Speech Based Interactive Voice Response Software Market - Global Outlook and Forecast 2021-2027

Code: RW00014479662
Market Monitor Global
Sep-2021
Technology, Media, & Telecommunications
107 Pages

This report contains market size and forecasts of Speech Based Interactive Voice Response Software in Global, including the following market information:
Global Speech Based Interactive Voice Response Software Market Revenue, 2016-2021, 2022-2027, ($ millions)
Global top five companies in 2020 (%)
The global Speech Based Interactive Voice Response Software market was valued at 1848.9 million in 2020 and is projected to reach US$ 2865.9 million by 2027, at a CAGR of 11.6% during the forecast period.
MARKET MONITOR GLOBAL, INC (MMG) has surveyed the Speech Based Interactive Voice Response Software companies, and industry experts on this industry, involving the revenue, demand, product type, recent developments and plans, industry trends, drivers, challenges, obstacles, and potential risks.
Total Market by Segment:
Global Speech Based Interactive Voice Response Software Market, By Type, 2016-2021, 2022-2027 ($ millions)
Global Speech Based Interactive Voice Response Software Market Segment Percentages, By Type, 2020 (%)
Cloud-based
On Premise

China Speech Based Interactive Voice Response Software Market, By Application, 2016-2021, 2022-2027 ($ millions)
China Speech Based Interactive Voice Response Software Market Segment Percentages, By Application, 2020 (%)
Large Enterprise
Medium Enterprise
Small Enterprise

Global Speech Based Interactive Voice Response Software Market, By Region and Country, 2016-2021, 2022-2027 ($ Millions)
Global Speech Based Interactive Voice Response Software Market Segment Percentages, By Region and Country, 2020 (%)
North America
US
Canada
Mexico
Europe
Germany
France
U.K.
Italy
Russia
Nordic Countries
Benelux
Rest of Europe
Asia
China
Japan
South Korea
Southeast Asia
India
Rest of Asia
South America
Brazil
Argentina
Rest of South America
Middle East & Africa
Turkey
Israel
Saudi Arabia
UAE
Rest of Middle East & Africa

Competitor Analysis
The report also provides analysis of leading market participants including:
Total Speech Based Interactive Voice Response Software Market Competitors Revenues in Global, by Players 2016-2021 (Estimated), ($ millions)
Total Speech Based Interactive Voice Response Software Market Competitors Revenues Share in Global, by Players 2020 (%)
Further, the report presents profiles of competitors in the market, including the following:
8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

