ITSM) Software Revenue & Forecasts
4.2.1 By Type - Global IT Service Management (ITSM) Software Revenue, 2016-2021
4.2.2 By Type - Global IT Service Management (ITSM) Software Revenue, 2022-2027
4.2.3 By Type - Global IT Service Management (ITSM) Software Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global IT Service Management (ITSM) Software Market Size, 2021 & 2027
5.1.2 SMEs
5.1.3 Large Enterprises
5.2 By Application - Global IT Service Management (ITSM) Software Revenue & Forecasts
5.2.1 By Application - Global IT Service Management (ITSM) Software Revenue, 2016-2021
5.2.2 By Application - Global IT Service Management (ITSM) Software Revenue, 2022-2027
5.2.3 By Application - Global IT Service Management (ITSM) Software Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global IT Service Management (ITSM) Software Market Size, 2021 & 2027
6.2 By Region - Global IT Service Management (ITSM) Software Revenue & Forecasts
6.2.1 By Region - Global IT Service Management (ITSM) Software Revenue, 2016-2021
6.2.2 By Region - Global IT Service Management (ITSM) Software Revenue, 2022-2027
6.2.3 By Region - Global IT Service Management (ITSM) Software Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America IT Service Management (ITSM) Software Revenue, 2016-2027
6.3.2 US IT Service Management (ITSM) Software Market Size, 2016-2027
6.3.3 Canada IT Service Management (ITSM) Software Market Size, 2016-2027
6.3.4 Mexico IT Service Management (ITSM) Software Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe IT Service Management (ITSM) Software Revenue, 2016-2027
6.4.2 Germany IT Service Management (ITSM) Software Market Size, 2016-2027
6.4.3 France IT Service Management (ITSM) Software Market Size, 2016-2027
6.4.4 U.K. IT Service Management (ITSM) Software Market Size, 2016-2027
6.4.5 Italy IT Service Management (ITSM) Software Market Size, 2016-2027
6.4.6 Russia IT Service Management (ITSM) Software Market Size, 2016-2027
6.4.7 Nordic Countries IT Service Management (ITSM) Software Market Size, 2016-2027
6.4.8 Benelux IT Service Management (ITSM) Software Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia IT Service Management (ITSM) Software Revenue, 2016-2027
6.5.2 China IT Service Management (ITSM) Software Market Size, 2016-2027
6.5.3 Japan IT Service Management (ITSM) Software Market Size, 2016-2027
6.5.4 South Korea IT Service Management (ITSM) Software Market Size, 2016-2027
6.5.5 Southeast Asia IT Service Management (ITSM) Software Market Size, 2016-2027
6.5.6 India IT Service Management (ITSM) Software Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America IT Service Management (ITSM) Software Revenue, 2016-2027
6.6.2 Brazil IT Service Management (ITSM) Software Market Size, 2016-2027
6.6.3 Argentina IT Service Management (ITSM) Software Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa IT Service Management (ITSM) Software Revenue, 2016-2027
6.7.2 Turkey IT Service Management (ITSM) Software Market Size, 2016-2027
6.7.3 Israel IT Service Management (ITSM) Software Market Size, 2016-2027
6.7.4 Saudi Arabia IT Service Management (ITSM) Software Market Size, 2016-2027
6.7.5 UAE IT Service Management (ITSM) Software Market Size, 2016-2027
7 Players Profiles
7.1 ServiceNow
7.1.1 ServiceNow Corporate Summary
7.1.2 ServiceNow Business Overview
7.1.3 ServiceNow IT Service Management (ITSM) Software Major Product Offerings
7.1.4 ServiceNow IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.1.5 ServiceNow Key News
7.2 Atlassian
7.2.1 Atlassian Corporate Summary
7.2.2 Atlassian Business Overview
7.2.3 Atlassian IT Service Management (ITSM) Software Major Product Offerings
7.2.4 Atlassian IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.2.5 Atlassian Key News
7.3 Ivanti (HEAT Software)
7.3.1 Ivanti (HEAT Software) Corporate Summary
7.3.2 Ivanti (HEAT Software) Business Overview
7.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Major Product Offerings
7.3.4 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.3.5 Ivanti (HEAT Software) Key News
7.4 IBM
7.4.1 IBM Corporate Summary
7.4.2 IBM Business Overview
7.4.3 IBM IT Service Management (ITSM) Software Major Product Offerings
7.4.4 IBM IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.4.5 IBM Key News
7.5 Broadcom
7.5.1 Broadcom Corporate Summary
7.5.2 Broadcom Business Overview
7.5.3 Broadcom IT Service Management (ITSM) Software Major Product Offerings
7.5.4 Broadcom IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.5.5 Broadcom Key News
7.6 BMC Software
7.6.1 BMC Software Corporate Summary
7.6.2 BMC Software Business Overview
7.6.3 BMC Software IT Service Management (ITSM) Software Major Product Offerings
7.6.4 BMC Software IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.6.5 BMC Software Key News
7.7 ASG Software
7.7.1 ASG Software Corporate Summary
7.7.2 ASG Software Business Overview