Table of Contents

1 Introduction to Research & Analysis Reports
1.1 Speech Based Interactive Voice Response Software Market Definition
1.2 Market Segments
1.2.1 Market by Type
1.2.2 Market by Application
1.3 Global Speech Based Interactive Voice Response Software Market Overview
1.4 Features & Benefits of This Report
1.5 Methodology & Sources of Information
1.5.1 Research Methodology
1.5.2 Research Process
1.5.3 Base Year
1.5.4 Report Assumptions & Caveats
2 Global Speech Based Interactive Voice Response Software Overall Market Size
2.1 Global Speech Based Interactive Voice Response Software Market Size: 2021 VS 2027
2.2 Global Speech Based Interactive Voice Response Software Market Size, Prospects & Forecasts: 2016-2027
2.3 Key Market Trends, Opportunity, Drivers and Restraints
2.3.1 Market Opportunities & Trends
2.3.2 Market Drivers
2.3.3 Market Restraints
3 Company Landscape
3.1 Top Speech Based Interactive Voice Response Software Players in Global Market
3.2 Top Global Speech Based Interactive Voice Response Software Companies Ranked by Revenue
3.3 Global Speech Based Interactive Voice Response Software Revenue by Companies
3.4 Top 3 and Top 5 Speech Based Interactive Voice Response Software Companies in Global Market, by Revenue in 2020
3.5 Global Companies Speech Based Interactive Voice Response Software Product Type
3.6 Tier 1, Tier 2 and Tier 3 Speech Based Interactive Voice Response Software Players in Global Market
3.6.1 List of Global Tier 1 Speech Based Interactive Voice Response Software Companies
3.6.2 List of Global Tier 2 and Tier 3 Speech Based Interactive Voice Response Software Companies
4 Market Sights by Product
4.1 Overview
4.1.1 By Type - Global Speech Based Interactive Voice Response Software Market Size Markets, 2021 & 2027
4.1.2 Cloud-based
4.1.3 On Premise
4.2 By Type - Global Speech Based Interactive Voice Response Software Revenue & Forecasts
4.2.1 By Type - Global Speech Based Interactive Voice Response Software Revenue, 2016-2021
4.2.2 By Type - Global Speech Based Interactive Voice Response Software Revenue, 2022-2027
4.2.3 By Type - Global Speech Based Interactive Voice Response Software Revenue Market Share, 2016-2027
5 Sights by Application
5.1 Overview
5.1.1 By Application - Global Speech Based Interactive Voice Response Software Market Size, 2021 & 2027
5.1.2 Large Enterprise
5.1.3 Medium Enterprise
5.1.4 Small Enterprise
5.2 By Application - Global Speech Based Interactive Voice Response Software Revenue & Forecasts
5.2.1 By Application - Global Speech Based Interactive Voice Response Software Revenue, 2016-2021
5.2.2 By Application - Global Speech Based Interactive Voice Response Software Revenue, 2022-2027
5.2.3 By Application - Global Speech Based Interactive Voice Response Software Revenue Market Share, 2016-2027
6 Sights by Region
6.1 By Region - Global Speech Based Interactive Voice Response Software Market Size, 2021 & 2027
6.2 By Region - Global Speech Based Interactive Voice Response Software Revenue & Forecasts
6.2.1 By Region - Global Speech Based Interactive Voice Response Software Revenue, 2016-2021
6.2.2 By Region - Global Speech Based Interactive Voice Response Software Revenue, 2022-2027
6.2.3 By Region - Global Speech Based Interactive Voice Response Software Revenue Market Share, 2016-2027
6.3 North America
6.3.1 By Country - North America Speech Based Interactive Voice Response Software Revenue, 2016-2027
6.3.2 US Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.3.3 Canada Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.3.4 Mexico Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.4 Europe
6.4.1 By Country - Europe Speech Based Interactive Voice Response Software Revenue, 2016-2027
6.4.2 Germany Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.4.3 France Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.4.4 U.K. Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.4.5 Italy Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.4.6 Russia Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.4.7 Nordic Countries Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.4.8 Benelux Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.5 Asia
6.5.1 By Region - Asia Speech Based Interactive Voice Response Software Revenue, 2016-2027
6.5.2 China Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.5.3 Japan Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.5.4 South Korea Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.5.5 Southeast Asia Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.5.6 India Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.6 South America
6.6.1 By Country - South America Speech Based Interactive Voice Response Software Revenue, 2016-2027
6.6.2 Brazil Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.6.3 Argentina Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.7 Middle East & Africa
6.7.1 By Country - Middle East & Africa Speech Based Interactive Voice Response Software Revenue, 2016-2027
6.7.2 Turkey Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.7.3 Israel Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.7.4 Saudi Arabia Speech Based Interactive Voice Response Software Market Size, 2016-2027
6.7.5 UAE Speech Based Interactive Voice Response Software Market Size, 2016-2027
7 Players Profiles
7.1 8X8, Inc. (US)
7.1.1 8X8, Inc. (US) Corporate Summary
7.1.2 8X8, Inc. (US) Business Overview
7.1.3 8X8, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.1.4 8X8, Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.1.5 8X8, Inc. (US) Key News
7.2 Nuance Communications, Inc. (US)
7.2.1 Nuance Communications, Inc. (US) Corporate Summary
7.2.2 Nuance Communications, Inc. (US) Business Overview
7.2.3 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.2.4 Nuance Communications, Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.2.5 Nuance Communications, Inc. (US) Key News
7.3 Convergys Corporation (US)
7.3.1 Convergys Corporation (US) Corporate Summary
7.3.2 Convergys Corporation (US) Business Overview
7.3.3 Convergys Corporation (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.3.4 Convergys Corporation (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.3.5 Convergys Corporation (US) Key News
7.4 Avaya Inc. (US)
7.4.1 Avaya Inc. (US) Corporate Summary
7.4.2 Avaya Inc. (US) Business Overview
7.4.3 Avaya Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.4.4 Avaya Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.4.5 Avaya Inc. (US) Key News
7.5 Cisco Systems, Inc. (US)
7.5.1 Cisco Systems, Inc. (US) Corporate Summary
7.5.2 Cisco Systems, Inc. (US) Business Overview
7.5.3 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.5.4 Cisco Systems, Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.5.5 Cisco Systems, Inc. (US) Key News
7.6 Connect First (US)
7.6.1 Connect First (US) Corporate Summary
7.6.2 Connect First (US) Business Overview
7.6.3 Connect First (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.6.4 Connect First (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.6.5 Connect First (US) Key News
7.7 West Corporation (US)
7.7.1 West Corporation (US) Corporate Summary
7.7.2 West Corporation (US) Business Overview
7.7.3 West Corporation (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.4.4 West Corporation (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.7.5 West Corporation (US) Key News
7.8 Genesys Telecommunication Laboratories, Inc. (US)
7.8.1 Genesys Telecommunication Laboratories, Inc. (US) Corporate Summary
7.8.2 Genesys Telecommunication Laboratories, Inc. (US) Business Overview
7.8.3 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.8.4 Genesys Telecommunication Laboratories, Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.8.5 Genesys Telecommunication Laboratories, Inc. (US) Key News
7.9 Verizon Communications Inc. (US)
7.9.1 Verizon Communications Inc. (US) Corporate Summary
7.9.2 Verizon Communications Inc. (US) Business Overview
7.9.3 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.9.4 Verizon Communications Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.9.5 Verizon Communications Inc. (US) Key News
7.10 IVR Lab (US)
7.10.1 IVR Lab (US) Corporate Summary
7.10.2 IVR Lab (US) Business Overview
7.10.3 IVR Lab (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.10.4 IVR Lab (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.10.5 IVR Lab (US) Key News
7.11 Aspect Software Parent Inc. (US)
7.11.1 Aspect Software Parent Inc. (US) Corporate Summary
7.11.2 Aspect Software Parent Inc. (US) Business Overview
7.11.3 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.11.4 Aspect Software Parent Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.11.5 Aspect Software Parent Inc. (US) Key News
7.12 24/7 Customer, Inc. (US)
7.12.1 24/7 Customer, Inc. (US) Corporate Summary
7.12.2 24/7 Customer, Inc. (US) Business Overview
7.12.3 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.12.4 24/7 Customer, Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.12.5 24/7 Customer, Inc. (US) Key News
7.13 InContact Inc. (US)
7.13.1 InContact Inc. (US) Corporate Summary
7.13.2 InContact Inc. (US) Business Overview
7.13.3 InContact Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.13.4 InContact Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.13.5 InContact Inc. (US) Key News
7.14 NewVoiceMedia (UK)
7.14.1 NewVoiceMedia (UK) Corporate Summary
7.14.2 NewVoiceMedia (UK) Business Overview
7.14.3 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Major Product Offerings
7.14.4 NewVoiceMedia (UK) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.14.5 NewVoiceMedia (UK) Key News
7.15 Five9, Inc. (US)
7.15.1 Five9, Inc. (US) Corporate Summary
7.15.2 Five9, Inc. (US) Business Overview
7.15.3 Five9, Inc. (US) Speech Based Interactive Voice Response Software Major Product Offerings
7.15.4 Five9, Inc. (US) Speech Based Interactive Voice Response Software Revenue in Global (2016-2021)
7.15.5 Five9, Inc. (US) Key News
8 Conclusion
9 Appendix
9.1 Note
9.2 Examples of Clients
9.3 Disclaimer

List of Tables
Table 1. Speech Based Interactive Voice Response Software Market Opportunities & Trends in Global Market
Table 2. Speech Based Interactive Voice Response Software Market Drivers in Global Market
Table 3. Speech Based Interactive Voice Response Software Market Restraints in Global Market
Table 4. Key Players of Speech Based Interactive Voice Response Software in Global Market
Table 5. Top Speech Based Interactive Voice Response Software Players in Global Market, Ranking by Revenue (2019)
Table 6. Global Speech Based Interactive Voice Response Software Revenue by Companies, (US$, Mn), 2016-2021
Table 7. Global Speech Based Interactive Voice Response Software Revenue Share by Companies, 2016-2021
Table 8. Global Companies Speech Based Interactive Voice Response Software Product Type
Table 9. List of Global Tier 1 Speech Based Interactive Voice Response Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 10. List of Global Tier 2 and Tier 3 Speech Based Interactive Voice Response Software Companies, Revenue (US$, Mn) in 2020 and Market Share
Table 11. By Type

8X8, Inc. (US)
Nuance Communications, Inc. (US)
Convergys Corporation (US)
Avaya Inc. (US)
Cisco Systems, Inc. (US)
Connect First (US)
West Corporation (US)
Genesys Telecommunication Laboratories, Inc. (US)
Verizon Communications Inc. (US)
IVR Lab (US)
Aspect Software Parent Inc. (US)
24/7 Customer, Inc. (US)
InContact Inc. (US)
NewVoiceMedia (UK)
Five9, Inc. (US)

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