7.7.3 ASG Software IT Service Management (ITSM) Software Major Product Offerings
7.4.4 ASG Software IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.7.5 ASG Software Key News
7.8 Axios Systems
7.8.1 Axios Systems Corporate Summary
7.8.2 Axios Systems Business Overview
7.8.3 Axios Systems IT Service Management (ITSM) Software Major Product Offerings
7.8.4 Axios Systems IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.8.5 Axios Systems Key News
7.9 SAP
7.9.1 SAP Corporate Summary
7.9.2 SAP Business Overview
7.9.3 SAP IT Service Management (ITSM) Software Major Product Offerings
7.9.4 SAP IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.9.5 SAP Key News
7.10 Cherwell Software
7.10.1 Cherwell Software Corporate Summary
7.10.2 Cherwell Software Business Overview
7.10.3 Cherwell Software IT Service Management (ITSM) Software Major Product Offerings
7.10.4 Cherwell Software IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.10.5 Cherwell Software Key News
7.11 Micro Focus (Formerly HPE)
7.11.1 Micro Focus (Formerly HPE) Corporate Summary
7.11.2 Micro Focus (Formerly HPE) Business Overview
7.11.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Major Product Offerings
7.11.4 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.11.5 Micro Focus (Formerly HPE) Key News
7.12 Freshworks
7.12.1 Freshworks Corporate Summary
7.12.2 Freshworks Business Overview
7.12.3 Freshworks IT Service Management (ITSM) Software Major Product Offerings
7.12.4 Freshworks IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.12.5 Freshworks Key News
7.13 Ultimo
7.13.1 Ultimo Corporate Summary
7.13.2 Ultimo Business Overview
7.13.3 Ultimo IT Service Management (ITSM) Software Major Product Offerings
7.13.4 Ultimo IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.13.5 Ultimo Key News
7.14 Epicor
7.14.1 Epicor Corporate Summary
7.14.2 Epicor Business Overview
7.14.3 Epicor IT Service Management (ITSM) Software Major Product Offerings
7.14.4 Epicor IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.14.5 Epicor Key News
7.15 TOPdesk
7.15.1 TOPdesk Corporate Summary
7.15.2 TOPdesk Business Overview
7.15.3 TOPdesk IT Service Management (ITSM) Software Major Product Offerings
7.15.4 TOPdesk IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.15.5 TOPdesk Key News
7.16 Samanage
7.16.1 Samanage Corporate Summary
7.16.2 Samanage Business Overview
7.16.3 Samanage IT Service Management (ITSM) Software Major Product Offerings
7.16.4 Samanage IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.16.5 Samanage Key News
7.17 Agiloft Service
7.17.1 Agiloft Service Corporate Summary
7.17.2 Agiloft Service Business Overview
7.17.3 Agiloft Service IT Service Management (ITSM) Software Major Product Offerings
7.17.4 Agiloft Service IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.17.5 Agiloft Service Key News
7.18 Symantec
7.18.1 Symantec Corporate Summary
7.18.2 Symantec Business Overview
7.18.3 Symantec IT Service Management (ITSM) Software Major Product Offerings
7.18.4 Symantec IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.18.5 Symantec Key News
7.19 SysAid
7.19.1 SysAid Corporate Summary
7.19.2 SysAid Business Overview
7.19.3 SysAid IT Service Management (ITSM) Software Major Product Offerings
7.19.4 SysAid IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.19.5 SysAid Key News
7.20 SolarWinds
7.20.1 SolarWinds Corporate Summary
7.20.2 SolarWinds Business Overview
7.20.3 SolarWinds IT Service Management (ITSM) Software Major Product Offerings
7.20.4 SolarWinds IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.20.5 SolarWinds Key News
7.21 Autotask
7.21.1 Autotask Corporate Summary
7.21.2 Autotask Business Overview
7.21.3 Autotask IT Service Management (ITSM) Software Major Product Offerings
7.21.4 Autotask IT Service Management (ITSM) Software Revenue in Global (2016-2021)
7.21.5 Autotask Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. IT Service Management (ITSM) Software Market Opportunities & Trends in Global Market
Table 2. IT Service Management (ITSM) Software Market Drivers in Global Market
Table 3. IT Service Management (ITSM) Software Market Restraints in Global Market
Table 4. Key Players of IT Service Management (ITSM) Software in Global Market
Table 5. Top IT Service Management (ITSM) Software Players in Global Market, Ranking by Revenue (2019)
Table 6. Global IT Service Management (ITSM) Software Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global IT Service Management (ITSM) Software Revenue Share by Companies, 2016-2021
Table 8. Global Companies IT Service Management (ITSM) Software Product Type
Table 9. List of Global Tier 1 IT Service Management (ITSM) Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 IT Service Management (ITSM) Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type

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